Bedzy Avis 

Product was not delivered on time but was couriers fault. Fraser from Bedzy was very helpful in rectifying this problem.

Ordered 2 beds 4 weeks before moving into new home, communication is poor and sporadic if they bother to reply at all, now 10 weeks waiting, still dont have beds or an update on delivery, had to buy a bed from a local shop so that I had something to sleep on.
Not impressed at all

Very disappointed in Bedzy, unfortunately this is a company I wouldn't even consider buying from again. Started out I purchased a bed and mattress but when I heard nothing after a few weeks I emailed and asked what was going on. I was told it could be up to 30 business days before my order was even dispatched. I waited and emailed again after that timeframe had passed. I was given another timeframe but that too passed and failed. Three timeframes I had been given and they all passed with no explanation as to why my order had not been fulfilled. Several emails back and forth seemed to make no progress whatsoever. I was told they had expedited my order on a few occasions but that too went unnoticed. I had been monitoring their website and the bed and mattress that I purchased were both listed as in stock and ready for dispatch every time I looked. When I told this to customer service, she acknowledged that both items were showing as in stock but couldn't give me a genuine reason as to why my order sat there overlooked. They were pretty quick to take my money and hold it all that time but I wasn't prepared to wait any longer so after 3 months, I cancelled my order. Three whole months I waited for nothing!! In my opinion this was absolutely disgraceful customer service, very very unacceptable Bedzy!!!

Hands down the easiest purchase I have made. Opted for priority and my bed was with me in 6 days, easy to put together and very comfortable.

One of the most frustrating online shopping experiences I’ve had.

I paid for an item from Bedzy, but after weeks of waiting, the order still had not even been dispatched, and I never received the product. Despite the amount of time that had passed, I was left chasing the order without a satisfactory resolution.

I eventually had no choice but to lodge a dispute with my bank to try to recover the money I had already paid.

What makes this experience particularly disappointing is that I paid for a product expecting it to be delivered, yet weeks later I had neither the product nor a proper resolution.

Customers should not have to wait this long, repeatedly follow up, and then involve their bank simply to recover money for an order that was never dispatched.

Based on my experience, I would not order from Bedzy again. This has completely destroyed my confidence in the company and has been an incredibly frustrating waste of time and money.

Do not order from here after 10 weeks Ive received nothing but delays and excuses as to why my order was pushed back. After week 8 they said they were busy because of a recent sale so my order from 8 weeks ago was pushed further back WTF. Anyway I’m currently fighting for a refund

Absolutely hopeless. Ordered 29th July and they said that delivery would be UP TO 30 business days due to higher than usual demands and dispatched on or before 9th September. Already bad enough but I accepted it. Checked in only to be told that now it would be 11th - 25th September with some BS excuses of why it had blown out. The only thing these guys are quick at is taking your money.

The mattress was comfortable, just a little slow on delivery. Customer service team were quick to respond and were pleasant to communicate with 🙂

Great price and quick delivery! We we're extremely happy with the promptness and the easy ordering process!

Product is great. Well priced and comfortable. Delivery is slow but ok.

We placed an order on 24th July and repeatedly asked for updates. We were told it was peak time and to expect a 30-day wait. We waited and the item still hadn’t been dispatched by 11th September. Frustrated, we requested a refund.

The service was polite once we received a reply but we had to send multiple emails and wait days for a response.

We wouldn’t recommend this company to anyone.

I purchased 2 single bed's and mattresses, very good quality and easy assembly. The mattresses are well worth buying, very comfortable.

The whole process was nice and easy. My order was processed quickly, delivery was prompt and the quality of the furniture was impressive. Great value for money and very happy with the purchase.

Huge thanks to Chloe, Fraser and the team for looking after me so well.

5/5!! The products themselves have been great, but the customer service is what really made the experience for me. I went into this order slightly hesitant because of what Id read, and Ive come away feeling completely the opposite.

Be very cautious when ordering through this company. BEDZY!

I am currently on week 9 (68 days) of waiting for this order. ( Order on 26th of June)
My mother- in - law ordered a brand new bed for partner and myself.
We have yet to receive a notification about the order being dispatched.
I now know , we are not the only ones having problems with this company and I am very disappointed.
To think this company has nothing but great reviews, shocks me.
I am seriously starting to think that they do not care about how their actions actually affect their customers.

0/10 would not recommend, definitely starting to believe when other customers have felt like this is a SCAM!

In saying that when looking at the website after ordering, their beds are constantly showing in stock.
Why is nothing ever sold out?
But yet takes multiples weeks to receive an order.

Something smells fishy with this company.

Definitely will be raising dispute through the bank, if I haven’t heard anything by the end of the week.

I am stationed in NEWCASTLE. I AM NOT IN A REMOTE AREA!

Do not bother. I placed my order back on the 28th of June and I have still not received my order, or a latest update. My order was suppose to be despatched latest the 31st of Aug, and there is STILL NOTHING. Everytime I emailed I received an automated repsonse, however I have now emailed quite dissapointed and now all responses have stopped. My son has been sleeping on the floor for months now. Their customer service is shocking and now they are deliberately ignoring me since I have expressed my dissapoint and demanding for an urgent update. Don't bother with this company, please put your money elsewhere.

I wanted to take the time to leave a proper review because, after reading some of the recent reviews, I was honestly a little unsure about ordering. Im also someone who doesnt like to be put off by a handful of bad reviews, because I think people are naturally much quicker to jump online and complain when something goes wrong than they are to take the time to talk about a genuinely good experience.

In my case, the experience I had with Bedzy was honestly above and beyond what I expected.

I reached out through Facebook with a few questions and the response was incredibly fast. Chloe was fantastic from the very beginning. She kept me updated throughout the process, answered all of my questions and made sure I always knew what was happening. That level of communication made a huge difference and gave me a lot of confidence in my order.

What really stood out to me was how valued she made me feel as a customer. At one point I simply asked which of their Australian pillows she thought were the best. I wasnt expecting anything other than a recommendation, but Chloe went above and beyond and actually arranged for a new set of the pillows to be sent to me. Completely unexpected and such a thoughtful gesture.

Its those little things that make a massive difference. You can buy a bed or mattress from anywhere, but having someone on the other end who genuinely seems to care about getting things right is what really stands out.

Im really glad I didnt let a few negative reviews put me off. My experience has been completely different, and Ive been genuinely impressed with both the products and, especially, the customer service.

A massive thank you to Chloe for being so helpful, responsive and thoughtful throughout. Youve definitely made me feel like a valued customer, and thats something you dont always get these days. Id happily recommend Bedzy based on my experience and will definitely be coming back in the future.

All aspects of our order and the delivery were handled very professionally, and we will certainly be return customers and very happy to recommend.
Price, quality and delivery all 10/10.