Benchmark Kennels Avis 

The experience of placing the order was fine and I paid a 50% deposit to secure the kennel.
The kennel was delivered and installed today.
The first thing the guy said to me was that I had not yet paid the invoice which I acknowledged and said I had paid a 50% deposit and would settle the bill once it had been put together so that I could ensure it was as I had ordered, however he said that they would not start putting it together until I had paid it.

I called the office as usually for big items, in my previous experience you would settle the bill once you are satisfied with the work and they explained it was their policy and it was in the terms and conditions which I do understand but I think that it should be made clear when they do their pre delivery call.

Had the delivery driver of been polite about it, I might not have felt so annoyed, but in my opinion he was just rude.

He gave me my invoice, pointing out the terms and conditions on the back which I read and it states that “ any remaining balance MUST be paid either cash on arrival or BACS, cleared 1 working day before delivery” I paid credit card so not exactly following their own terms and conditions!

Then upon leaving he asked if I would like to leave a review as if a positive one he would get a bonus at the end of the month!

Maybe some training in customer service might be more appropriate.

Unfortunately his attitude soured the experience and I feel quite disappointed.

Let’s hope the kennel lives up to expectations because the service didnt

Cant fault John & Nath they both did a brilliant job at assembling the kennel. Both were polite and professional and tidied up after they had finished. They took the time to explain how the kennel was made up and overall just got on with the job in hand having travelled a good few hours. I did however have some issues with with the order due to wanting to change my kennel size and although it was eventually resolved there was on more than one occasion misleading information and lack of transparency.

Quality product. Jordan very helpful and kept us upto date. Brogan and Tommy arrived on time, they were very polite, professional and efficient.
Thank you .

I was originally speaking to Cat before purchasing the kennel and she was faultless, answering my many (probably annoying) questions. I was contacted post purchase and pre delivery to confirm everything. Liam and Tommy came to fit the kennel I ordered from Benchmark and I couldn’t have asked for a better service. I was text on the morning to confirm how far away they were. Both lads were very polite and professional. They sped through assembly and had everything done and tidied up within 1.5 hours.
They asked me to check it all over and confirm I was happy before heading off.
Overall, I’m incredibly pleased with the service received.

Brilliant service and very pleased with our kennel block. The installation team of Brogan, Shaun and Sam were great and had everything built and finished in no time at all. Our dogs love their new kennels and we would definitely recommend Benchmark to anybody looking for dog kennels.

Great service and dilivery and installation fast and great product. Thanks brogan and nath

Absolutely awful! All the measurements are out which leaves gapping therefore it’s not weatherproof. After arguing back & forth via email with their non existent customer service/aftercare team for a month we are now taking legal action….£670 is not a drop in the ocean & we won’t be fobbed off! Avoid! Avoid! Avoid!

John and Danny arrived early morning during the heatwave and got straight to work. It took them the expected time even in the heat, we are very pleased with the kennels and our Rottweilers are loving them. They’re build to very high quality which is exactly what we needed as we’ve had trouble with other kennels/crates where our dogs have gotten out. Would highly recommend spending the extra money for quality kennels and these men put a lot of work into buying them from scratch.
Thankyou both for getting them up especially on the hottest day of the year!
25/06/2026

I’ve had my composite eco kennels from Benchmark for just over a month now, and they’ve been fantastic. They’re really easy to clean, and the rooms maintain a nice cool temperature, which has been brilliant in the current heat!

Everyone I’ve interacted with at Benchmark has been friendly, professional, and really informative - from sales right through to delivery and installation.

A massive thank you to Jordan (Sales), Ash (Logistics), John, Danny, and Shaun (Installers) for all your help.

I’d highly recommend Benchmark Kennels.

Very pleased with my new Benchmark kennel it’s exactly what I wanted. Both Aiden and Brogan worked extremely hard in the heat and managed to fit the kennel perfectly in the space, was a bit tight!
Highly recommend Benchmark, start to finish fantastic.

aiden and Liam came out this morning to install our kennels. They came bang on the time they said and got straight to work! Honestly amazing job, over the moon with the quality and outcome. Thank you.

Arrived on time and put together very professionally thank you Benchmark kennels and thanks to Liam,Bro and Tommy excellent service looks fantastic

I am so pleased with my two dog kennels what a superb and professional company they are
I live in Salisbury and I thought it would be a long way for them to come but no they arrived at 9.00am superb just like mason said
The two craftsmen John and Danny who installed the kennels were brilliant and I can not praise them highly enough they were total professional in every respect
Mason who I dealt with was again very helpful and lovely person to deal with and gave me a very generous offer which I accepted all the office staff are superb I can’t them all enough
Anyone needing dog kennels I can assure everyone that this is a company to deal with first class
If anyone wants to come and see my kennels they certainly can as I am so thrilled with with everything about them and one thing I must add is when I phoned them I said I needed the kennels urgently as I was getting another gun dog in a months time and guess what they made delivered and fitted the kennels in three week my new dog comes this week I am so happy
My name is Paul Gower I not worried about giving my name benchmark kennels have made me a very happy man

The guys were great and built the kennel within an hour. A bolt was a tad lose and they came back the very next day to fix it! Highly recommended 5 ⭐

Brilliant work done by John Danny and Aidan yesterday. Dog kennel had delivered on time

My rabbit hutch arrived today and was assembled by the lovely Brogan, Nathan and Shaun. To say i am thrilled is an understatement. The quality of this hutch is incredible and the size is just what i was looking for (3ft by 2 ft). I can’t recommend Benchmark highly enough.

Fantastic lads on time great job lovely to talk to happy at their work. Clean and tidy and did a great job and quick highly recommend.
Aiden and Liam

Easy experience from viewing kennel ordering and delivered and assembled perfection Bear the labrador likes it too . Staff very helpful and efficient

We had our dog kennel build this morning. John and Nath both arrived on time and worked extremely hard while building the kennels. Very polite and professional. The kennels look absolutely amazing!!
Thank you both again for all your hard work this morning. Highly recommend!

Brilliant service so straight forward,
John & Danny did a fantastic job 👍