Returned to bensons for purchase of second child’s bed, after purchasing first child’s bed in 2022, weeks wanted the exact same set up really, single bed mattress and headboard, and our order was on... Voir plus
Établissement
Changer d'établissementUnit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB
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Lisez les avis des autres
Fantastic service from customer care and amazing service from John in the Aintree store !!! It was a pleasure doing business with him. Thank you John !!!
Be warned you have a 2 month wait for the wardrobe and if putting together yourself depending on the wardrobe weighs a ton. On opening the contents found the instructions were all in French and with p... Voir plus
L'entreprise a répondu
Pleasant , helpful and knowledgable staff. The goods seem to be of good quality and the delivery men where polite and respectful.
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Aintree
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, Royaume-Uni
- 1515251782
4,8
Excellent
484 avis
Demande des avis aux clients
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Great easy to order.
30 août 2026
Réponse de Bensons For Beds - Aintree
Thank you for your positive feedback! We're thrilled to hear that you found the ordering process easy. Our goal is to make your experience as smooth as possible. We look forward to serving you again soon!
Excellent customer service from…
Excellent customer service from assistant, she knew what she was talking about, made us feel relaxed, explained everything from order to delivery.
2 septembre 2026
Réponse de Bensons For Beds - Aintree
Thank you for your wonderful feedback! We're thrilled to hear that our assistant provided you with excellent service and made your experience enjoyable. We strive to ensure our customers feel informed and relaxed. We look forward to serving you again soon!
Réponse de Bensons For Beds - Aintree
Thank you for your wonderful review! We're thrilled to hear that you're happy with your fourth bed from us. Our sales team is dedicated to providing excellent service, and we're glad you had a great experience. We look forward to serving you again!
The staff at the store are very helpful…
The staff at the store are very helpful and nothing is too much trouble. Communication via text, phone and email following purchase fantastic. Delivery staff also approachable and efficient.
23 août 2026
Réponse de Bensons For Beds - Aintree
Hi Laura,
Thank you for your wonderful review! 😊 We're delighted to hear that our store team was so helpful and that nothing was ever too much trouble. Providing excellent service and support throughout the whole customer journey is something we take great pride in.
Thank you for choosing us and for taking the time to share your feedback. We truly appreciate it and hope you enjoy your new purchase,
Megan | Customer Care Specialist✨
First class service throughout
Benson’s staff are a credit to the Company. No hard sell in the store and most helpful when you need it. I was kept well informed by email and text on the progress of my order. The new mattress was delivered on target and the delivery staff were courteous.
15 août 2026
Réponse de Bensons For Beds - Aintree
Thank you for your wonderful feedback! We're thrilled to hear that our staff made your experience enjoyable and that you were kept informed throughout the process. We appreciate your support and hope you love your new mattress!
Staff in the Aintree shop were very…
Staff in the Aintree shop were very helpful and informative about the types of mattress they sell and helped us try out various ones. The whole process was quick and efficient with regular emails letting us know the progress until delivery. The delivery team were exceptional, arriving on time and helped me move a bookcase which was making it difficult getting the mattress upstairs. 5 star service also.
29 août 2026
Réponse de Bensons For Beds - Aintree
Thank you for your fantastic review! We're thrilled to hear that our Aintree team provided you with helpful service and that the delivery went smoothly. Your satisfaction is our priority, and we appreciate your kind words about our staff and delivery team. We hope you enjoy your new mattress!
Réponse de Bensons For Beds - Aintree
Thanks for your feedback! 😊 We're delighted to hear you found plenty of choice and that the purchasing process was nice and easy. Happy bed shopping made simple!
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist🛏️
All in all a good experience
Lyndsey in the shop was great, very informative and knowledgable helping us to decide on the right bed size and type. Price matched with a competitor no problem as per their policy. Arranged delivery and assembly/disposal of old items. Kept informed at all points, phone call and email the day before with more info and morning of delivery. Team who sorted that were also friendly and professional.
21 août 2026
Réponse de Bensons For Beds - Aintree
Hi James,
Thank you for your fantastic feedback! 😊 We're delighted to hear that Lyndsey was so informative and knowledgeable, helping you find the perfect bed size and type. Even better, she made the price match process nice and easy too! 🛏️✨
It's great to know everything from arranging delivery and assembly to removing your old items went smoothly, with plenty of updates along the way. And a big shout-out to the delivery team for bringing friendly, professional service right to your doorstep! 🚚⭐
Thanks for choosing Bensons, and enjoy your new bed,
Megan | Customer Care Specialist⭐
Réponse de Bensons For Beds - Aintree
Thank you for your feedback! 😊 We're delighted to hear you received great customer support. Providing helpful, friendly service is what we strive for, and it's wonderful to know we made a positive impression. Take care and see you again soon,
Megan | Customer Care Specialist
Excellent all round
Claire, who sold the bed to us was extremely knowledgeable and helpful. The delivery men were extremely polite and helpful
13 août 2026
Réponse de Bensons For Beds - Aintree
Hi Paul,
Thank you for your wonderful feedback! 😊 It sounds like Claire was the perfect matchmaker... pairing you with the right bed using her expert knowledge and helpful advice!
We're also delighted to hear that our delivery team brought the same level of care, arriving with plenty of politeness and a helping hand when needed. From showroom expertise to doorstep service, it’s great to know everything went smoothly.
We'll be sure to pass your lovely comments on to Claire and the delivery team. Thank you for choosing us, and we hope you're enjoying some seriously well-earned, five-star sleep!
Megan | Customer Care Specialist😴
Réponse de Bensons For Beds - Aintree
Thank you for your feedback! 😊 We're delighted to hear that you received great service and great value. Providing quality products at competitive prices, alongside excellent customer care, is exactly what we strive for.
Your feedback means a lot to us — thank you for choosing us!
Megan | Customer Care Specialist
Darren and all staff thank you for all…
Darren and all staff thank you for all the help and care you gave me delivery was great the men making sure mattress on my husband bed and my bed thank you will be back in to see what bedside cabinets are like and when I size up
9 août 2026
Réponse de Bensons For Beds - Aintree
Thank you for your wonderful review! We're so pleased to hear that our team provided such great help and care with your delivery, ensuring your mattresses were placed perfectly. We look forward to welcoming you back when you're ready to explore our bedside cabinets!
Team Bensons
Great choice
Very good choice to choose from. Very helpful staff - Elaine was great. Competitive prices
5 août 2026
Réponse de Bensons For Beds - Aintree
We're so pleased to hear you found a great selection and that our team was very helpful! It's wonderful that you also appreciated our competitive prices. Thank you for your kind words!
Team Bensons
Réponse de Bensons For Beds - Aintree
We're so pleased to hear you're happy with our service and that your new bed is superb! Thank you for sharing your positive experience with us.
Team Bensons
All good 😊😊😊
4 août 2026
Avis spontané
Réponse de Bensons For Beds - Aintree
Hello Margaret,
Thank you for your review! 😊 We're delighted to hear that everything was all good and that you had a positive experience with us. Your support means a lot, and we hope you continue to enjoy your purchase. If there's ever anything we can help with, we're just a message away!
Sleep well,
Megan | Customer Care Specialist⭐
Very good service
Sales colleague was very attentive to our needs, no pushy tactics and offered a wide variety of services.
3 août 2026
Réponse de Bensons For Beds - Aintree
We're so pleased to hear that our sales colleague was attentive to your needs and offered a wide variety of services without any pushy tactics. Thank you for your kind feedback!
Team Bensons
Excellent customer service
Was looking online, had a live chat. Spoke with a woman & she helped me through the whole thing, placed the order for me & got a delivery date of my choosing
31 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Aintree
We're so glad to hear our team provided such helpful assistance with your order and delivery! We appreciate you sharing your positive experience.
Team Bensons
Brilliant experience from Bensons.
We are so glad we chose Bensons for beds for our recent purchase. Staff were very friendly, helpful and in formative.
We were given regular updates by email letting us know when the delivery would go ahead within a 2 hour time slot.
Delivery guys were great very professional and helpful.
Will recommend to family and friends.
Thanks for your time .
20 juillet 2026
Réponse de Bensons For Beds - Aintree
Thank you for your wonderful review! We're delighted to hear that our friendly and helpful team made your experience a positive one. It's great to know our updates kept you informed and that our delivery team provided professional service. Thank you for recommending us to your family and friends. We really appreciate your support and hope you enjoy your new purchase!😊
Service from start to finish was really…
Service from start to finish was really good. Sales were helpful and delivery was as should be expected. However, disappointed with the quality of the mattresses - a high price for average quality and we disagree they could be used by adults on occasion.
16 juillet 2026
Réponse de Bensons For Beds - Aintree
Thank you for your feedback. We're glad to hear that the sales and delivery service met your expectations. However, we're truly sorry to learn of your disappointment with the mattress quality, especially given the price. We appreciate you bringing this to our attention.
Thank you for your positive review - Lauryn at Customer Care
Excellent service from all.
13 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Aintree
We are so pleased to hear that you received excellent service from our team. Thank you for your positive feedback!
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