Lyndsey in the shop was great, very informative and knowledgable helping us to decide on the right bed size and type. Price matched with a competitor no problem as per their policy. Arranged delivery... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB
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Lisez les avis des autres
Excellent customer service and advice from Elaine. Great store display, well set up, clean and easy to navigate. I receive my mattress within 2 weeks and look forward to that.
Staff in the Aintree shop were very helpful and informative about the types of mattress they sell and helped us try out various ones. The whole process was quick and efficient with regular emails lett... Voir plus
Great service all round and of course let's not forget our purchase, very happy. Thank you to Aishling at Aubtree Branch, 1st class customer service
À propos de l'entreprise
À propos de Bensons For Beds - Aintree
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, Royaume-Uni
- 1515251782
4,8
Excellent
468 avis
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Chris listened to what we wanted and…
Chris listened to what we wanted and found it for us at the right price. Excellent service
14 avril 2025
Réponse de Bensons For Beds - Aintree
"We are thrilled to hear that our dedicated service and attention to your needs resulted in a positive experience. Thank you for leaving this kind review, Chris! We look forward to continuing to provide you with exceptional service and value. #customersatisfaction #grateful"
Highly recommend to purchase from bensons
Excellent customer service from purchasing the bed to the delivery, really nice and helpful people.
14 avril 2025
Avis spontané
Réponse de Bensons For Beds - Aintree
Thank you for your kind words! Customer satisfaction is our top priority and we're so glad to hear that you had a positive experience with our team. We'll continue to go above and beyond for our customers. #HappyCustomers #TopNotchService
Réponse de Bensons For Beds - Aintree
Thank you for your kind words and positive review! We strive to create a welcoming environment and provide helpful assistance without being pushy. Your satisfaction is our top priority. We appreciate your support and hope to see you again soon! #CustomerSatisfaction #FriendlyService
Very helpful and knowledgeable…
Very helpful and knowledgeable salesperson. Delivery very quick but left outside front door did not ring the bell or phone to say they had delivered👎🏻
As a disabled person I could not physically lift the box into the house. 🏠
28 mars 2025
Réponse de Bensons For Beds - Aintree
We appreciate your positive feedback regarding our salesperson's expertise and the prompt delivery. We're sorry the delivery person didn't ring the bell or call, and that you were unable to bring the box inside. We'll address this issue to improve our delivery service. Thank you, Megan at Customer Care
Réponse de Bensons For Beds - Aintree
We're glad you found our sales rep helpful and appreciated the no-pressure experience. Thank you for your positive feedback Sarah, Megan at Customer Care
Well laid out shop with a huge…
Well laid out shop with a huge selection. Lyndsy was nice and very helpful in helping us choose our mattress.
After using the bed for a time we’re not whole happy with it. After Lyndsy saying we needed a medium mattress but because I mentioned it was going on a sprung base we were told we would need a firm mattress. We also told her we always buy a sprung mattress but her suggestion was to have a foam type. Being of an elderly age it isn’t practical for us to turn it around every couple of months. Luckily enough we recycle our old mattress to our 2nd bedroom which we now use.
17 mars 2025
Réponse de Bensons For Beds - Aintree
We're happy you found our shop well laid out with a huge selection. It's great to hear that our team member was helpful in choosing your mattress! Thank you, Megan at Customer Care
Aintree
Claire was knowledgeable knew what we were looking for, due to this we have purchased our new mattress.
14 mars 2025
Réponse de Bensons For Beds - Aintree
We're happy to hear that our team member's knowledge helped you find the perfect mattress. Thank you for sharing your positive experience with us, Megan at Customer Care
All done quickly and didn’t have anyone…
All done quickly and didn’t have anyone following me round let me make my own mind up 😃
9 mars 2025
Réponse de Bensons For Beds - Aintree
We're happy to hear that your visit was efficient and you appreciated the space to make your own decisions. Thank you for your positive feedback, Megan at Customer Care
We were advised by claire of the…
We were advised by claire of the different types of beds and she helped choose the one we wanted.
7 mars 2025
Réponse de Bensons For Beds - Aintree
We're happy to hear that our team was able to assist you in selecting the perfect bed! Thank you for sharing your positive experience with us, Megan at Customer Care
Wow …
Allowing my wife and I too look around the store full of beds and we asked all the questions and Kyle answered then with great quality
3 mars 2025
Réponse de Bensons For Beds - Aintree
We're happy to hear that you and your wife enjoyed looking around our store and that all of your questions were answered with great quality. Thank you for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Aintree
Thanks a lot for your kind words and for sharing your 5-star review. Take care, Megan at Customer Care
Query answered swiftly by store staff…
Query answered swiftly by store staff when I rang. They were very helpful and professional. The website was easy to use. Process and communication is very good. All in all a great service. Thank you.
27 février 2025
Réponse de Bensons For Beds - Aintree
We appreciate you taking the time to leave us this wonderful review! We are so glad to hear that our staff were helpful and professional in answering your query swiftly. We value your feedback on our website and communication. Take care, Megan at Customer Care
Great customer care from start to…
Great customer care from start to finish great product
27 février 2025
Avis spontané
Réponse de Bensons For Beds - Aintree
We appreciate your positive feedback! We are happy to hear you enjoyed our product and customer care. We hope to see you again in the future, Megan at Customer Care
Excellent service
Claire from the aintree store was fantastic with me and my little boy when we were shopping for his new bed and mattress. I wasn’t planning on buying his bed and mattress from bensons we were just testing out the mattresses but Claire was brilliant telling me about the offers available and showing me different size beds and different mattresses she made my little boy feel comfortable enough to lie down and test out the mattresses giving him a pillow and telling him to put his feet up and relax. Brilliant service, bed all ordered and delivery date chosen!
19 février 2025
Réponse de Bensons For Beds - Aintree
We're happy to hear that you and your little boy had such a positive experience in our store. It's great to know the team member made him feel comfortable while finding the perfect bed and mattress. Thank you for sharing your feedback, Megan at Customer Care
New Bed
The Sales Assistant Chris was very help making us decide which bed was suitable for us, he was very knowledgeable and spent time making sure we got the correct mattress for our needs, we were dealt with in a very professional manner and even though there was issues with the systems in store on that day we were dealt with quickly when coming to place the order
21 février 2025
Avis spontané
Réponse de Bensons For Beds - Aintree
We appreciate you sharing your positive experience. We're happy to hear that our team member was helpful in guiding you to the perfect bed and mattress. We're glad that you were dealt with efficiently, even with the system issues. Thank you, Megan at Customer Care
I bought two single pillows £99 pounds…
I bought two single pillows £99 pounds each dunlopillo in June my husband stopped using his a while back have had to stop using mine because you just get Earnie is ther anything I can do I’ve still got receipts I thought you pay for comfort but not happening 26 June 2024
I
26 juin 2024
Avis spontané
Réponse de Bensons For Beds - Aintree
We're sorry the pillows purchased in June are no longer comfortable. Please contact us with your receipt so we can see how to help resolve this issue. We appreciate your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Aintree
We appreciate your kind review! We are so glad you enjoyed our products and staff. Thank you for choosing us, Megan at Customer Care
Excellent service
Excellent service. Couldn’t have gone better.
From Chris is Aintree to the delivery team.
All perfect
6 novembre 2024
Réponse de Bensons For Beds - Aintree
We're happy to hear that everything went perfectly for you! Thank you for taking the time to share your positive experience with our service and delivery team. Take care, Megan at Customer Care
Réponse de Bensons For Beds - Aintree
We're happy to hear that our advice was helpful, and we got you exactly what you needed. Thank you for your positive feedback, Megan at Customer Care
John was very patient and showed me a…
John was very patient and showed me a fair range of mattresses and bed frames. He very clearly talked me through the price of each item and the delivery procedure
5 février 2025
Réponse de Bensons For Beds - Aintree
We appreciate you taking the time to share your positive experience. We're happy to hear that you were shown a fair range and that the pricing and delivery were clearly explained.
Take care, Megan at Customer Care
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