Bensons For Beds - Andover Avis 

Online ordering experience was good. Well communicated throughout and lead times reasonable for the bed I ordered. Delivery went well.

In store experience in the Andover branch was slightly questionable. I wanted to view the bed in real life before committing to purchase but the model in store was very shabby. Dirty etc. Despite not putting me off ordering I think this could be improved. There was also quite a bit of pressure from the sales assistant to purchase in store as opposed to order online which I found off putting.

Excellent communication with the delivery team. A++

The ladies were very helpful in the Andover store. The only problem encountered was the paying machine wouldn’t connect easily

Delivery team great, when we unwrapped the mattress it had beige stains and dirt scuff marks - not what you want for over a £1000.00 - rang the Andover store who told me to email the enquiry email which I have on the 13th March, no reply to date only the automatic one, however they do say 10 days so we will see. UPDATE Wakas from customer services has contacted me and resolved the issue - I have updated the stars due to them resolving the issue and the mattress itself is so comfy.

Rather than go online - we went to the store… the interaction and help was so much better and the assistant was knowledgeable and polite… even matched online prices.

Rhys was very helpful and polite when we came in to choose are new bed in the Andover branch, highly recommended, great service, thank you Rhys.

The staff in shop were helpful and friendly and likewise the delivery men were very friendly and helpful.

My wife and I had a very good experience on our visit to Benson Beds.
We were welcomed by Gay the shop assistant and were shown and told about the items we were interested in with a very professional and relaxed attitude.
The whole process was explained very well and we left the shop feeling very happy after purchasing a New bed and mattress.

I was very happy with service received from visiting showroom to delivery of my bed the service was professional and helpful.

Went to purchase a new mattress. Tbe staff were helpful but not overbearing.
Easy transaction

The staff were really helpful and we got exactly what we wanted would definitely shop at bensons again

Good service. Staff very helpful and knowledgable. Have been looking for months trying to find a suitable ottoman and popped into Bensons and found a suitable one. Awaiting delivery shortly.

Helpful staff that took time to see what our needs were and helped with our purchases.

Good and friendly advice from the sales people in the store. Very seamless process.

The whole process has been pleasant and easy. Bed is great and very comfortable. Highly recommend.

Store staff were excellent but finance company were so slow hence the 4 star review

I found the experience great. I found the salesperson called Tara super helpful and informative. She was not pushy or tried any sales talk, she was only there to help. She was my deciding factor to go for the sale. Plus it was extremely nice to have a normal chat with her as well.

The instructions are all in French and weren't easy to follow. Not all if the screws were included