The service from the staff was incredible. Bryan helped find a suitable mattress that would fit my budget and liking, and even arranged my mattress to be held in storage until I wanted to pick it up.... Voir plus
Établissement
Changer d'établissementUnit 5 Vale Retail Park, HP20 1DH Aylesbury, Buckinghamshire, GB
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Lisez les avis des autres
What an exceptional service from Benson For Beds. We could not fault them. They were absolutely excellent from the point of sale to the final delivery. Luke, the Sales Manager in Aylesbury was so kind... Voir plus
L'entreprise a répondu
We bought a new king size mattress. The price was little higher and there wasn’t much discount available for us in my view, considering that we paid for delivery and again for removing the old mattres... Voir plus
Both Ashley, instore, and the delivery guys were very helpful but only the mattress could be delivered due to the base arriving broken into the distribution centre. Customer service did all they co... Voir plus
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Aylesbury
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Vale Retail Park, HP20 1DH, Aylesbury, Buckinghamshire, Royaume-Uni
- 1296336103
4,8
Excellent
237 avis
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From showroom to delivery it has been a…
From showroom to delivery it has been a superb experience .To me Benson sets the standard in customer service.
11 mai 2026
Réponse de Bensons For Beds - Aylesbury
hank you so much for your kind words! We’re thrilled to hear you had a superb experience from showroom to delivery — setting the standard in customer service is exactly what we strive for😊
Well organised
Well organised
Very informative
Good communication
Friendly staff including delivery drivers
3 mai 2026
Réponse de Bensons For Beds - Aylesbury
We appreciate you taking the time to share your feedback. We're so glad to hear you found our team helpful, well-organized, and informative!
Team Bensons
Great and friendly service
24 avril 2026
Réponse de Bensons For Beds - Aylesbury
Great to hear—thanks for taking the time to leave such kind feedback,
Megan | Customer Care Specialist💜
Excellent service
Excellent service. Delivery team of Terry and Brian phoned ahead of arrival and were very friendly and considerate when entering the property. 5 star service!
23 avril 2026
Réponse de Bensons For Beds - Aylesbury
Thanks for the 5 stars! We’ll be sure to pass your kind words on to Terry and Brian.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Ashley was friendly
Ashley was friendly, knowledgeable & helpful.
There was no pressure to buy & he gave us space & time to try out the beds.
19 avril 2026
Réponse de Bensons For Beds - Aylesbury
We're happy to hear that you found our team member friendly, knowledgeable, and helpful! We appreciate that you felt no pressure and had ample time to choose.
Thank you for your positive review – Lauryn at Customer Care 💜
Luke was a credit to Bensons for Beds
Luke was a credit to Bensons for Beds. His sales techniques were excellent, friendly and informative. We came in to gather details on mattresses to then hit the internet but decided to buy bed and mattress there and then. I would recommend visiting the store to find the right mattress firmness and construction for you and your partner.
18 avril 2026
Avis spontané
Réponse de Bensons For Beds - Aylesbury
Thank you for such fantastic feedback! Luke will be delighted to hear this — we’re so pleased his friendly, informative approach helped you find the right bed and mattress 😊
We’re so glad you had a great experience,
Megan | Customer Care Specialist
Great service
Really friendly and helpful service, no pressure. A great range of beds and no limitations with trying them out. I am sleeping better already.
17 avril 2026
Réponse de Bensons For Beds - Aylesbury
Thank you for your lovely feedback! We’re delighted to hear you enjoyed a friendly, helpful, no‑pressure experience and had plenty of freedom to try out our range. Even better to know you’re already sleeping better.
Thank you for your positive review - Lauryn at Customer Care 💜
great service
great service, from purchase in store to delivery and construction of beds.
On time, good communication
14 avril 2026
Avis spontané
Réponse de Bensons For Beds - Aylesbury
Really appreciate your review — on‑time delivery, good communication, and expert fitting is exactly what we aim for.
Wishing you all the best until next time,
Megan | Customer Care Specialist🌟
LISTENING AND ACTING ON WHAT IS HEARD IS A NECESSARY SKILL
Either 31/3 or 1/4 2026. Went into Aylesbury store to browse - I was joined by Ashley who asked if he could help - I told him I was after a 5' storage divan with headboard - no mattress - plus another 5' headboard. I then walked round the showroom, again joined by Ashley. I decided on what I wanted but said I would call later in the week to make the order. Called in later in week to order my requirements. Said again to Ashley, what I wanted, he carried a mobile tablet to make notes of what I wanted. I ordered divan base with storage, plus 2 headboards. Ashley told me what was on the tablet, but did not show it to me. Items were added up and 25% deducted. (or so I though, still not having seen tablet) I paid by card and left. Received email confirmation a couple of days later - guess what? No second headboard on invoice. I will have this rectified with James at Customer Service. With whom I spoke several weeks ago.
3 avril 2026
Réponse de Bensons For Beds - Aylesbury
We appreciate you bringing this to our attention. We regret to learn about the missing headboard on your order confirmation and the inconvenience this has caused. We're glad you're working with our customer service to resolve this.
Thank you for your review - Lauryn at Customer Care
Nice bed,very comfortable mattress,I…
Nice bed,very comfortable mattress,I recommend Bensons For Beds anytime! Very good quality!
20 mars 2026
Réponse de Bensons For Beds - Aylesbury
Thank you so much for the lovely feedback Paul🛏️
We’re thrilled to hear you’re enjoying your new bed and finding the mattress super comfortable—that’s exactly what we love to hear!
Your recommendation means the world to us. Knowing you’re happy with the quality and comfort really makes our day. 😄✨
Enjoy every cosy night, and thanks again for choosing us,
Megan at Customer Care
Customer services was excellent in…
Customer services was excellent in store. Delivery on time and great
22 mars 2026
Réponse de Bensons For Beds - Aylesbury
Thanks for the lovely review! So glad you had excellent service in‑store and that delivery was right on time. We really appreciate it,
Megan at Customer Care🌟
Great service in store and on delivery!!
Great service in store, and delivery on the day! Friendly, helpful staff, was a pleasure, thank you team B4Bs!!
11 mars 2026
Réponse de Bensons For Beds - Aylesbury
Mr Willmott,
We're so glad you had a great experience in our store and that your delivery arrived on time! It's wonderful to hear our team was friendly and helpful. Thank you!
Team Bensons
No pressure to purchase and the delivery was painless
The purchase was easygoing with no pressure to buy
The delivery guys were very helpful.
6 mars 2026
Réponse de Bensons For Beds - Aylesbury
Thank you so much for your lovely review! We’re really pleased to hear your purchase was relaxed and pressure‑free, and that our delivery team were so helpful.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
The Superb Duo
The clear communication, the timely delivery, the brilliant service, the excellent customer service, the meticulous assembly, the jolly fellows and the examplary behaviour. Benson for Beds customer service and delivery team deliver one the best customer service examples of my life.
3 mars 2026
Avis spontané
Réponse de Bensons For Beds - Aylesbury
Zubair Sadozai,
We appreciate your fantastic review! It's wonderful to hear that our communication, delivery, service, assembly, and team's behavior all exceeded your expectations. Thank you for sharing your positive experience.
Stewart - Team Bensons
Good knowledge and friendly staff
4 mars 2026
Réponse de Bensons For Beds - Aylesbury
Emma,
We appreciate you pointing out our staff's knowledge and friendliness! We are so glad you had a great experience.
Team Bensons
Réponse de Bensons For Beds - Aylesbury
Skye,
We appreciate your feedback and are so happy to hear our team was helpful and easy to talk to! Thanks for the five-star rating.
Team Bensons
Excellent service
From excellent service in store to an excellent and super speedy delivery service from Andrew and Graham, we have been very pleased with our Bensons experience. Would highly recommend the Slumberland Naturals Ultimate Wool mattress too.
17 février 2026
Avis spontané
Réponse de Bensons For Beds - Aylesbury
Elise,
We're pleased you were happy with the service in store and the super speedy delivery. We appreciate your recommendation of the Slumberland Naturals Ultimate Wool mattress. Thanks for sharing your experience!
Team Bensons
Great experience in store
The team in store were super friendly, knowledgable but not too pushy.
25 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Aylesbury
Thank you for the lovely feedback! We’re so glad to hear the team were friendly, knowledgeable, and gave you plenty of space to browse. We really appreciate you taking the time to share your experience,
Megan at Customer Care!
Delivery was done on time
Delivery was done on time. The bed was ensembles and we were asked to checked. Everything was done as expected. Many thanks to the delivery team.
17 février 2026
Réponse de Bensons For Beds - Aylesbury
Thank you for your lovely review Nicole! 😊 We’re so pleased to hear your delivery arrived on time, the bed was assembled for you, and everything was checked to make sure it was just right. Many thanks to the delivery team indeed — we’ll be sure to pass on your kind words,
Megan at Customer Care
Friendly and helpful member of staff…
Friendly and helpful member of staff who was knowledgeable too
10 février 2026
Avis spontané
Réponse de Bensons For Beds - Aylesbury
We're so glad a friendly, helpful, and knowledgeable staff member assisted you! We appreciate your positive feedback.
- Jessica at Team Bensons
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