Bensons For Beds - Aylesford Avis 

I havnt used Bensons for many years to be honest, but this recent experience is worth a review. The team at point of sale in Aylesford, Kent were all knowledgeable and with a professional and light hearted approach. This was backed up by Garry and Kattinde, the delivery drivers who were so good at getting a heavy mattress into position past our newly decorated stairs, walls and landing without a mark. You are kept informed along the way, and of course the new mattress is spot on.

Tom was very helpful and personable while we bounced around various mattresses he suggested to try to suit our needs. We eventually chose one and Tom set about organising the purchase and delivery arrangements in a very efficient manner.
The mattress was delivered in good time by 'Lord' Larry and his assistant Keltinde ...with good humour and energy! An overall pleasant and stress free experience. Would recommend.

Very helpful staff. Very professional.
Exceptional delivery guys.

Good customer service - as an elderly person I had lots of help with choosing my purchase from sales staff at Aylesford. Stewart provided lots of advice and there was no sales pressure at all. I just bought a divan base and headboard as none of the mattresses suited me but this wasn’t a problem.

Delivery was very smooth as I had a call so I knew what time they would be arriving - both delivery drivers were very pleasant and polite, took their boots off on my new carpet which was lovely!

Very good service from start to finish and would absolutely recommend.

No hard sell, delivery frictionless, well
Informed

The staff at the Aylesford, Kent branch are such lovely people, kind and helpful. Vicky made us feel really special. I wouldn’t go anywhere else to buy a bed!

Great service…. The lady who dealt with us made us feel right at home….cant wait for my bed to arrive

The staff in general were nice and not in your face. When Stewart in Aylesford branch did approach, he had good product knowledge, was very concerned we lay on the beds to ascertain the feel and what was correct for us. No product was pushed. He explained the pros and cons of all of the bed types and we told him what we had to have. We felt this was the correct way to shop and an assistant was an assistant. Not hard sell salesman. The other staff made us feel welcome too. Overall very good experience. We always buy from Bensons and will carry on in the future . And there is a lift!

Tried bed in shop as had uncomfortable online mattress purchase. Decided to return online mattress. Bought mattress form Bensons online. Picked suitable date delivery. All good

Travelled over to Aylesford store after doing some research online for a new bed. Had a good offer on so decided to head over for a look. We were greeted by Tom straight away who asked how we were and asked what we had in mind. We had a rough idea but wanted to test a few mattresses. He explained that he was with another customer but was available should we have any questions. He was very attentive and regularly came over to ask how we were getting on. There was no hard sales push at all. We said we only wanted 2 drawers as the other 2 were lost to bedside tables and he showed us another alternative that had smaller drawers which was perfect. We weren’t keen on the shades in store so he showed us a swatch booklet that we were able to choose from. He listened to us and offered cover should our cats damage the beds. He was friendly, knowledgeable and very attentive. I’ve purchased from Bensons in the past and the quality has always been fantastic.

Tom at Aylesford store was helpful and knowledgeable of the beds and mattresses. I didn't feel rushed or pushed to make a purchase, he took his time showing me alternative options and explaining the difference in the products

Very professional experience, courteous, helpful and very mindful to provide the best of the product to suit our needs. I love my beds. Thank you Benson.

Staff member was helpful

Great experience instore

Very good service very knowledgeable

From the sales assistant,delivery and fixing of the bed was excellent.

Vicki is extremely customer centric and took the time to explain the different mattresses in detail, leaving me feeling comfortable with the choices and decision making.
It was due to her service levels and competitive price offers that I purchased 4 mattresses in the space of 1 week from Bensons. Still very happy with my purchases after 4 months, including being able to have a great night's rest on any of the beds.

They were excellent from start to delivery

Brilliant, service 110%