Jocelyn helped me choose a single bed for a 5 year old. She made it so much easier for me to decide as she explained the difference between the beds/mattresses I was looking at. There was no pressu... Voir plus
Établissement
Changer d'établissementUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Store staff (Eric) very patient & helpful when I said what I needed from a bed. No problem when I needed to change delivery date. Kept informed re delivery. Delivery bang on time, courteous men had... Voir plus
The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... Voir plus
L'entreprise a répondu
Staff helpful but not pushy, showed us a few items relevant to our request then left us to look around and decide. Hot beverages offered whilst delivery date and paperwork were sorted out. Didnt push... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Ayr
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, Royaume-Uni
- 1292618293
4,9
Excellent
553 avis
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Great service with excellent knowledge/…
Great service with excellent knowledge/ advice
Great price we actually purchased last month and
Don’t want it delivered till Sept which the team couldn’t be happier to help
8 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased to hear you received great service and excellent knowledge and advice! It's wonderful that our team was happy to help with your delivery request for September.
Team Bensons
Amazing service from the shop to the…
Amazing service from the shop to the delivery drivers and the communication inbetween.
31 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased to hear that you experienced amazing service from the shop to the delivery drivers, and appreciated the communication throughout. Thank you for your kind feedback!
Team Bensons
Sales lady was extremely helpful and…
Sales lady was extremely helpful and explained the process clearly.
27 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased to hear that our sales team was extremely helpful and clearly explained the process. Thank you for your kind feedback!
Team Bensons
Rhiannon was such a great help in the…
Rhiannon was such a great help in the Ayr store when we went in to purchase bunk beds for my grandaughter. There was never any pressure to buy and she was very knowledgeable. It was a pleasure to make a purchase from Bensons for beds. The delivery men were also a great help, they arrived when they said they would and called me half an hour before delivery which is a great. I'll definitely be back in the future.
25 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased to hear about your excellent experience in our Ayr store! It's wonderful that Rhiannon provided such knowledgeable and helpful assistance without any pressure. We're also glad the delivery team was prompt and communicative. We look forward to welcoming you back in the future!
Team Bensons
The sales lady Jocelyn was very helpful…
The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress & height needed. She also gave us her name & number to call if we had any problems. This lady definitely went above & beyond to help us. Even the delivery guys were lovely & very helpful & built the bed in what seemed a few mins woukd have taken me an hour. I definitely would recommend.
29 juin 2026
Réponse de Bensons For Beds - Ayr
We're so pleased to hear about your excellent experience! It's wonderful that Joselyn provided such helpful and knowledgeable assistance, especially in advising on the right mattress and height. We're also delighted that our delivery team was so efficient and helpful. Thank you for your recommendation!
Team Bensons
Réponse de Bensons For Beds - Ayr
We are so pleased to hear that you received good service from our knowledgeable salesman. Thank you for sharing your positive feedback with us! Here’s to comfier nights and happier mornings✨
Staff were very knowledgeable and…
Staff were very knowledgeable and helpful, I’ll be a repeat customer.
25 juillet 2026
Réponse de Bensons For Beds - Ayr
Thank you for your wonderful review! We're delighted to hear that our team was able to provide knowledgeable and helpful advice throughout your visit. Helping our customers find the right bed or mattress with confidence is something we take great pride in.
Thanks again for choosing us — enjoy every cosy moment!
Jocelyn - brilliant service
Jocelyn, the sales consultant was highly knowledgeable, very welcoming and helped us select the right bed & mattress to meet our needs.
21 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Ayr
We're so pleased to hear that our sales consultant was highly knowledgeable and welcoming. It's wonderful that they helped you select the right bed and mattress to meet your needs!
Seamless delivery
Shop staff assisted in showing us mattresses similar to our previous purchase as we were happy with last purchase.
Clear information on delivery times. Driver phoned to give 30 mins notice of arrival. Installation seamless and packaging all removed.
16 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased to hear that our shop staff assisted you in finding a mattress similar to your previous, well-loved purchase. It's wonderful that you received clear information on delivery times, and that our driver provided a 30-minute notice. We're especially glad the installation was seamless and all packaging was removed.
Team Bensons
John from the Ayr store
John from the Ayr store your sales person was super efficient got me exactly what I was looking for no hard sell just excellent advice
17 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased to hear that our salesperson was super efficient and provided excellent advice, helping you find exactly what you were looking for without any hard selling. Thank you for your kind feedback!
Great, no pressure sale
John, Assistant Manager, explained the different types of mattress and firmness well. We tested them out and narrowed down to two. We left to think things over. John called a couple of days later to advise of another 10% off mattresses. We revisited and decided on the mattress we wanted. We then considered a new bed frame also. Again we left the store to consider what we wanted. We did buy a new bed frame and mattress, along with two new igel pillows. John was very helpful and there was no pressure. Overall a very good and positive experience.
11 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased to hear about your positive experience and that our team member was able to provide such helpful and unpressured assistance. It's wonderful that you found the perfect mattress and bed frame, along with new pillows. Thank you for sharing your feedback!
Great & knowledgable service and right…
Great & knowledgable service and right product and price.
13 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Ayr
We're so pleased you experienced great and knowledgeable service and found the right product at the right price. Thank you for your positive feedback!
A great experience over all
A great experience over all. Welcoming helpful and knowledgeable staff who established our requirements, no pressure, explored all options and then a very quick and pain free delivery.
9 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased you had such a great overall experience with us. It's wonderful to hear that our staff were welcoming, helpful, and knowledgeable, and that your delivery was quick and pain-free.
The girl that served us was lovely and…
The girl that served us was lovely and new her stuff absolutely amazing
5 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased our team member was lovely and knowledgeable. Thank you for your wonderful feedback!
Murray Anderson
Kept updated from purchase to delivery, culminating in both drivers being helpful & courteous on arrival.
2 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased you were kept updated from purchase to delivery, and that our drivers were helpful and courteous on arrival. Thank you for your kind feedback!
I am highly delighted with my…
I am highly delighted with my furniture.John at the heath field retail store went above and beyond to help me pick my furniture I will recommend yous to everyone and I will definitely be back
3 juillet 2026
Réponse de Bensons For Beds - Ayr
We're so pleased you are delighted with your furniture and that our team member went above and beyond to help you. Thank you for your recommendation!
Team Bensons
Delivery was dismal
Delivery was dismal. It was in allocated time but the delivery men left it in a room in box. Wouldn’t open it. I knew when buying it there was no assemble but I was assured it would be taken out of box and waste removed. Had no joy from store and customer service couldn’t assist. Said also that I couldn’t return it as it was more than 7 days since purchase. As an elderly citizen I found the whole experience distressing and disappointing. Would not shop there again.
30 juin 2026
Avis spontané
Réponse de Bensons For Beds - Ayr
Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise for the disappointment caused during your delivery. Your comments have been fed back to the relevant teams so that we can review both our delivery communication and service standards to help prevent this from happening in future. We truly regret that this has left you with such a poor impression of us, and we appreciate you taking the time to share your experience.
Good and helpful sales experience with…
Good and helpful sales experience with Rhiannon and easy install experience with a nice team who took care of it quickly and easily.
29 juin 2026
Réponse de Bensons For Beds - Ayr
We're so pleased you had a good and helpful sales experience, and an easy and quick installation. Thank you for your kind feedback!
Team Bensons
I love my new small double bed.Quality…
I love my new small double bed.Quality ash frame,solid mattress and matching bedside cabinet fit perfectly in to our spare room.
19 juin 2026
Réponse de Bensons For Beds - Ayr
We're so happy you love your new small double bed! It's wonderful to hear the ash frame, solid mattress, and cabinet fit perfectly. ✨
Team Bensons
A great experience
Paul and John were were very friendly, knowledgeable of the products and were not too pushy. The Ayr store is a great asset to the Benson for Beds company and would recommend a personal visit rather than ordering online.
14 juin 2026
Réponse de Bensons For Beds - Ayr
We're so pleased our team members were friendly and knowledgeable without being pushy. It's wonderful you had such a positive experience in our store! Thank you for your recommendation!
Team Bensons
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