Plenty of advice in store and help to choose the right mattress for our needs. Delivery drivers went above and beyond to ensure our bed was delivered to the bedroom despite limited access.
Établissement
Changer d'établissementUnit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX Banbury, Oxfordshire, GB
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Lisez les avis des autres
Michael was brilliant. We found exactly what we needed. He was very respectful of my son, whose bed base we were choosing, as he recognised his autism and gave him clear information as well as time to... Voir plus
L'entreprise a répondu
The young lady , Naomi, who served us at the Banbury store was excellent. Left us alone to think and try different beds and then was on hand to answer all questions advise and process order. Very h... Voir plus
L'entreprise a répondu
Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery tea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Banbury
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX, Banbury, Oxfordshire, Royaume-Uni
- 1295267193
4,8
Excellent
449 avis
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The staff were friendly
The staff were friendly, knowledgeable, and always willing to help. Their patience and expertise made the entire experience both productive and enjoyable, turning it into a genuinely pleasant shopping experience.
27 octobre 2026
Plenty of advice in store and help to…
Plenty of advice in store and help to choose the right mattress for our needs.
Delivery drivers went above and beyond to ensure our bed was delivered to the bedroom despite limited access.
22 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Because Pete listened to our needs and…
Because Pete listened to our needs and offered alternatives
17 octobre 2026
Réponse de Bensons For Beds - Banbury
We're so pleased to hear that our team member took the time to understand your requirements and provided excellent options to choose from. Thank you for your kind words!
Team Bensons
Helpful & Friendly!
Very helpful, informative & friendly! We have purchased items from Banbury store before. That’s why we went back to purchase a bed. Thank you
14 octobre 2026
Réponse de Bensons For Beds - Banbury
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us again. It's wonderful customers like you that keep us motivated. We appreciate your loyalty and look forward to helping you with more purchases in the future!
Everybody was helpful and pleasant.
17 octobre 2026
Réponse de Bensons For Beds - Banbury
Thank you for your kind words! We're thrilled to hear that our team made your experience enjoyable. We strive to provide excellent service and support to all our customers. We look forward to welcoming you back soon!
Michael was brilliant
Michael was brilliant. We found exactly what we needed. He was very respectful of my son, whose bed base we were choosing, as he recognised his autism and gave him clear information as well as time to think and make his own decisions. Exceptional service!
11 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Banbury
Thank you for your wonderful feedback! We're thrilled to hear that Michael provided such exceptional service and made the experience positive for your son. We strive to create an inclusive environment for all our customers. We appreciate your support and look forward to serving you again!
Excellent service all round
The young lady , Naomi, who served us at the Banbury store was excellent. Left us alone to think and try different beds and then was on hand to answer all questions advise and process order.
Very happy with Hypnos mattress and topper, delivered on time and had good communication from delivery men
10 octobre 2026
Réponse de Bensons For Beds - Banbury
Thanks for your wonderful feedback! 😊 We're delighted to hear that Naomi at our Banbury store provided such excellent service. It's great to know she gave you the space to explore your options while also being on hand to answer your questions and help you find the right bed.
We're also thrilled that you're happy with your Hypnos mattress and topper, and that the delivery was on time with good communication from our delivery team throughout.
Thank you for choosing Bensons, and we wish you many comfortable and restful nights ahead! 🛏️⭐
Michael was helpful without being pushy…
Michael was helpful without being pushy & showed us a wide range of price/quality mattresses & opportunity to test with different pillows too. Prices were competitive too
13 octobre 2026
Réponse de Bensons For Beds - Banbury
Thanks for your feedback! 😊 We're delighted to hear that Michael was so helpful and struck the perfect balance of being informative without being pushy. It's great to know he guided you through a wide range of mattress options across different price points and helped you make the most of the in-store experience by testing with different pillows too.
We're also pleased to hear you found our prices competitive. Thank you for choosing Bensons, and we hope you're enjoying your new mattress! 🛏️⭐
Service from showroom to delivery…
Service from showroom to delivery excellent, kept fully informed from sale to delivery.
Would highly recommend.
12 octobre 2026
Réponse de Bensons For Beds - Banbury
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience from showroom to delivery. Your recommendation means a lot to us. We look forward to serving you again in the future!
Thanks, Pete. Great all round service.
Informative and helpful staff without being imposing or pushy.
Explained offers and assistance available such as finance, delivery, construction and removal of unwanted materials etc.
Excellent service all round.
10 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Banbury
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with the information and assistance you needed without being pushy. Our goal is to ensure a great experience for our customers. We appreciate your support and look forward to serving you again!
Réponse de Bensons For Beds - Banbury
Thank you for your review! 😊 We're delighted to hear that our sales assistant was informative and helpful, while giving you the space to make the right decision for yourself. Enjoy your purchase, and thank you for choosing us,
Megan | Customer Care Specialist
Excellent service start to finish
Excellent service start to finish. Girl in shop at Banbury was friendly and helpful. Fast delivery time turnaround. Kept regularly updated by emails. Delivery men were well mannered and efficient. Highly recommend
5 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Banbury
Thank you for your fantastic review! We're thrilled to hear about your positive experience with our team in Banbury. We strive to provide excellent service and it's great to know we succeeded. Your recommendation means a lot to us. We look forward to serving you again!
The whole Bensons experience was great…
The whole Bensons experience was great from start to Finnish,the young lady in store and the 2 fantastic drivers .
5 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Banbury
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our team at Bensons. Our staff works hard to provide excellent service, and it's fantastic to know they made a positive impact. We look forward to serving you again!
New mattress
My son returned from university and it’s apparent the mattress that he left is unfit for him now.
We popped into the Banbury store to have a look where after a few minutes of browsing a nice sales assistant came and asked whether they could help and discussed things with my son . He asked if he would like to try the machine which he agreed to . The sales assistant then discussed what the bed machine helped with and chatted throughout the trial. He then let us browse again until we had got all info we needed. We weren’t purchasing then and there as had other jobs yo do on our trip. We came home and ordered the mattress my son tried in the shop based on the information from the machine. We got £25 pff for signing up to get information from yourselves . This helps with delivery charges .
Really positive experience in a clean and well stocked store with kind, knowledgeable and helpful sales assistants.
We will go back and ask to use the machine when we purchase a new mattress for my husband and myself.
3 octobre 2026
Réponse de Bensons For Beds - Banbury
Thank you for your wonderful review! We're thrilled to hear that your experience at our Banbury store was positive and that our team was able to assist you and your son. We look forward to welcoming you back for your mattress purchase. Enjoy your new mattress!
Pete was so knowledgable
Pete was so knowledgable, patient, clear and kind, thank you. He explained well and helped us understand what he thought may work best, pros and cons etc.
2 octobre 2026
Réponse de Bensons For Beds - Banbury
Thank you for your wonderful feedback! We're thrilled to hear that Pete provided you with such a positive experience. His dedication to helping customers is truly commendable. We appreciate your support and look forward to assisting you again in the future!
Delivered between the time slot
Delivered between the time slot
I paid for the bed to be built and this was done quickly and they removed all rubbish and was extremely polite
18 septembre 2026
Réponse de Bensons For Beds - Banbury
Thank you for your wonderful review! We're thrilled to hear that our team delivered your bed promptly and left everything tidy. Politeness and efficiency are our top priorities, and we appreciate your recognition. We hope you enjoy your new bed!
Réponse de Bensons For Beds - Banbury
Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Pete was absolutely fantastic
Pete was absolutely fantastic! He was very helpful, friendly and genuinely lovely. He explained everything clearly, gave great advice and made the whole experience so easy. I would definitely recommend him — 10/10! ⭐️⭐️⭐️⭐️⭐️
22 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Banbury
Thank you for your wonderful review! We're thrilled to hear that Pete made your experience so enjoyable. His dedication to helping our customers is truly commendable. We appreciate your recommendation and look forward to serving you again!
Knowledgeable assistant
Knowledgeable assistant. Good choice and a reasonable price
16 septembre 2026
Réponse de Bensons For Beds - Banbury
Thank you for your kind words! We're thrilled to hear that you found our assistant knowledgeable and our prices reasonable. We strive to provide the best selection and service. We look forward to serving you again soon!
Mandy in the Banbury store was really…
Mandy in the Banbury store was really helpful and nothing was too much trouble. She didn't rush us even when we changed our minds several times.
9 septembre 2026
Réponse de Bensons For Beds - Banbury
We're so pleased to hear about your positive experience at our Banbury store! It's wonderful that our team member provided such helpful service and took the time to assist you, even when you changed your mind. We truly appreciate your feedback!
Team Bensons
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