Plenty of advice in store and help to choose the right mattress for our needs. Delivery drivers went above and beyond to ensure our bed was delivered to the bedroom despite limited access.
Établissement
Changer d'établissementUnit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX Banbury, Oxfordshire, GB
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Lisez les avis des autres
Michael was brilliant. We found exactly what we needed. He was very respectful of my son, whose bed base we were choosing, as he recognised his autism and gave him clear information as well as time to... Voir plus
L'entreprise a répondu
The young lady , Naomi, who served us at the Banbury store was excellent. Left us alone to think and try different beds and then was on hand to answer all questions advise and process order. Very h... Voir plus
L'entreprise a répondu
Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery tea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Banbury
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX, Banbury, Oxfordshire, Royaume-Uni
- 1295267193
4,8
Excellent
449 avis
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Would recommend Bensons
Whole experience went well from buying the mattress to getting it delivered. Delivery guys were great and very helpful
25 avril 2026
Réponse de Bensons For Beds - Banbury
We're happy the entire process, from purchase to delivery, went smoothly for you! It's great to know our delivery team was so helpful. Thank you!
Team Bensons
I have already sent in a review
I have already sent in a review. I was really happy with everything that Paul and Graham did during the delivery.
19 avril 2026
Réponse de Bensons For Beds - Banbury
Thank you for letting us know! We’re really pleased to hear you were happy with everything Paul and Graham did during your delivery. We’ll be sure to pass on your kind words.
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist🌟
5 stars:)
Steve and Harvey were great, they came and knocked on and had the mattress in the house and up the stairs so quickly thank you so much! couldn’t be happier:)
19 avril 2026
Réponse de Bensons For Beds - Banbury
Thank you so much! We’re delighted to hear Steve and Harvey were quick, efficient, and made everything so easy for you 😊 We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist💜
Friendly and helpful
We were greeted in a friendly way by Naomi who helped us to find the mattress we needed, she guided us through the options as we weren't sure what we wanted and helped us through the whole process. An easy and pleasant experience.
7 avril 2026
Réponse de Bensons For Beds - Banbury
Thank you so much for your lovely feedback! We’re really pleased to hear Naomi greeted you warmly and guided you through the options to find the right mattress. It’s great to know she made the whole process easy and pleasant for you—we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist💤
Réponse de Bensons For Beds - Banbury
We’re pleased to hear that you found our staff friendly and appreciated the no‑pressure experience while choosing what you needed. Thank you for sharing your feedback.
💜 Thank you for your positive review – Lauryn at Customer Care
The whole shopping experience was a…
The whole shopping experience was a pleasure. We were overwhelmed by the different types of beds so the assistants encouraged us to try the beds and pillows by sleeping on them. The store assistants were helpful and patient while we tried on several beds and pillows before purchase. Delivery was swift and with care.
29 mars 2026
Réponse de Bensons For Beds - Banbury
Thank you for the lovely review! 😊 We’re so pleased to hear the whole shopping experience was a pleasure. It’s great to know our team helped make sense of the options, gave you time to try beds and pillows properly, and supported you patiently throughout. We’re also glad delivery was swift and handled with care. Enjoy your new bed,
Megan | Customer Care Specialist 🛏️
Decided I needed a new mattress
Decided I needed a new mattress, popped into Banbury Store, Pete served us, listened about my back problems, put me on the mattress machine, decided which comfort I liked.
Pete then took me around to the mattresses, the first one I tried, I loved.
Went home to check mattress size due to ikea bed frame, called Pete, bought it over the phone there & then.
Fantastic mattress, fantastic service from Pete. 😁
26 février 2026
Réponse de Bensons For Beds - Banbury
Thank you for the brilliant review! 😊 We’re so pleased to hear about your great experience at our Banbury store. Pete will be delighted to know his care, expertise, and guidance—especially with your back needs—helped you find the perfect mattress first time. Fantastic service and a fantastic mattress is exactly what we love to hear. Enjoy,
Megan | Customer Care Specialist🛏️✨
Réponse de Bensons For Beds - Banbury
Thank you for the 5‑star feedback! We’re delighted everything went smoothly from purchase to delivery — that’s exactly the experience we aim to give,
Megan | Customer Care Specialist😊
Bensons for Beds Banbury
Great service from start to finish. The staff at Bensons gave us plenty of space to try out the beds and were happy to answer questions without pressuring us into a sale. They even provided an itemised quote so we could go home and think about it. We returned the next day to buy, and the process was quick and easy. A very positive, relaxed experience.
28 mars 2026
Avis spontané
Réponse de Bensons For Beds - Banbury
Thanks so much! Great to know you had a positive, relaxed time with us and found the whole journey quick and easy ✨
Until next time, thank you!
- Megan | Customer Care Specialist💜
Replacement Matress
All staff from ones at the store to your customer service team were efficient & helpful in providing us with a replacement mattress for our faulty one.
20 mars 2026
Réponse de Bensons For Beds - Banbury
Thank you! We’re so glad to hear both our store team and Customer Care were efficient and helpful in getting your faulty mattress replaced. We really appreciate your feedback,
Megan at Customer Care🌟
Amazing from shop to delivery
amazing customer service from the guy ins tore which made the experience amazing and didn't try to up sell and answered every question with detail and helped us pick our dream bed and a big thanks to the delivery drivers who installed the bed was amazing nothing wasn't to much trouble and again answered all questioned in detail.
19 mars 2026
Réponse de Bensons For Beds - Banbury
Thank you so much for leaving us 5 stars Richard! We're thrilled you had such an amazing experience in‑store — no pressure, just genuine help. So glad we could answer all your questions and help you find your dream bed! And a big thank‑you from our delivery team too — they’ll be delighted to hear your kind words. Nothing is ever too much trouble!
Sleep well,
Megan at Customer Care🌟
Delivery on time,
15 mars 2026
Réponse de Bensons For Beds - Banbury
Thank you for taking the time to leave a lovely review for us Ronald. Great to hear your delivery arrived right on time. We really appreciate your feedback,
Megan at Customer Care
We had a mattress from bensons which…
We had a mattress from bensons which was faulty. Bensons replaced the mattress like for like and after about 9 months that one also turned out to be faulty Bensons then collected it and gave us a full refund. Nothing was too much trouble and we have to say customer service was excellent and second to none. The faults we had were a manufacturer problem not Bensons. Bensons have been so good that we have been back and now have the Staples splendour firm which has only just been delivered so can’t comment on that but so far so good.
14 mars 2026
Avis spontané
Réponse de Bensons For Beds - Banbury
Stephen Tomalin,
We appreciate you sharing your experience. We're happy to hear that our team provided excellent customer service and resolved the issue with your previous mattress. We're glad you're giving us another chance with the Staples splendour firm, and we hope you enjoy it!
Team Bensons
Very helpful and knowledgeable
7 mars 2026
Réponse de Bensons For Beds - Banbury
Thank you for your lovely review! I’m really pleased to hear you found our team very helpful and knowledgeable — that’s exactly the service we aim to provide.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan at Customer Care
Getting rid of large wooden bed frame
I visited Bensons for beds Banbury for the second time this year to purchase a double divan base.
As before the staff very helpful checking what I needed for our existing mattress etc.
All concluded satisfactorily.
8 mars 2026
Réponse de Bensons For Beds - Banbury
Thank you so much for your lovely review! I’m really pleased to hear that your second visit to our Banbury store was just as positive as the first. It’s great to know the team were helpful in making sure your new divan base was the right fit for your existing mattress, and that everything was concluded smoothly for you.
Wishing you all the best until next time,
Megan at Customer Care
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Good selection of beds and mattress. Been to the one in Banbury and one in Poole. Both were excellent
28 février 2026
Réponse de Bensons For Beds - Banbury
Thank you so much for your lovely feedback! We're delighted to hear our staff were helpful and knowledgeable, and that you found a great selection of beds and mattresses. It’s wonderful to know you had excellent experiences in both our Banbury and Poole stores. – Megan at Customer Care
Nice easy people to deal with
Nice easy people to deal with. Took all the stress out of finding a new bed for a 95 year old!
8 mars 2026
Réponse de Bensons For Beds - Banbury
Thank you so much for your lovely feedback! We're delighted to hear you found us easy to deal with and that we helped take the stress out of finding the perfect bed for your 95‑year‑old. – Megan at Customer Care
Bed fairly good quality but very…
Bed fairly good quality but very difficult to assembly . Delivery men very professional and friendly.
2 mars 2026
Réponse de Bensons For Beds - Banbury
Ray Jenkins,
We're glad the bed is good quality and the delivery was professional. We're sorry the assembly was difficult. We appreciate your feedback; it helps us improve.
Team Bensons
Lovely mattress.
Really friendly sales team, let me and my partner try out multiple different mattresses and pillows! Once we had settled on both, we got prompt and easy delivery as well as our old mattress recycled. Fantastic service all round!
Our new mattress and pillows are very comfortable! The delivery went smoothly, and the guys delivering it were friendly.
26 février 2026
Réponse de Bensons For Beds - Banbury
Thank you so much for your fantastic review! We’re delighted to hear our sales team were really friendly and gave you and your partner plenty of time to try different mattresses and pillows. It’s great to know the delivery was prompt and easy, and that your old mattress was recycled too. We’re thrilled you’re finding your new mattress and pillows so comfortable, and that the delivery team were friendly and made everything run smoothly.
Megan at Customer Care
Réponse de Bensons For Beds - Banbury
Garrett,
We appreciate you sharing your experience! We are very happy to hear that we could be helpful to you.
Team Bensons
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