I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t... Voir plus
Établissement
Changer d'établissementUnit 1a Mayflower Retail Park, SS14 3AP Basildon, Essex, GB
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Welcomed as soon as we walked into the store. Left to browse but help was on hand. When ready to ask questions seen straight away. Decision made on purchase and fully explained in a lot of helpful det... Voir plus
L'entreprise a répondu
I had a really great experience from the sales person in the store all the way through to delivery. Really good communication all the way. Benson's are definitely getting it right!
The store has a wide variety of mattresses, which can make choosing quite difficult. However, thanks to Robin, we were able to make a well-informed decision. He was patient, kind, and answered every... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Basildon
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, Royaume-Uni
- 1268525908
4,8
Excellent
618 avis
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Great experience
I had a really great experience from the sales person in the store all the way through to delivery. Really good communication all the way.
Benson's are definitely getting it right!
28 juillet 2026
Avis spontané
Great in store service
I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t have bought a bed if it hadn’t been for being able to see it in person, And having physical stores have Bensons a huge edge over online only bed sellers. Really impressed, thanks Bensons!
29 juillet 2026
Excellent service from start to finish…
Excellent service from start to finish ,staff are very helpful,polite ,understanding and have really good knowledge about their products too
29 juillet 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Don’t stick to delivery dates
I was promised a delivery date and 1 of the beds didn’t arrive. They then pushed it back by 2 weeks. Don’t trust the delivery timelines - you’ll be left disappointed. I only used them as they offered the quickest lead times.
25 juillet 2026
Réponse de Bensons For Beds - Basildon
Thank you for your feedback. We're sorry to hear about the delay to your order and the disappointment caused when one of your beds did not arrive as originally promised.
We can confirm that we have contacted you today to discuss your concerns and provide an update. Once again, please accept our apologies for the inconvenience caused, and thank you for bringing this matter to our attention.
Réponse de Bensons For Beds - Basildon
We are so pleased to hear that our team member was friendly and very helpful during your visit. We truly appreciate your kind words and positive feedback!
Team Bensons
Réponse de Bensons For Beds - Basildon
We're so pleased to hear that our store staff were first-class, helpful, and friendly. Thank you for sharing your positive feedback!
Team Bensons
Young lady very helpful gave me all the…
Young lady very helpful gave me all the information I needed and made it so easy to order on line
21 juillet 2026
Réponse de Bensons For Beds - Basildon
We're so pleased to hear that our team member was very helpful and provided all the information you needed, making your online order so easy. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
Very Welcoming
Welcomed as soon as we walked into the store. Left to browse but help was on hand. When ready to ask questions seen straight away. Decision made on purchase and fully explained in a lot of helpful detail. I definitely recommend. Robin the person that assisted was so informative and provided a first class service.
18 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Basildon
We're so pleased to hear you felt welcomed and had a positive browsing experience. It's wonderful that our team was on hand to answer your questions and provide helpful details for your purchase. We're delighted you received first-class service!
Team Bensons
My original purchase
My original purchase was made in early February 2026 with delivery and assembly scheduled for 9th April 2026 on first use the drawer bottoms fell out due to no dowels fitted at assembly, I was offered some compensation and a small chest of drawers unit, which I accepted with delivery scheduled for a further 6 to 8 weeks time. At the end of this period I chased this up only to be told, the order hadn’t been placed correctly and I would have to wait a further 6 to 8 weeks taking me up to the end of June 2026, at this point I had decided to assemble the furniture myself due to the extremely poor construction previously, which was agreed by the company. Delivery was due on the 29th June 2026 however on this date the delivery lorry developed a flat tyre, resulting in a further weeks delay, on delivery, the fitters were expecting to assemble the item not having received a message that it was delivery only. On completing the assembly myself I became aware that the wrong size had been delivered to me which meant rearranging my existing furniture to accommodate this, all in all a most unsatisfactory stressful experience.
4 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Basildon
We are truly sorry to hear about the incredibly unsatisfactory and stressful experience you've had, from the initial assembly issues to the multiple delays and the final incorrect delivery. This is far from the service we aim to provide, and we sincerely apologize for the significant inconvenience and frustration this has caused. Your feedback is invaluable as we strive to improve our processes.
Amazing product ranges
Amazing product ranges , even better customer service . I had a problem with my order was promptly solved .
8 juillet 2026
Réponse de Bensons For Beds - Basildon
We're so pleased you enjoyed our product ranges and experienced such excellent customer service. It's wonderful to hear that any issue with your order was promptly resolved. Thank you for your kind feedback!
Réponse de Bensons For Beds - Basildon
We're so pleased you found our purchase process simple and our delivery team polite. Thank you for your positive feedback!
Team Bensons
Was left to bruise at our own leisure…
Was left to bruise at our own leisure which made a nice change
1 juillet 2026
Réponse de Bensons For Beds - Basildon
We're glad you enjoyed the relaxed atmosphere. We appreciate your feedback.
Team Bensons
Réponse de Bensons For Beds - Basildon
Thank you for your feedback!
Team Bensons
Fab service and excellent customer…
Fab service and excellent customer care, could not fault the company or the staff, from showroom to delivery
29 juin 2026
Réponse de Bensons For Beds - Basildon
We're so pleased you received excellent service and customer care from our team, from the showroom to delivery. Thank you for your kind feedback!
Team Bensons
Very good service from Benson fir Beds
We were greeted by Sheila who was very helpful and helped us work out exactly what we needed. We went back the next day and another lady who was alsovery helpful and outlined our order with ease.
12 juin 2026
Réponse de Bensons For Beds - Basildon
We're so pleased our team provided helpful assistance and made outlining your order an easy experience. Thank you for your kind words!
Team Bensons
Received my Bensons mattress today and…
Received my Bensons mattress today and was very pleased had my phone call and delivery was earlier which was great . They unwrapped mattress and placed on bed and they were extremely polite and courteous.I will definitely be going to Bensons again as I found them a very helpful and caring company
16 juin 2026
Avis spontané
Réponse de Bensons For Beds - Basildon
We're so pleased to hear you had a great experience with your mattress delivery! It's wonderful that our team was polite and courteous. Thank you for your kind feedback.
Team Bensons
The store has a wide variety of…
The store has a wide variety of mattresses, which can make choosing quite difficult. However, thanks to Robin, we were able to make a well-informed decision. He was patient, kind, and answered every question in great detail. It’s clear he has a very deep knowledge of mattresses.
I also had a few follow-up questions the next day and called requesting to speak with him. Although he was with another customer, he called me back as promised and was just as helpful over the phone. Overall, it was a very pleasant experience.
The delivery service was also excellent. Kay and James were courteous, professional, and helpful.
25 mai 2026
Avis spontané
Réponse de Bensons For Beds - Basildon
Thank you for sharing such a wonderful review! We're so pleased to hear that our team provided exceptional guidance and deep product knowledge, making your decision easier. It's fantastic that our delivery service also met your expectations with professionalism and helpfulness. We truly appreciate your kind words.
Team Bensons
Great experience very helpful staff
11 juin 2026
Réponse de Bensons For Beds - Basildon
We are so pleased our team was helpful. We appreciate your kind words!
Team Bensons
Réponse de Bensons For Beds - Basildon
We appreciate your kind words! We are delighted you had a great experience.
Team Bensons
Salesperson very knowledgeable
Salesperson very knowledgeable, did not rush me to make a decision .
Even had a nice chat.
They guys that delivered my matrices where very pleasant, careful and respectful .
11 juin 2026
Réponse de Bensons For Beds - Basildon
We're so pleased you had a great experience with our knowledgeable salesperson and our pleasant, careful, and respectful delivery team. Thank you for your kind words!
Team Bensons
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