Rachel at Basildon retail park was very helpful and knowledgeable. There is VERY POOR WIFI connection for customers, this is not the first time this has happened whilst visiting this store. Whilst th... Voir plus
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Établissement
Changer d'établissementUnit 1a Mayflower Retail Park, SS14 3AP Basildon, Essex, GB
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The sales person was very helpful. She listened to what we needed. We were able to ‘try’ various beds and her explanations and advice were most useful. There were lots of beds, mattresses and headboar... Voir plus
When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expe... Voir plus
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Helpful service in store. Allowed plenty of time to browse & decide without any pressure. Delivery was very good, arrived on time & we were kept informed on the day by text & then a call from the... Voir plus
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Basildon
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, Royaume-Uni
- 1268525908
4,9
Excellent
663 avis
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Réponse de Bensons For Beds - Basildon
We're happy to hear that your experience, from ordering to delivery, was problem-free. Thank you for your positive feedback.
Basildon Store
From the moment we entered the store we were made to feel welcome and free to browse on our own, but help was readily available if we needed it. No pressure sales just helpful and friendly service from Rachael. Would recommend this store.
12 janvier 2026
Réponse de Bensons For Beds - Basildon
We're delighted you felt welcome and able to browse freely, with help available when needed. It's great to hear you found our service helpful and friendly. We appreciate your recommendation!
We was very disappointed with the…
We was very disappointed with the delivery experience. The delivery driver was rude and very reluctant to take the new mattress upstairs. He did eventually take it up, but only after making it clear he didn’t want to and complaining about the stairs.
He also told us that we had ordered the wrong bed and implied that our house was unsuitable because the stairs were difficult.
We understand deliveries can be challenging, but the attitude and lack of willingness to help were unacceptable and really let down what should have been an exciting purchase.
6 février 2026
Réponse de Bensons For Beds - Basildon
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you had during your delivery. What should have been an exciting moment clearly became a stressful one, and that’s not the standard of service we expect for our customers.
I’m very concerned to hear that the delivery driver was rude, reluctant to take the mattress upstairs, and made comments suggesting you had ordered the wrong bed or that your home was unsuitable. We will be feeding this back.
If there is anything more we can do to put this right or support you further, please don’t hesitate to get in touch. We genuinely value your custom and want to make sure you feel looked after,
Megan at Customer Care
You get what you pay for.
Knowledgeable staff and quick delivery just 16 days from ordering to delivery, not cheap but quality all the way.
9 février 2026
Réponse de Bensons For Beds - Basildon
We're happy to hear that you found our staff knowledgeable and the delivery quick. We appreciate your recognition of the quality we provide. Thanks for your feedback!
My bed but…
I was looked after very well but disappointed the headboard was not in deal
9 février 2026
Réponse de Bensons For Beds - Basildon
We're glad you were looked after well. We acknowledge your disappointment regarding the headboard not being included in the deal. Thanks for the feedback.
Great customer service!
We had been looking for a bed for weeks and quite frankly ready to give up.
Then we visited the Benson's at Mayflower and was warmly greeted by Rachel. Her approach and manner was warm and yet professional. Her kind and honest approach helped us make the decision to purchase our bed and mattress there. We received our bed 3 weeks later and so far, so good!
13 janvier 2026
Réponse de Bensons For Beds - Basildon
We're happy to hear that you found the perfect bed after a long search! We appreciate your kind words regarding the assistance you received in our store. We're glad that you are happy with your purchase.
New mattress
Very helpful staff, great knowledge of the products, really pleasant but not pushy. Quick delivery by very experienced staff.
7 février 2026
Réponse de Bensons For Beds - Basildon
We appreciate your feedback! We're happy to hear our staff was helpful, knowledgeable, pleasant, and efficient. It's great to know you had a positive experience.
Our order/delivery
From going into store and choosing our bed to the delivery and set up at home,bensons for beds have been excellent,brilliant people,brilliant service,I wouldn’t go anywhere else now to get a bed,we love it thank you so much,well deserved 10/10 from us
5 février 2026
Réponse de Bensons For Beds - Basildon
We're happy to hear that you received excellent service from start to finish! It's wonderful to know our team provided brilliant service, and we appreciate your recommendation. Thank you for your positive feedback.
Very good service all round
From the advice we were give in the shop, to ordering and the actual delivery, everything was very good indeed - very professional and helpful
4 février 2026
Réponse de Bensons For Beds - Basildon
We appreciate your feedback! We're happy to hear that you found our advice, ordering process, and delivery to be very professional and helpful. Thanks for your support!
Purchase of a Double Bed
Very professional service from purchasing my Bed from the Mayflower branch to the delivery and installing my bed to go 😄
7 février 2026
Réponse de Bensons For Beds - Basildon
We're delighted to hear that you experienced professional service, from purchasing your bed at the branch to the delivery and installation. Thank you for your positive feedback!
Excellent service in store made our…
Excellent service in store made our choice of Bed easy
31 janvier 2026
Réponse de Bensons For Beds - Basildon
We appreciate your positive feedback! We're happy to hear that our excellent service in store made your bed selection process easy.
I just want to say a Massive thank you
I just want to say a Massive thank you. The man that I spoke to in the shop was very helpful, if I remember his name was Ronnie. He answered all the questions he was polite and very professional. My dad came with me and he uses a walking stick he told my dad that there is a lift for him to use if needed. Also the people that came and made the bed they was very nice and again very professional. I will be definitely be recommend bensons for beds to others.
Thank you all so much
From Rebecca
30 janvier 2026
Réponse de Bensons For Beds - Basildon
We appreciate your massive thank you! We're happy to hear that the shop assistant was helpful, polite, and professional, and that he offered assistance to your dad. It's also great to know our delivery team was nice and professional. Thank you for recommending us!
Arrived on day/time as promised
Arrived on day/time as promised. Very helpful assistance to unpack, piece together and install the two beds in rooms requested. All packaging taken away on completion.
30 janvier 2026
Réponse de Bensons For Beds - Basildon
We're happy to hear that the delivery and installation process met your expectations. It's great to know our team was helpful and efficient. Thank you for your positive feedback,
Megan at Customer Care
Réponse de Bensons For Beds - Basildon
We appreciate your kind words! We are so happy you enjoyed our service and found our prices great. Thank you for your support,
Megan at Customer Care
Thanks to Andy and James for an…
Thanks to Andy and James for an efficient delivery service today. We received prompt notification of the due arrival time and assembly was quick.
Keep up the good work.
29 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Basildon
We appreciate you sharing your feedback! We're happy to hear that you received prompt notifications and assembly was quick. It's great to know our delivery service met your expectations.
Thanks again for your support—it means a lot!
Megan at Customer Care
Love the bed and its easy assembly
Love the bed and its easy assembly, one issue with a bolt not fitting as it was pushing through the fabric, called the store and they told me how to report.
26 janvier 2026
Réponse de Bensons For Beds - Basildon
Thank you for the great feedback Mr Dawson— we’re so pleased to hear you love your new bed and found the assembly nice and easy! 😊
I’m sorry about the issue with the bolt pushing through the fabric, but I’m glad the store team were able to guide you on how to report it. If you need any further help at all, please just let us know — we’re always here to support you.
Megan at Customer Care
Great bed and great service
We bought a new ottoman bed and super king i-gel 5000 mattress (firm).
We are sleeping better already.
Lovely bed and mattress at a competitive price and we were well served by Helen at the Basildon branch.
Delivery was bang on schedule as well and the guys did well to wrestle the mattress up the stairs!
26 janvier 2026
Réponse de Bensons For Beds - Basildon
We're happy to hear that you are sleeping better with your new ottoman bed and mattress. We're so glad you were well served at our branch and that the delivery went smoothly. Thank you for your positive feedback,
Megan at Customer Care
The lady at your mayflower shop was…
The lady at your mayflower shop was great very informative and seemed to be always smiling
24 janvier 2026
Réponse de Bensons For Beds - Basildon
We appreciate you taking the time to share your experience. We are so glad to hear that our staff member was informative and always smiling!
Showroom staff very helpful
Showroom staff very helpful, explained the different types of mattresses to go with type of adjustable base we were looking for.
Delivered in 3 weeks from ordering and the fitters explained how the adjustments worked.
19 janvier 2026
Réponse de Bensons For Beds - Basildon
We're happy to hear that our showroom staff was helpful in explaining the mattress types for your adjustable base. We're also glad the delivery and explanation of adjustments met your expectations. Thank you for your positive feedback!
Happy
Delivery people were polite and very quick
Hardly made any noise when in the house, wasn’t till they were on the 2nd floor stairs and asked which room the mattress was going into did I wake up. Definitely recommend company. Quick and efficient from store to delivery.
19 janvier 2026
Réponse de Bensons For Beds - Basildon
We're happy to hear that our delivery team was polite and quick, and that they were so quiet during the delivery. We appreciate your recommendation and positive feedback regarding our efficient service.
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