It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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My husband and I went into the shop to test a few mattresses, having decided years ago we needed a new one. We were impressed with the knowledge of our assistant, Daria, who asked our preferred sleepi... Voir plus
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We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... Voir plus
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The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Bedford
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, Royaume-Uni
- 1234419486
4,8
Excellent
386 avis
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Great all round
Really easy to order and get delivery at a time that suits us and the delivery team were brilliant A good service all round
12 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Bought a bed in june,service brilliant
Bought a bed in june,service brilliant, so decided to use again
6 septembre 2026
Réponse de Bensons For Beds - Bedford
We're delighted to hear that your first experience with us was so brilliant that you chose to come back again! Knowing you received great service on both occasions means a lot, and we truly appreciate your continued trust in us.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Buying a new mattress after 20 years
My husband and I went into the shop to test a few mattresses, having decided years ago we needed a new one. We were impressed with the knowledge of our assistant, Daria, who asked our preferred sleeping positions and recommended options for us to try, as well as explaining the differences between different mattresses. She was also great at telling us any negatives so we had a full picture of what would suit us best. I would recommend the experience to anyone: we did not feel rushed and spent ages checking different mattresses. I also appreciated the way the shop manager explained our options for finance, and offered a number of different delivery dates so that we could identify one convenient to us.
5 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Bedford
Hello Joy,
Thank you for your fantastic review! 😊 We're delighted to hear that you and your husband had such a positive experience finding the right mattress. We're also glad you never felt rushed and had plenty of time to test different mattresses at your own pace. Thank you for your recommendation and for choosing us after all these years of considering a new mattress! We hope your new choice brings you many years of comfortable and restful sleep,
Megan | Customer Care Specialist💙
Excellent staff, service and delivery
Excellent overall service from the sales person in the shop through to communication for delivery to on the day delivery. Great range in shop and good value. Very happy.
1 septembre 2026
Avis spontané
The staff service was exceptional
The staff service was exceptionally good.Every details were explained clearly,was given a chance to explore all the stock available and finally able to choose the best for my family
26 août 2026
Réponse de Bensons For Beds - Bedford
Hi Constance,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you received exceptionally good service from our team. It's great to know that everything was explained clearly, that you were given the time and space to explore all the available options, and that our colleagues were able to help you find the best choice for your family.
Providing knowledgeable, supportive, and pressure-free service is exactly what we strive for, so it's fantastic to hear that your experience reflected this. Thank you for choosing us, and we hope you enjoy your new purchase for many years to come,
Megan | Customer Care Specialist⭐
Great job all round
The guys delivering did a great job. Very courteous and polite and installed our bed with very little fuss.
27 août 2026
Great customer service
We spent a lot of time in the store & more money than we bargained for due to great customer service from Marcus.
Very pleased we now have everything we need for our new home from one store.
27 août 2026
Avis spontané
Delivery team v helpful and friendly.
23 août 2026
Réponse de Bensons For Beds - Bedford
Hi Anne,
Thank you for your feedback! 😊 It sounds like our delivery team brought more than just your bed, they brought great service too! 🚚✨
We're delighted to hear they were helpful and friendly, helping to make delivery day a smooth and pleasant experience. Thank you for choosing Bensons, and we hope you're enjoying your new bed,
Megan | Customer Care Specialist🛏️
The bed is lovely and comfortable
The bed is lovely and comfortable. The process of purchasing was easy. However, I paid for assembly and the job was shabby. The base of the storage compartment was not secured properly. Disappointed at that.
6 juin 2026
Réponse de Bensons For Beds - Bedford
Thank you for your feedback! We're so pleased to hear you find your new bed lovely and comfortable, and that the purchasing process was easy. We're truly sorry to learn about the issue with the assembly of the storage compartment and that it wasn't secured properly. We understand your disappointment and will pass this valuable feedback on to our team.
Team Bensons
An over all great experience
An over all great experience. From Marcus in the store to the guys delivering. Kept informed through out. Marcus was extremely helpful explaining as we tried several mattresses.
Delivery drivers were amazing. Delivered early and were very tidy and informative.
16 août 2026
Réponse de Bensons For Beds - Bedford
Hi Diane,
Thank you for your fantastic feedback! 😊 It sounds like Marcus and our delivery team made sure your bed-buying journey was a dream from start to finish! 🛏️✨
We're delighted to hear that Marcus took the time to guide you through the different mattress options, explaining everything clearly while you tested them out to find the perfect fit. It's also great to know that our updates kept you informed every step of the way.
We'll be sure to pass your kind words on to Marcus and the delivery team. Thank you for choosing Bensons, and we hope you're now enjoying many nights of wonderful sleep,
Megan | Customer Care Specialist
My experience with Benson Beds
They come highly recommended especially the Bedford branch
From the onset they were very helpful. They listened to what we required and made excellent recommendations. Kept us updated about the delivery and that was smooth as well.
21 août 2026
Réponse de Bensons For Beds - Bedford
We're so pleased to hear that our team was very helpful from the start and listened to your requirements, making excellent recommendations. It's wonderful that you were kept updated and that your delivery was smooth.
Team Bensons
Helpful
Helpful, good price ,excellant product and delivery.
Marcus was super helpful in selecting the best bed and mattress for our needs
17 août 2026
Réponse de Bensons For Beds - Bedford
We're so pleased to hear you found our product and delivery excellent, and that you received a good price. It's wonderful that our team member was super helpful in selecting the best bed and mattress for your needs!
Team Bensons
Bensons are best
It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and was an immense help in choosing the right mattresses for us. We were going to check out other bedding stores but due to his friendly demeanour decided there and then to purchase two mattresses.
10 août 2026
Avis spontané
Réponse de Bensons For Beds - Bedford
We're so pleased to hear about your positive experience at our Bedford store! It's wonderful that our team member was so knowledgeable and helpful in assisting you with choosing the right mattresses. We're delighted you decided to purchase from us.
Team Bensons
Réponse de Bensons For Beds - Bedford
We are so pleased to hear that everything was explained clearly and that you found our team very helpful. We truly appreciate your kind words and positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Great customer service (although you…
Great customer service (although you may want to dial down on the number of emails and texts you send out as it's a bit much!). Salesperson in Bedford store was very helpful and listened to what we wanted. Very quick delivery. Will definitely shop here again.
20 juillet 2026
Réponse de Bensons For Beds - Bedford
We're so pleased to hear you experienced great customer service and that our salesperson in the Bedford store was very helpful. It's wonderful that your delivery was very quick, and we appreciate your feedback regarding the number of emails and texts. We're delighted you'll shop with us again!
Team Bensons
The young man Marcus
The young man Marcus, was really helpful, and very informed on all the products. Also very polite.
21 juillet 2026
Réponse de Bensons For Beds - Bedford
We're so pleased to hear that our team member was really helpful and very informed on all the products. It's wonderful that they were also very polite.
Thank you for your positive review - Lauryn at Customer Care
Every involved most helpful.
13 juillet 2026
Réponse de Bensons For Beds - Bedford
We are so pleased to hear that our team was helpful. Thank you for your positive feedback!
Pleasant assistant answered our…
Pleasant assistant answered our questions, very helpfull
6 juillet 2026
Réponse de Bensons For Beds - Bedford
We're so pleased our assistant was pleasant and very helpful in answering your questions. Thank you for your kind words!
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