It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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My husband and I went into the shop to test a few mattresses, having decided years ago we needed a new one. We were impressed with the knowledge of our assistant, Daria, who asked our preferred sleepi... Voir plus
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We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... Voir plus
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The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Bedford
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, Royaume-Uni
- 1234419486
4,8
Excellent
386 avis
Demande des avis aux clients
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I came in to research a new mattress
I came in to research a new mattress, not expecting to buy and intending to visit other stores. But I was impressed by the range and variety and initial electronic assessment. The salesperson was knowledgeable, helpful, patient, and personable so I felt comfortable in making a purchase decision there and then
19 avril 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
We're so happy to hear that our selection and service exceeded your expectations! We pride ourselves on offering a variety of options and providing expert advice to help you make the right decision. Thank you for choosing us for your new mattress!
Sleep well, Team Bensons💜
New bed & mattress
Maz was very friendly, knowledgeable & helpful in purchase taking the time to understand our requirements. Excellent customer service. Thank you.
11 avril 2025
Réponse de Bensons For Beds - Bedford
Thank you for your kind words! We strive to provide exceptional customer service and we're glad to know that Maz went above and beyond to meet your needs. We appreciate your business!
Réponse de Bensons For Beds - Bedford
Thank you so much for your recommendation! We're thrilled to hear that you had a great experience with us. Your support means everything to us. 🙌 #HappyCustomers #Recommendation
Unadvertised Pillow Policy
I bought two pillows for £59.98. I tried a sample of the pillow in store but when I tried one of the pillows I purchased it was nothing like the store pillow for comfort. I rang the store to request a refund/ exchange for the unused pillow but was told it was their policy not to allow returns on pillows. At no point during the sale was I made aware of this policy and I can find nothing online to that effect. Had I been told I would not have bought two pillows. I spoke to the store and customer services and put my complaint in writing, but no one would help or admit that they were wrong to impose a policy that the customer is not made aware of. A seller cannot enforce a policy that it does not make the customer aware of, as consumer protection laws require transparency and fairness in business practices. Bensons for Beds ignore this fact.
20 mars 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
Thank you for bringing this to our attention. We apologise for any inconvenience you have experienced with our store policy. We will review and revise our policies to ensure transparency for our customers in the future.
Team Bensons
Sales chap was really nice & helpful &…
Sales chap was really nice & helpful & stayed late finishing the paperwork
3 avril 2025
Réponse de Bensons For Beds - Bedford
We're happy to hear that the sales representative was helpful and accommodating during the paperwork process. Thank you for sharing your positive experience, Megan at Customer Care
Great service.
The lady serving us was very knowledgeable and professional.She was able to answer all our questions and was very helpful.
2 avril 2025
Réponse de Bensons For Beds - Bedford
We're happy to hear that the service you received was so helpful! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Réponse de Bensons For Beds - Bedford
Thank you for your amazing 5 star review Francis. We hope you love your new order! Take care, Megan at Customer Care
Excellent customer service and knowledge of product.
Daria who attended to me was very courteous, friendly, and knows her product. I ended up making a purchase. Still waiting to be advised of collection ie before 7 April 25.
25 mars 2025
Réponse de Bensons For Beds - Bedford
We appreciate your positive comments regarding the service you received and that you made a purchase. We will follow up regarding your collection notification. Thank you for your feedback, Megan at Customer Care
happy customer
The guy, (sorry cannot remember his name), who we dealt with was courteous and polite. he listened to our needs and advised us on the deal.
16 mars 2025
Réponse de Bensons For Beds - Bedford
We're happy to hear that our team member was courteous and polite! It's great they listened to your needs and advised you on the deal. Thank you for your amazing feedback, Megan at Customer Care
Good customer care
Really appreciate the customer service received at the store. Highly recommend
16 mars 2025
Réponse de Bensons For Beds - Bedford
We appreciate you recommending us and are so glad you were happy with the customer service you received in our store. Thanks for the feedback, Megan at Customer Care
Marcus from bensons for beds had…
Marcus from bensons for beds had assisted me and my family in purchasing our new beds. He was very patient, knowledgeable and friendly and I could not recommend his service enough!
11 mars 2025
Réponse de Bensons For Beds - Bedford
We appreciate you taking the time to share your experience. We are happy to hear that you and your family felt supported during your bed purchase. Thank you for choosing us!
Sleep well, Team Bensons💜
Réponse de Bensons For Beds - Bedford
Thanks a lot for your kind words and for sharing your 5-star review Rosie. Take care, Megan at Customer Care
We had a great experience at Bensons…
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and Darior for their excellent service, helping us with mattress choices and ensuring we were happy with our purchase. The store has a good range of products at reasonable prices. We're very pleased with the customer service and look forward to our delivery.
11 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
We're happy to hear that you had a great experience at our store in Bedford. It's wonderful to know that our team was helpful and gave you the time you needed. We appreciate your recognition of their excellent service and are glad you found a good range of products. Thank you, Megan at Customer Care
Almost bed of my home dealing with this…
Almost bed of my home dealing with this store.I am very Satisfied .
1 février 2025
Réponse de Bensons For Beds - Bedford
We are very happy to hear that you are satisfied with your experience in our store. Thank you for sharing your positive feedback with us, Megan at Customer Care
Mattress shopping made easy
Maz at your Bedford store was so helpful with a great attitude, it made our mattress shopping a pleasant experience.
24 janvier 2025
Réponse de Bensons For Beds - Bedford
We're happy to hear that your mattress shopping was pleasant. It's great to know that our team member's helpfulness and positive attitude made your experience a good one.
Take care,
Megan at Customer Care
Brilliant service from Maz
Brilliant service from Maz, professional, friendly and informative. Would definitely recommend this store
18 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Bedford
We appreciate you taking the time to share your positive experience! We're so glad to hear that our team member provided professional and helpful service. Take care,
Megan at Customer Care
Very helpful and informative staff
18 janvier 2025
Réponse de Bensons For Beds - Bedford
We appreciate your feedback! Our team is glad to provide helpful and informative assistance, ensuring a positive experience for our customers.
Take care,
Megan at Customer Care
My intention at Bensons was to window…
My intention at Bensons was to window shop but the excellent customer service, patience and expert advise from Maz not only changed my mind but in the end proved a good decision and deal to purchase bed and mattress. Overall experience has been one that I would recommend friends and family to Bensons for Beds. Not only I am happy with my purchase, equally liked the customer service, the set up of the store and the level of expertise of the staff.
17 janvier 2025
Réponse de Bensons For Beds - Bedford
We're delighted to hear about the excellent service you received. It's great to know that the advice and patience you experienced led to a satisfying purchase. We appreciate you recommending us to friends and family. Take care, Megan at Customer Care
Knowledgeable assistant
Knowledgeable assistant, time to browse and decide, all questions answered
13 janvier 2025
Réponse de Bensons For Beds - Bedford
We are so glad you felt supported by our knowledgeable assistant and had ample time to decide. We appreciate your positive feedback, Megan at Customer Care
The manager was great
The manager was very very helpful, we got everything we needed and booked in for a delivery.
4 janvier 2025
Réponse de Bensons For Beds - Bedford
We're happy to hear that the manager was helpful and that you found everything you needed! Thank you for booking a delivery with us.
Take care,
Megan at Customer Care
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