We had a really positive experience at Bensons for Beds. We were served by the manager, who was friendly, knowledgeable and genuinely helpful throughout. He took the time to explain the different opt... Voir plus
Établissement
Changer d'établissementUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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Lisez les avis des autres
Every part of the service was superb. Only came in to buy a new mattress, ended up getting a whole new bed. Great communication throughout
We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... Voir plus
L'entreprise a répondu
We can in looking for a specific bed and Kyle was able to adapt and create exactly what we needed and for a great price compared to some other retailers. Thanks so much for all of the help.
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Broadstairs
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, Royaume-Uni
- 1843860976
4,9
Excellent
709 avis
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Excellent service and the…
Excellent service and the representative who we dealt with was equally Excellent covered everything we wanted and more. Excellent in her communications .
8 mars 2026
Réponse de Bensons For Beds - Broadstairs
John,
We appreciate your positive feedback! We're happy to hear that you received excellent service and that our representative met your needs and communicated effectively.
Team Bensons
All around a good experience
The manager was very helpful and especially patient when choosing our new headboard. The delivery was on time and on the date we were given !
All round a good experience and we would be happy to use Benson's again.
6 mars 2026
Réponse de Bensons For Beds - Broadstairs
Marilyn Hobbs,
We're so glad to hear that the manager was helpful and patient while you chose your new headboard. It's great to know the delivery was on time. We appreciate your feedback and are happy you had a good experience!
Team Bensons
Maxine was fantastic explained…
Maxine was fantastic explained everything with no pressure to buy
Delivery was on time and efficient
6 mars 2026
Réponse de Bensons For Beds - Broadstairs
Andrewjohnmartinoutlook.com,
We appreciate you sharing your feedback. We're so happy to hear that everything was explained well without pressure and that your delivery was on time and efficient!
Team Bensons
Brilliant from start to finish
From the store visit with a very helpful staff member (Kyle) there was zero pressure and he didn’t over crowd us. He helped us choose the perfect mattress and bed. The delivery guys were great. So polite and helpful and they did a great job putting our bed together. Absolutely love my bed…. A little too much haha.
2 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thank you so much for your fantastic review! We’re delighted to hear that Kyle made your store visit so comfortable and helpful, with no pressure and plenty of support in choosing the perfect bed and mattress. It’s wonderful to know the delivery team were polite, helpful, and did a great job assembling everything. We’re thrilled you absolutely love your new bed — even a little too much!
Megan at Customer Care
Réponse de Bensons For Beds - Broadstairs
Kay Austin,
We're happy our delivery was on time, and our team was helpful and pleasant. Thank you for your feedback.
Team Bensons
Happy Customer 10/10 👍🏽😁
Benson's for beds is the only place I will be getting my mattresses and also bedframes for the future now! Love my new mattress igel firm matresss helps support your back because my back was in bits with my last bed (memory foam) so glad I listened to my body and got a new mattress im so happy 10/10 happy customer 👍🏽😁
25 février 2026
Avis spontané
Réponse de Bensons For Beds - Broadstairs
Hannah Galvin,
We're happy to hear that you love your new mattress and bedframe. It's great to know the firm mattress helps support your back. We appreciate your feedback and are so glad you're a happy customer!
Team Bensons
My experience with Benson for Beds has…
My experience with Benson for Beds has really been a good experience. I have had my mattress for a week now and am finding it really comfortable. I have received further emails from Bensons with aftercare advice which has been very helpful.
26 février 2026
Réponse de Bensons For Beds - Broadstairs
Kerri,
We're so glad to hear that you're finding your new mattress comfortable! It's great to know that the aftercare advice we provided has been helpful. Thank you for sharing your positive experience with us.
Team Bensons
Good service
26 février 2026
Réponse de Bensons For Beds - Broadstairs
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
From helpful salesman to the…
From helpful salesman to the information regarding delivery and was on time great service
26 février 2026
Réponse de Bensons For Beds - Broadstairs
Thank you for your feedback — from the helpful salesman to the clear delivery updates and punctual arrival, we’re really pleased to hear everything went smoothly. Great service is what we aim for!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Great service from Tyrell.
21 février 2026
Réponse de Bensons For Beds - Broadstairs
Thank you for the great feedback Andrew! We’re so pleased to hear you received excellent service from Tyrell.
Looking forward to seeing you again!
Megan at Customer Care
Replacement beds
Efficient and friendly service in the show room
Kept updated regarding delivery
Installation efficient and quick
20 février 2026
Réponse de Bensons For Beds - Broadstairs
Thank you for your lovely feedback! We’re delighted you enjoyed our friendly showroom service, the delivery updates, and the quick, efficient installation. We hope you enjoy your new purchase,
Megan at Customer Care
Very good experience
Very good experience, very helpful and friendly guy who helped me find the bed I was looking for, walked out extremely happy would recommend to anyone :)
22 février 2026
Avis spontané
Réponse de Bensons For Beds - Broadstairs
Thank you for your wonderful review Ben! 😊 We’re so pleased to hear you had such a good experience and that our colleague was helpful and friendly while helping you find the perfect bed. We’re delighted you left so happy, and we really appreciate the recommendation,
Megan at Customer Care
Good
All members of the team were very helpful but the delivery people had a lot to be desired.
I had to supply scissors to open packaging then I was asked for a screwdriver and they had know idea how to put the bed together took 2hrs
22 février 2026
Réponse de Bensons For Beds - Broadstairs
Thank you for taking the time to share your feedback Mrs Goodchild. We’re really pleased to hear that our team in-store were helpful, but we’re genuinely sorry that your delivery experience fell short of the standards we aim to provide. You should never have been expected to supply tools, and the assembly should have been completed efficiently and confidently. We truly appreciate you bringing this to our attention, and we will be following up with our delivery team to ensure this doesn’t happen again. Thank you for giving us the opportunity to improve,
Megan at Customer Care
Great from ordering to delivery.
17 février 2026
Réponse de Bensons For Beds - Broadstairs
Really appreciate your feedback Martin! Delighted the whole process—from order to delivery—was excellent.
Looking forward to welcoming you back,
Megan at Customer Care
The assistant Karen was extremely…
The assistant Karen was extremely helpful… top service
21 février 2026
Réponse de Bensons For Beds - Broadstairs
We're delighted that our staff was so helpful and that you received top service! We appreciate your positive feedback.
Stewart - Team Bensons
Great experience from Sales to Delivery
B4B in Westfield Cross, Broadstairs: very knowledgeable, polite and patient salesperson, Tyrrell, made out purchasing so easy. No heavy sell, just a friendly rapport. Delivery driver Mykell Simmonds and his colleague were also very friendly, polite and hugely strong. And punctual. Regular email update and live delivery information added greatly. We are very pleased with our bed & mattress purchase, and with B4B.
11 janvier 2026
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that our salesperson was knowledgeable, polite, and patient, making your purchase easy. It's great that the delivery team were friendly, strong, and punctual. We appreciate your positive feedback regarding the email updates and bed and mattress purchase. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service.
The service was great. The delivery men were polite and very respectful. As soon as they entered the house they took their shoes off, without being asked. A big thumbs up to them.
17 février 2026
Avis spontané
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that you received great service and that our delivery team was polite and respectful. We appreciate your positive feedback regarding their thoughtfulness.
Visited Bensons!
Visited Bensons!! Was a great experience from the sales assistant asking what we both were looking for-great communication skills, great knowledge of the matters we finally chose!! Kyle thank you for making the trip hasel free!!!
15 février 2026
Avis spontané
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that you had a great experience and that our sales assistant's communication skills and knowledge were helpful in your decision-making. We appreciate you mentioning how hassle-free the visit was! Thank you for your positive review – Lauryn at Customer Care 💜
Mark in the showroom went out of his…
Mark in the showroom went out of his way to help me select the right bed. He was professional, kind and extremely helpful. I was told what would happen throughout the order and delivery process. My bed arrived on time and in perfect condition. Thank you Benson beds. Especially Mark.
12 février 2026
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that you received excellent assistance in selecting your bed. It's great to know the order and delivery process was clearly communicated and that your bed arrived as expected. Thank you for your positive review – Lauryn at Customer Care 💜
Quality Bed
My salesperson was extremely helpful and not pushy at all, which made the whole experience very pleasant.
I ordered a divan bed with storage underneath and a piston hinge mechanism. I chose to build it myself, which really allowed me to see the excellent quality of the bed. I was very impressed with how well made it is.
The delivery team were also very helpful. They called ahead to let me know what time they would be arriving, which I really appreciated. When they arrived, they ensured the delivery went smoothly and even helped me get the bed upstairs to the room of my choice.
Overall, a great experience from start to finish.
8 février 2026
Réponse de Bensons For Beds - Broadstairs
We're happy to hear that our salesperson was helpful and not pushy. It's great to know you found the divan bed to be of excellent quality. We appreciate your feedback regarding the delivery team's helpfulness and smooth delivery.
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