The whole thing was very good the delivery was excellent very helpful respectful taking their shoes off when entering,tidying up and took all rubbish away. Nice guys Rias and Jacky. Very happy wou... Voir plus
Établissement
Changer d'établissementUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Tyrell was great . Professional , polite and welcoming. Gave me a fantastic deal so i bought 2 beds ! Nice bloke , great job. Cheers mate , looking forward to having my lovely new TV bed in my new hom... Voir plus
First class service from Tyrrell in the Westwood Cross branch. Warm attentive service that cut out a lot of time wasting. His analysis of our needs resulted in a shortlist that goes perfectly. Patient... Voir plus
L'entreprise a répondu
The manager & staff in the Broadstairs branch were excellent. Extremely helpful in sorting our problem. This was the 3rd set of mattresses that had failed. The most recent mattresses only lasted 18mon... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Broadstairs
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, Royaume-Uni
- 1843860976
4,9
Excellent
728 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
From ordering a bed we were supported…
From ordering a bed we were supported in making the right choice shown the option sutable. To a smooth delivery and installation i cannot fault benson and their customer service. Amazing experience. Also a big thank you to tyrell at broadstair he was so knowledgable throughout.
26 février 2026
Réponse de Bensons For Beds - Broadstairs
Thank you so much for your wonderful review! We’re delighted to hear you felt supported from choosing the right bed all the way through to delivery and installation. We’ll make sure Tyrell at our Broadstairs store hears your kind words—his knowledge truly makes a difference. Enjoy your new bed,
Megan | Customer Care Specialist 😊
Great service, purchase and value for money
Purchased very comfortable super king-size double mattress, stylish bed frame and divan base with draws. Service was excellent, very knowledgeable with humour and Karen made sure we got value for money. As we picked up the goods we needed assistance with moving/loading and on this aspect the store went over and above which was very much appreciated. Great service and purchase all round 👍
26 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thank you so much for the fantastic review Mr Bowles! 😊 We’re delighted to hear you love your new super king mattress, stylish frame, and divan base. Karen will be thrilled to know her knowledge, humour, and focus on value made your experience a great one. And we’re especially glad the team could go above and beyond to help with loading your items — always happy to lend a hand! Enjoy your new setup, and thanks again for the great feedback,
Megan | Customer Care Specialist✨
Réponse de Bensons For Beds - Broadstairs
Thank you! Lovely to hear Karen was so helpful — we really appreciate your feedback,
- Megan at Customer Care💜
Helpful staff and no rush to collect…
Helpful staff and no rush to collect after purchase
17 février 2026
Réponse de Bensons For Beds - Broadstairs
Thank you for giving us 5 stars Paul! We’re glad you found our team helpful — and it’s great to hear there was no rush when collecting your purchase. Really appreciate your feedback,
Megan at Customer Care💜
Very informative staff,helpful without…
Very informative staff,helpful without pestering.
24 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thanks for the great review! So glad our team could be super helpful without hovering — the perfect mix of info and no‑pestering! 😊
Wishing you endless nights of peaceful sleep,
Megan at Customer Care💜
Great customer service
Great customer service. Answered all questions very efficient in getting things sorted
24 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thanks for the great review! So glad our team had all the answers and got everything sorted quickly — that’s the service we love to deliver!
Looking forward to welcoming you back in the future,
Megan at Customer Care🌟
Great Company & People
Me and my friend purchased some beds and sofa beds recently from the Broadstairs location. The whole process was fantastic from start to finish! I believe the man we spoke to was called David...but he gave us a great quote, printed it out, amazing communication, delivery times, he really cared! So thank you again, it honestly made this such a smooth process, when you think of how stressful it can be to move house. Highly recommend on the people and the products, realkly comfy and well built :)
19 mars 2026
Avis spontané
Réponse de Bensons For Beds - Broadstairs
Thanks for the amazing review James! So glad David made everything smooth, stress‑free, and even a bit fun during a house move! Great to hear you’re loving the comfy, well‑built beds and sofa beds too. We really appreciate the recommendation,
Megan at Customer Care💜
Excellent
Excellent, genuinely good customer service from within the store to delivery. A great product. No sales pressure, caring service. Many thanks
22 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thank you so much for giving us 5 stars John! We’re delighted to hear you received excellent, genuine customer service from our in‑store team right through to delivery. It’s wonderful to know you’re happy with the product and felt no sales pressure—just caring, supportive service. Many thanks for sharing your experience,
Megan at Customer Care✨
A great first impression ...
Met by a very helpful assistant Kyle who showed us around the store, listening to our enquiries and not once did we feel pressured or harrased
We made our purchases, we were given the options avaliable for payment and added additional items that really made our visit very pleasant and uplifting
We have since gone online to purchase yet more products. This young man in your Westwood Cross store is an asset and great ambassador for the company
18 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thank you so much for your wonderful feedback! We’re delighted to hear Kyle gave you such helpful, attentive support and made your visit to the Westwood Cross store so relaxed and pressure‑free. It’s fantastic to know he listened to your needs, guided you through your options, and helped make your purchase experience pleasant and uplifting.
Thank you again for taking the time to share your experience with us- It means the world,
Megan at Customer Care
Great customer service
Great customer service. Kept me notified at all times. Smooth delivery.
16 mars 2026
Réponse de Bensons For Beds - Broadstairs
Love to hear it Lorna! 🚚✨ Smooth updates and smooth delivery — just how it should be! Thanks for sharing your great experience,
Megan at Customer Care
It was a very easy pleasure to visit…
It was a very easy pleasure to visit the shop,also staff was great all the questions answered
13 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thank you for the lovely feedback Roy! We’re so glad you enjoyed visiting the shop and found our staff helpful and ready with all the answers. It’s great to hear your experience was such a pleasure!
See you next time! Megan at Customer Care 😊
Great support from staff
Great support from staff. Listened to customers needs.
7 mars 2026
Avis spontané
Réponse de Bensons For Beds - Broadstairs
Great to hear our staff gave such supportive, attentive service and really listened to what you needed! 😊 Thanks for the lovely feedback,
Megan at Customer Care
Excellent service.
I have just purchased a new bed base, headboard and mattress from Bensons for beds. I was assisted by Kyle at the Westwood branch. He was very polite, courteous and helpful, he listened to me and helped me choose a mattress suitable for my bad back. All in all Kyle was excellent in customer service 👏 I will be in need of another mattress soon so will be returning. Thank you Bensons for beds and Kyle for all your help.
10 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thank you so much for your wonderful review! I’m delighted to hear that Kyle at our Westwood branch gave you such polite, courteous, and helpful service. It’s great to know he took the time to listen to your needs and helped you choose a mattress that would best support your back — that’s exactly the level of care we aim to provide.
Thanks for choosing us,
Megan at Customer Care
Just perfect
The crew were very helpful and made us feel valued so much so after purchasing a bed we went ahead and purchased a new mattress
6 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thank you for your lovely review! We’re so pleased to hear the crew were so helpful and made you feel valued. It’s wonderful that your positive experience led you to purchase both a bed and a new mattress. We really appreciate your support,
Megan at Customer Care
Réponse de Bensons For Beds - Broadstairs
Thank you for your lovely review! We’re delighted to hear that from the moment you entered the store, you felt so well looked after. We truly appreciate your kind words and are thrilled you had such a positive experience with us,
Megan at Customer Care
Friendly helpful staff
6 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thank you for your review — we really appreciate it! It’s great to hear that you found our staff friendly and helpful. If there’s anything else we can assist you with, please let us know,
Megan at Customer Care
Excellent service and the…
Excellent service and the representative who we dealt with was equally Excellent covered everything we wanted and more. Excellent in her communications .
8 mars 2026
Réponse de Bensons For Beds - Broadstairs
John,
We appreciate your positive feedback! We're happy to hear that you received excellent service and that our representative met your needs and communicated effectively.
Team Bensons
All around a good experience
The manager was very helpful and especially patient when choosing our new headboard. The delivery was on time and on the date we were given !
All round a good experience and we would be happy to use Benson's again.
6 mars 2026
Réponse de Bensons For Beds - Broadstairs
Marilyn Hobbs,
We're so glad to hear that the manager was helpful and patient while you chose your new headboard. It's great to know the delivery was on time. We appreciate your feedback and are happy you had a good experience!
Team Bensons
Maxine was fantastic explained…
Maxine was fantastic explained everything with no pressure to buy
Delivery was on time and efficient
6 mars 2026
Réponse de Bensons For Beds - Broadstairs
Andrewjohnmartinoutlook.com,
We appreciate you sharing your feedback. We're so happy to hear that everything was explained well without pressure and that your delivery was on time and efficient!
Team Bensons
Brilliant from start to finish
From the store visit with a very helpful staff member (Kyle) there was zero pressure and he didn’t over crowd us. He helped us choose the perfect mattress and bed. The delivery guys were great. So polite and helpful and they did a great job putting our bed together. Absolutely love my bed…. A little too much haha.
2 mars 2026
Réponse de Bensons For Beds - Broadstairs
Thank you so much for your fantastic review! We’re delighted to hear that Kyle made your store visit so comfortable and helpful, with no pressure and plenty of support in choosing the perfect bed and mattress. It’s wonderful to know the delivery team were polite, helpful, and did a great job assembling everything. We’re thrilled you absolutely love your new bed — even a little too much!
Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.