Rinsha was so amazingly patient and helpful in our search and purchase of a new mattress. With such an expensive item we came back a few times to be sure, and she was always so accommodating, offering... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB
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Lisez les avis des autres
Visited Bensons for beds - Cambridge Sunday 6th Sept 2026 and the experience was excellent. Plenty of beds to chose and many staff available to help. When shopping I like to be left alone so that I ca... Voir plus
L'entreprise a répondu
Hi we had a great experience with Benson beds The assistant at the shop was attentive and kind very willing to help to find the best item The arrival of my bed was also excellent with the drives... Voir plus
L'entreprise a répondu
My husband and I are in our eighties and haven't bought a bed in years. We didn't know how things have moved on and we found your Cambridge store so helpful and patient in their dealings with us. Kier... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Cambridge
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, Royaume-Uni
- 1223356994
4,8
Excellent
410 avis
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A good experience with plenty of time…
A good experience with plenty of time and a knowledgeable assistant
30 décembre 2025
Réponse de Bensons For Beds - Cambridge
Thank you for your feedback Stephen! We’re glad you had plenty of time to browse and that our assistant’s knowledge made the experience even better.
We hope to welcome you back soon!
Megan at Customer Care
Great experience
The employees were very welcoming and showed me the options of mattress and fillings that were available for my back support. Rinsha was very helpful and very knowledgeable of the beds and mattresses
29 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Cambridge
We’re thrilled to hear our team made you feel welcome and provided the right guidance for your back support needs. It’s wonderful to know Rinsha’s knowledge and helpfulness stood out. Thank you for your positive review – Lauryn at Customer Care 💜
I had a fantastic experience at Bensons…
I had a fantastic experience at Bensons for Beds, and I can’t recommend them highly enough. Kieran was absolutely excellent in helping me sort everything out. He was extremely patient, understanding, and genuinely helpful throughout the whole process, never making me feel rushed or uncomfortable.
The quality of beds at Bensons for Beds is truly above the rest - high-quality, well made, and worth the investment. Thanks to Kieran’s outstanding service and knowledge, I feel completely confident in my final choice. I would definitely choose Bensons for Beds again and highly recommend both the company and Kieran to anyone looking for great quality and exceptional customer service.
27 décembre 2025
Réponse de Bensons For Beds - Cambridge
We're happy to hear about your fantastic experience and that you felt supported throughout the process. It's great to know the quality of our beds met your expectations and you feel confident in your choice. Thank you for your positive review – Lauryn at Customer Care 💜
Everything great
Everything great, sales excellent , clear explanation and polite.
Delivery service excellent and on time.
27 décembre 2025
Réponse de Bensons For Beds - Cambridge
Thank you for your feedback! We’re delighted to hear our sales team provided clear explanations and polite service, and that delivery was on time and excellent. Thank you for your positive review – Lauryn at Customer Care 💜
Great staff and very helpful
16 décembre 2025
Réponse de Bensons For Beds - Cambridge
We appreciate you highlighting our helpful staff! We're so glad that you had a positive experience with our team.
Excellent service from a very…
Excellent service from a very knowledgeable salesperson
29 novembre 2025
Réponse de Bensons For Beds - Cambridge
We appreciate you sharing that you received excellent service from our knowledgeable salesperson. We are so glad you had a positive experience!
The staff were very professional and…
The staff were very professional and helpful in giving us advice and showing us all the different types of mattress in the store and we tried out a vast amount of different makes of firm and medium to firm mattresses. We ordered the chosen mattress and it was delivered in good time by very helpful delivery team. However the mattress we brought is a lot firmer than the mattress we tried in the store and the wife and I are not sleeping very well. We do understand the time sleep trial period of 7 to 40 days in getting the mattress to settle in and adjust to our body. We are in the early stages of using this mattress and we are both under the same agreement that we may need to seek an alternative less firmer mattress in the coming weeks.
29 novembre 2025
Réponse de Bensons For Beds - Cambridge
We appreciate your feedback and are glad the team provided helpful advice and efficient delivery. We acknowledge the mattress firmness differs from what you experienced in-store, impacting your sleep. We hope it adjusts during the trial. If needed, we are here to assist you in finding a more suitable option.
I was disappointed to find out the…
I was disappointed to find out the mattress i ordered kept getting back ordered because the factory didn't have it in stock, when the online system said it would be ready by a certain date. I had to wait nearly two months and had to pay an extra 1000 pounds to get another mattress since the one i originally wanted kept delaying.
13 novembre 2025
Réponse de Bensons For Beds - Cambridge
Hello, I am so sorry to hear of the issues you've had with your goods. Please can you email us at enquiries@bensonsforbeds.co.ukso we can look into this further for you. - Team Bensons
Réponse de Bensons For Beds - Cambridge
We’re so pleased Henry provided attentive and helpful service. Your feedback means a lot to us,
Megan at Customer Care!
Service and the manager was very good
10 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Cambridge
Thank you for your kind words! We’re thrilled to hear the service and our manager made a great impression. Your feedback means a lot to us,
Megan at Customer Care!
Very helpful staff.
The staff in the Cambridge branch were very helpful. They explained everything very clearly. I'm looking forward to my mattress arriving
17 novembre 2025
Réponse de Bensons For Beds - Cambridge
We're happy to hear that the staff in our Cambridge branch were very helpful and explained everything clearly. We appreciate your feedback and hope you enjoy your mattress,
Megan at Customer Care
The staff were very helpful and…
The staff were very helpful and professional in speaking to us over our new mattress requirement.
17 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Cambridge
We appreciate you taking the time to share your experience. We're so glad to hear that our staff was helpful and professional with your mattress needs.
We're always here if you need anything else,
Megan at Customer Care
Bed hasn't arrived yet
Bed hasn't arrived yet so cant leave an full review until it has. Henry in the cambridge store was very helpful.
29 octobre 2025
Réponse de Bensons For Beds - Cambridge
Thank you so much for your feedback—we’re thrilled to hear Henry at our Cambridge store was helpful! We can see your order has now been delivered, and we’d love to know if you’re enjoying it as much as we hoped you would.
Wishing you many peaceful nights of sleep!
Best regards,
Megan
Customer Care Specialist
We recently purchased a bed from…Cambridge Bensons
We recently purchased a bed from Cambridge and were genuinely impressed with the level of customer service we received from Henry throughout the process. He was friendly , knowledgeable and attentive without being pushy. Henry took time to understand what we were looking for and guided us through different options. The ordering process was smooth and delivery arranged. Great experience.
17 octobre 2025
Réponse de Bensons For Beds - Cambridge
We're genuinely happy to hear about the great customer service you received during your bed purchase. It's wonderful that our team member was friendly, knowledgeable, and attentive. We appreciate your positive feedback regarding the smooth ordering process and delivery arrangement.
Come back and visit us anytime,
Megan at Customer Care😁
Réponse de Bensons For Beds - Cambridge
Thank you for your feedback! We're glad to hear you were happy with the service and your double bed and pillow.
Best wishes
Megan – Customer Care
I was looking for a new mattress
I was looking for a new mattress, which could relieve my back pain. I received excellent advice in the shop and perfect assistance in the following days by phone and website.
I also received a good offer, competitive compared to other quotes.
3 octobre 2025
Réponse de Bensons For Beds - Cambridge
Back pain relief and great service? Sounds like a win-win! Glad we could help you find the perfect mattress and keep you comfy all around. Sweet dreams and happy backs ahead! Megan at Customer Care💪😊
Réponse de Bensons For Beds - Cambridge
Thank you for your 4 star review Mr Brixey. We will address your concerns with store.
We hope you love your new order,
Megan at Customer Care🛏️
Good looking bed
Saw bed in showroom and then ordered online. Very easy and bed came flat packed, good instructions and ok to assemble. Very comfortable bed and granddaughter really likes.
9 juillet 2025
Réponse de Bensons For Beds - Cambridge
Thank you for your feedback! We’re glad the online ordering and assembly were easy, and that you and your granddaughter love the comfortable bed.
Best Wishes,
Megan
Bensons for Beds Customer Care
Excellent service from a very…
Excellent service from a very knowledgeable manager. Courteous and friendly. Made it a pleasure to shop.
4 octobre 2025
Réponse de Bensons For Beds - Cambridge
Thank you for your feedback! We're delighted to hear you had a positive experience with our knowledgeable and friendly manager. We're committed to providing excellent customer service and are glad we met your expectations.
Take care,
Megan at Customer Care
Better buy somewhere else
Service was ok-ish, we found what we wanted, but if the person who is taking the order is not listening and you end up with assuming you booked a service to then recognise it hasn't been booked and you get charged additionally, that's really bad. Furthermore, not getting explained a bill and what the different abbreviations mean is not only customer unfriendly, but also simply unacceptable.
Had to come back twice and still end up with self-assembly.
Next time I will choose a different company, sorry BfB, that was pathetic.
27 septembre 2025
Réponse de Bensons For Beds - Cambridge
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you faced with your order, the service booking, and the bill explanation. We'll address this internally to improve our service and communication.
Thank you,
Lauryn at Customer Care
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