Staff very helpful and knowledgeable about products. Delivery good, products placed in room of my choice. Slight problem with ottoman double bed (came with 4 glides and 4 castors- instead of 8 of one... Voir plus
L'entreprise a répondu
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The two guys that delivered my bed were great, respectful, polite cheerful, even took there shoes off without asking, said it would be no problem to take it upstairs even though its a bit of a tight s... Voir plus
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... Voir plus
L'entreprise a répondu
Ryan was extremely helpful and even stayed beyond closing time to assist us in finding the right bed base and headboard which we needed to source quickly. Thank you so much.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Carlisle
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, Royaume-Uni
- 1228402463
4,9
Excellent
315 avis
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Review
Reece was helpful & Knowledgeable in store.
It took a lot of phone calls to contact someone to make a change to my order - however once I was able to speak to the store manager he was superb & rapidly dealt with my requests.
25 novembre 2025
Réponse de Bensons For Beds - Carlisle
Thank you for sharing your experience. We’re pleased to hear that Reece was helpful and knowledgeable in-store. We apologise for the difficulty in reaching us by phone, but we’re glad the store manager was able to resolve your request quickly and efficiently. Your feedback helps us improve our service.
Thank you for your positive review 💜 – Lauryn at Customer Care
A service well delivered.
We made four visits to the store in total before deciding on our purchases and, throughout, the staff member who dealt with us, as well as the other staff, were very helpful and informative. This made for a satisfying and reassuring experience which we appreciated.
17 novembre 2025
Réponse de Bensons For Beds - Carlisle
We're happy to hear that our team's helpfulness and knowledge made your shopping experience satisfying and reassuring. We appreciate you taking the time to share your positive experience with us.
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care
Assistant very helpful and thorough.
18 novembre 2025
Réponse de Bensons For Beds - Carlisle
We are happy to hear that our assistant was helpful and thorough for you. We appreciate your positive feedback,
Megan at Customer Care
The lady with dark long hair
The lady with dark long hair, could not of been more patient, helpful and friendly. Her customer service is top notch, she was honest, professional and approachable - your company is all the better for having her located in the Carlisle branch.
7 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Carlisle
We're delighted to hear about the exceptional service you received at our Carlisle branch. It's wonderful to know that our team member was patient, helpful, and friendly. We appreciate your positive feedback on her honesty, professionalism, and approachability.
Your satisfaction means the world to us,
Megan at Customer Care
Lisa was a fab at helping us choose our…
Lisa was a fab at helping us choose our bed
12 novembre 2025
Réponse de Bensons For Beds - Carlisle
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Excellent service
Excellent service!
Very straightforward delivery with loads of communication!
4 novembre 2025
Réponse de Bensons For Beds - Carlisle
Thank you for your feedback Helen! We’re delighted to hear that you experienced excellent service and that the delivery process was straightforward with clear communication throughout. Your comments mean a lot to us and help us keep delivering a smooth experience for our customers.
Thank you for your positive review – Lauryn at Customer Care 💜
The help to get the mattress I needed…
The help to get the mattress I needed and helpful Pleasant staff
4 novembre 2025
Réponse de Bensons For Beds - Carlisle
We’re delighted our team could help you find the mattress you needed and provide such pleasant, helpful service. Making the process easy and enjoyable is always our goal!
Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Carlisle
We appreciate you sharing! We are so glad you found our staff friendly, knowledgeable, and not pushy during your visit with us.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Bensons Review
Excellent customer service on the day. Our assistant was very informative and had an excellent knowledge of the products.
Thoroughly recommend Bensons.
5 octobre 2025
Réponse de Bensons For Beds - Carlisle
We appreciate you sharing your experience! We're happy to hear that our assistant was informative and knowledgeable. Thank you for recommending us, Megan at Customer Care
Bensons 100% the best
I bought a Sealy double mattress a couple of monthsd ago from Ryan at the Carlisle store.He was very helpful and the Sealy Mattras was top quality so I had no hesitation in buying two single Sealy Mattresses in the recent sale, again Ryan was very helpful. Bensons asfter sales service is also very good. I would always make Bensons my first port of call when needing new bedding. They are competitively priced and a customer focused company.
23 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Carlisle
We're happy to hear that you found our team member helpful and the mattress to be of top quality. We appreciate you choosing us for your bedding needs and for acknowledging our customer focus. Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
Very helpful and not pushy left you to…
Very helpful and not pushy left you to make your own mind up
18 septembre 2025
Réponse de Bensons For Beds - Carlisle
We're happy to hear that you felt supported and respected during your visit. Thank you for sharing your positive experience with us.
Thank you,
Lauryn at Customer Care.
There was a great choice of beds and…
There was a great choice of beds and lovely Lisa was very helpful.
11 septembre 2025
Réponse de Bensons For Beds - Carlisle
Thank you for the positive review! We pride ourselves on providing a wide selection of top-quality beds and exceptional customer service. It was our pleasure to have Lisa assist you during your visit. We appreciate your business and look forward to seeing you again.
The assistant listened
The assistant listened to our wishes and then showed us choices within those parameters.
3 septembre 2025
Réponse de Bensons For Beds - Carlisle
We're happy to hear that our assistant was attentive to your needs and presented suitable options. Thank you for sharing your positive experience with us!
Take care,
Megan at Customer Care
Excellent service
Karl was brilliant and made purchasing a bed easy. He had great knowledge and was very patient, especially as I changed my mind a number of times. Show room had a great selection.
28 août 2025
Réponse de Bensons For Beds - Carlisle
We're happy to hear that your bed purchase was made easy by our team. We appreciate your feedback regarding their knowledge, patience, and our showroom selection.
Take care, Megan at Customer Care
Réponse de Bensons For Beds - Carlisle
We're glad you found our salesman so knowledgeable and helpful. Thank you for your positive feedback, Megan at Customer Care
Lisa was very helpful with her…
Lisa was very helpful with her knowledge and gave us time to look around on our own.Didnt feel under pressure to buy as we had all the info we needed.
22 août 2025
Réponse de Bensons For Beds - Carlisle
We're happy to hear that the information provided was helpful and that you felt comfortable during your visit. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Took time to give us all the…
Took time to give us all the information we needed to make a choice
19 août 2025
Réponse de Bensons For Beds - Carlisle
We appreciate you taking the time to share your feedback. We're glad to hear that our team provided you with helpful information. Thank you Mr Kerr, Megan at Customer Care
I was very well served and shown all…
I was very well served and shown all the mattresses and beds that interested me. Now I look forward to the bed and mattress being delivered in ealy September
18 août 2025
Réponse de Bensons For Beds - Carlisle
We're glad you were well-served and appreciate you taking the time to share your experience. We look forward to delivering your new bed and mattress in early September! Thank you for choosing us, Megan at Customer Care
Friendly and very helpful staff
Friendly and very helpful staff.
Good selection of thick mattresses, pocket sprung and foam.
a couple of 23 cm.
14 août 2025
Réponse de Bensons For Beds - Carlisle
We're happy to hear that our staff was helpful and friendly! We appreciate you mentioning our good selection of mattresses. Thanks for your feedback, Megan at Customer Care
Amazing service
Lisa was fantastic from the moment we entered the store. We felt in very safe hands. Great range of choices.
29 juillet 2025
Réponse de Bensons For Beds - Carlisle
Thank you for your kind words, we're thrilled to hear that Lisa provided you with exceptional service and that you had a great experience in our store. We strive to provide a wide variety of options and a safe environment for our customers. We hope to see you again soon, Megan at Customer Care
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