We were impressed with Benson for Beds from the moment we walked into the shop. The store manager, Dave was so knowledgeable and helpful and we didn’t take long to find what we were looking for. The c... Voir plus
Établissement
Changer d'établissementUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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Lisez les avis des autres
The two members of staff who delivered our bed telephoned on the day to confirm the time of delivery. They were very respectful of our property and both removed their shoes at the front door. Would r... Voir plus
L'entreprise a répondu
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... Voir plus
L'entreprise a répondu
From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Chester
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Royaume-Uni
- 1244665818
4,8
Excellent
693 avis
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Christine was great
Christine was great, she showed us several different options in our price range & saved us money where she could, lovely experience but it was Christine that made us come back after seeing other options elsewhere, we felt looked after.
6 avril 2026
Réponse de Bensons For Beds - Chester
Thank you for such a lovely review! 😊
Christine will be so pleased to hear this. We’re delighted you felt looked after, found great options within your budget, and that she made the difference in bringing you back. That’s exactly the experience we love to give—thanks for choosing us! 🛏️✨
Lovely sales experience, thanks Rose :)
Lovely sales experience from Rose, all the information we asked for without bombarding us with marketing nonsense.
26 avril 2026
Réponse de Bensons For Beds - Chester
Thank you so much for the lovely feedback! We’re delighted to hear Rose provided all the information you needed in such a relaxed, no‑pressure way. We really appreciate you taking the time to share your experience
Sales assistant helpful but not too…
Sales assistant helpful but not too pushy. The mattress I ordered arrived within time slot allocated. Delivery drivers kind and helpful.
25 avril 2026
Réponse de Bensons For Beds - Chester
Thank you for the lovely feedback! We’re glad our sales assistant struck the right balance and that your mattress arrived on time. Great to hear our delivery drivers were kind and helpful too — we really appreciate you taking the time to share this.
Réponse de Bensons For Beds - Chester
Thanks so much for the feedback—great to hear our manager provided excellent support 🙌
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
I specially asked if the bed frame…
Matresses are great. However, the bedframe are not so great. I specially asked if the bed frame smelly, shop helper said no. When I got them, it is not just smelly, but very bad smells.
22 avril 2026
Avis spontané
Réponse de Bensons For Beds - Chester
We appreciate your feedback. We're sorry the bed frame's smell was unexpected and unpleasant after our assurance. We'll review this with our team to prevent this issue in the future.
Team Bensons
Réponse de Bensons For Beds - Chester
Much appreciated! Great service in store and on delivery is exactly what we aim for ⭐
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
Chester store - mattress shopping
We visited Chester store to buy a new mattress. From the moment we entered, Dave was amazing - listened to our concerns, challenges and gave us advice. He didn’t overload us and left us to discuss options when we needed too. We did get a mattress and found the whole experience to be great from start to finish, thanks Dave.
20 avril 2026
Réponse de Bensons For Beds - Chester
Thank you for the lovely review! We’re delighted to hear Dave at our Chester store took such great care of you—listening, offering thoughtful advice, and giving you space to decide. We’re so pleased you found the right mattress,
Megan | Customer Care Specialist😊
Would Reccomend
Helpful showroom staff. Delivery service was excellent keeping me updated in delivery time as promised. Would highly reccomend
17 avril 2026
Réponse de Bensons For Beds - Chester
Thank you for the great feedback! We’re glad our showroom team and delivery service made everything run smoothly — much appreciated,
Megan | Customer Care Specialist😊
Brilliant service from Stephen
Stephen from the Chester store was really helpful in helping us find the right mattress for us. He took us through lots of different options and was very knowledgeable on all the products. Stephen also kept us informed when there was a better deal available to us and ensured we were looked after from start to finish.
29 mars 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for the fantastic review! We’re delighted Stephen in our Chester store looked after you so well — we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist😊
Great customer service
Great customer service. Clear and helpful. Introduced himself then gave us time to look around which was great as usually at other bed stores they jump on you. Bed frame and mattress are lovely.
19 avril 2026
Réponse de Bensons For Beds - Chester
Lovely feedback — clear, helpful service and time to browse is exactly what we aim for ⭐
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Pleasant and knowledgeable employee…
Pleasant and knowledgeable employee called Christine.
14 avril 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for your feedback! 😊 We’re delighted to hear Christine provided pleasant and knowledgeable service — we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist💜
The staff are very kind and helpful
The staff are very kind and helpful. Dave served us and he was lovely.
13 avril 2026
Avis spontané
Réponse de Bensons For Beds - Chester
Thank you for your lovely feedback! We’re so pleased to hear Dave looked after you so well — kind, helpful service makes all the difference.
Thank you for your positive review - Lauryn at Customer Care 💜
Thank you Benson's!
From start to finish - entering the showroom to mattress delivery, we had excellent service. Christine in the showroom was fantastic, knowledgeable, very helpful without being pushy.
The tracking service was perfect. We knew exactly what was happening & when. Our two young delivery men, sorry we didn't get your names, were brilliant. We'd chosen a heavy mattress so getting it up the stairs was no mean feat. They managed it professionally & without complaint, despite it's weight. They took away the old mattress to be recycled. Our new mattress is perfect, exactly what we wanted. Thank you Benson's!
18 mars 2026
Réponse de Bensons For Beds - Chester
Thank you so much for your wonderful review! We’re thrilled to hear you received excellent service from start to finish. We’re delighted your new mattress is exactly what you wanted — enjoy many comfy nights ahead.
Thank you for your positive review - Lauryn at Customer Care 💜
Christine was very helpful throughout…
Christine was very helpful throughout my visit and guided me through better options within my budget. Excellent customer service
14 avril 2026
Réponse de Bensons For Beds - Chester
Thank you for your lovely feedback! We’re so pleased to hear Christine was able to guide you through the best options within your budget and provide such excellent customer service — we’ll be sure to pass on your kind words.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent attention and price
16 avril 2026
Réponse de Bensons For Beds - Chester
Thank you for your feedback! 😊 We’re delighted to hear you received excellent attention and a great price.
Hope to see you again in the future,
Megan | Customer Care Specialist
Great quality and peace of mind
So much better than going through a small drop-shipping firm. The Alexis Ottoman is excellent quality and a really good price. I was a little afraid it might be a bit squeaky or flimsy at that price, but it's fine. Just have to make sure all the bolts are tightened properly, and just give them a little tighten whenever you move the bed.
5 mars 2026
Réponse de Bensons For Beds - Chester
Thank you for the great review! 😊 We’re delighted to hear you’re impressed with the quality and value of the Alexis Ottoman and that it exceeded your expectations. Great tip on keeping the bolts tightened — enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
No pushy salespersons left to try on…
No pushy salespersons left to try on our own very helpful manager Dave left very satisfied with tempura mattress easy sorting paperwork out no problems we spent a very enjoyable Sunday afternoon choosing our new mattress and a new bed too which is lovley delivery men very helpful too came in time allocated no problems super staff well trained and very helpful a big thank you to all the staff
12 avril 2026
Réponse de Bensons For Beds - Chester
Thank you so much for your wonderful feedback! We’re delighted you enjoyed a relaxed, no‑pressure experience and that Dave and the team were so helpful and well trained. It’s great to hear you found the perfect Tempur mattress and new bed, had no issues with the paperwork, and even enjoyed spending your Sunday afternoon with us! We’re also pleased the delivery team were punctual and helpful. A big thank you from all of us — your kind words really mean a lot,
Megan | Customer Care Specialist🌟
The sales was good
The sales was good. We were in and out in 15 minutes. We knew exactly what we wanted. Most of all wife is happy.
15 avril 2026
Réponse de Bensons For Beds - Chester
We're happy to hear that the sales experience was efficient and satisfactory. We appreciate your feedback and are glad your wife is happy with the purchase!
Team Bensons
From choosing the bed in your showroom…
From choosing the bed in your showroom to delivery at our house excellent service. Christine in your showroom was very helpful and extremely pleasant and knowledgeable about your products. I would not hesitate to recommend Bensons for beds.
11 avril 2026
Réponse de Bensons For Beds - Chester
We're happy to hear you received excellent service from choosing your bed in our showroom to its delivery! It's great to know our showroom consultant was so helpful. Thank you for your recommendation!
Team Bensons
Ordering easy
Ordering easy, and not pressured, allowed time to think, delivered on time, and kept informed of delivery progress, so why not 5star? Because unfortunately one of the delivery men very heavy smoker, and residual stale cigarette smell lingered in our bedroom for some time after.
8 avril 2026
Réponse de Bensons For Beds - Chester
We appreciate your order and are glad the process was easy. We're sorry to hear about the delivery experience and the lingering smell. We'll address this issue to ensure a better experience going forward. Thank you for your feedback.
Team Bensons
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