We were impressed with Benson for Beds from the moment we walked into the shop. The store manager, Dave was so knowledgeable and helpful and we didn’t take long to find what we were looking for. The c... Voir plus
Établissement
Changer d'établissementUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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Lisez les avis des autres
The two members of staff who delivered our bed telephoned on the day to confirm the time of delivery. They were very respectful of our property and both removed their shoes at the front door. Would r... Voir plus
L'entreprise a répondu
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... Voir plus
L'entreprise a répondu
Staff (Dave the store manager) polite and looked after us well. Knowledgable. Good layout in store. To be slightly critical: Obviously the price creeps up with add ons. Add on costs need to be... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Chester
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Royaume-Uni
- 1244665818
4,8
Excellent
693 avis
Demande des avis aux clients
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Réponse de Bensons For Beds - Chester
Thank you for your feedback! We’re delighted the team assembled your bed so quickly and efficiently. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Chester
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
Very effective manager Dave
Very effective manager Dave. Took trouble to remember names and made customer relationship matter.
6 décembre 2025
Réponse de Bensons For Beds - Chester
Thank you for sharing your feedback! We’re delighted to hear that Dave went above and beyond to make your experience personal and memorable. Remembering names and building genuine relationships is exactly the kind of service we strive for. 💜 Thank you for your positive review – Lauryn at Customer Care
Excellent service as usual
6 décembre 2025
Réponse de Bensons For Beds - Chester
We appreciate your continued support and are glad our service met your expectations again!
– Thank you, Jess- Team Bensons
Excellent service
Excellent, not received product yet but service in store was great.
29 novembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that you enjoyed our in-store service. We appreciate your positive feedback and hope you receive your product soon!
– Thank you, Jess- Team Bensons
Tim at Chester store was so helpful
Tim at Chester store was so helpful, down to earth and welcoming. No pushy sales, he’s very genuine and knowledgeable. Would definitely recommend him to anyone looking for a bed!
30 novembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful and knowledgeable. We appreciate you recommending us!
– Thank you, Jess- Team Bensons
Very polite and informative staff
Very polite and informative staff. They walk you through all steps and thoroughly assist you on selecting the right bed/mattress for you.
3 décembre 2025
Réponse de Bensons For Beds - Chester
We appreciate your kind words regarding our staff's politeness and knowledge. We're pleased they thoroughly assisted you in selecting the right bed and mattress.
From the minute we walked through the…
From the minute we walked through the door we were given great advice that enabled us to make the right decision.
29 novembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that the advice we provided helped you make the right decision. Thank you for sharing your positive experience with us!
Excellent product range in store and…
Excellent product range in store and excellent staff. Lots of sound advice without pressure.
25 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Chester
We're happy to hear that you enjoyed our product range and found our staff helpful. We appreciate your positive feedback on their sound advice!
Very helpful staff
29 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Chester
We're glad you received helpful assistance in choosing your items. Thank you for sharing your positive experience!
Excellent service
Excellent service , more importantly delivered within the time slot stated. Time slot was two hours , which is so much better than all day
28 novembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that you received excellent service and your delivery arrived within the promised time. We appreciate you taking the time to leave us feedback.
Anthea @ Customer Care
Confidence in want you choose
When we first arrived we weee given space to look around at our leisure. Once we had a few options David was very helpful and understanding of our needs and when we returned to place the order Steve checked every detail and made sure we were happy with our choice.
22 novembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that you felt comfortable browsing and that our team supported your needs. We appreciate you mentioning the attention to detail during your order. Thank you for your feedback.
Team Bensons
Love a latex mattress
Lola listened to what we wanted and recommended mattresses that she thought we would like. She was knowledgeable and gave us time to decide. Looking forward to getting our new mattress - thank you Lola!
23 novembre 2025
Réponse de Bensons For Beds - Chester
We’re so happy to hear Lola listened carefully and recommended the perfect options for you! Her knowledge and patience truly make the experience stress-free, and we’re excited for you to enjoy your new mattress soon. 💜
Thank you for your positive review – Lauryn at Customer Care
Unbelievably poor service
Unbelievably poor customer service. Automated email to say bed frame delayed by 18 days- not even a call from the store. Elderly guest coming to stay and nothing to sleep on. Bensons then cancelled the mattress delivery without even asking me. Had to contact the store 3 times to get a response. They promised to call back but didn’t. Customer services offered nothing, not even a reduced price as a goodwill gesture. Only able to offer a blow up mattress (!) if the order is cancelled the day before promised delivery date. Waste of time calling them. Appalling. The sales team is super friendly when it’s time to buy and get your money off you but useless if there is a problem. Communication about the rescheduled delivery also poor. First and last time I use Bensons.
25 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Chester
We regret to hear about the poor service you experienced, especially given your elderly guest's visit. We apologise for the delayed bed frame, the cancelled mattress delivery, and the lack of communication. For further support, we have requested further information from you via Trustpilot. Please also use our live chat feature if you wish to contact us directly: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Great service
18 novembre 2025
Réponse de Bensons For Beds - Chester
What a lovely review Timothy! Your feedback means a lot to us — thank you for choosing us!
Megan at Customer Care
The best quality mattress
The only way to get a good mattress is to go to the shop and try it yourself, great store, recommend!
19 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Chester
Nothing beats the in-store experience! We’re thrilled you enjoyed visiting and found the perfect mattress. Your recommendation means the world to us. 💜 Thank you for your positive review – Lauryn at Customer Care
Very helpful sales assistant called…
Very helpful sales assistant called Tim. Quick service too
16 novembre 2025
Réponse de Bensons For Beds - Chester
We’re so glad Tim could make your experience quick and hassle-free! Helpful and knowledgeable is what we strive for every time. 💜 Thank you for your positive review Jill – Lauryn at Customer Care
Great service
Great service, wanted same mattress as before but longer available but explained what we have and was shown the one that matched ours.
20 novembre 2025
Réponse de Bensons For Beds - Chester
We’re so happy our team could help you find the perfect match when your original mattress wasn’t available! It’s great to hear the explanation and guidance made the process easy for you.
Thank you for your positive review – Lauryn at Customer Care 💜
Fantastic customer service!
Christine was fantastic right from the moment we stepped in the door.
She was very knowledgeable, patient and kind. We both warmed to her instantly.
There was a really good selection of mattresses to choose from too!
10 novembre 2025
Réponse de Bensons For Beds - Chester
We're happy to hear that you had a fantastic experience from the moment you arrived. We appreciate your positive feedback regarding the selection and the team member's knowledge, patience, and kindness. Thank you,
Megan at Customer Care
Barry and Dave showed exceptional…
Barry and Dave showed exceptional customer service and knowledge when it came to purchasing our new Tempur mattress.
Bought my first new bed from the store 8 years prior and happy to say that I'm pleased to return as a repeat customer.
Hassle free experience, highly recommend.
Thank you Barry and Dave :)
15 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Chester
We're delighted to hear about the exceptional service you received during your Tempur mattress purchase! We appreciate your continued support and are so glad you had another hassle-free experience with us.
We truly appreciate your feedback.
Megan at Customer Care
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