We popped in for some advice on a new bed for back pain and were greeted by Darrel who was amazing. Super knowledgeable and friendly. On returning the next day to purchase a bed he remembered us and w... Voir plus
Établissement
Changer d'établissementUnit 2a Markham Retail Park, Markham Road, S40 1SU Chesterfield, Derbyshire, GB
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I called at Bensons in Chesterfield and saw the manager there. He was more than helpful and was clearly very aware of the type of bed which would suit me best. The bed was delivered on time and tbhe... Voir plus
L'entreprise a répondu
I went to the chesterfield store and the customer service was amazing. Darell who had made our experience even better he made sure we was happy with everything giving us the best deals! We was really... Voir plus
L'entreprise a répondu
The website is a nightmare it doesn't allow you to amend orders in your basket and have to delete. I totally disagree that if your having a bed or product assembled then you shouldn’t have to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Chesterfield196
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2a Markham Retail Park, Markham Road, S40 1SU, Chesterfield, Derbyshire, Royaume-Uni
- 1246556207
4,8
Excellent
439 avis
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Darrell deserves ⭐️⭐️⭐️⭐️⭐️
We popped in for some advice on a new bed for back pain and were greeted by Darrel who was amazing. Super knowledgeable and friendly. On returning the next day to purchase a bed he remembered us and was just as fantastic! Looking forward to our new bed being delivered soon thank you :)
30 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very good friendly service
24 octobre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your kind words! We're thrilled to hear you enjoyed our friendly service. Our team works hard to create a welcoming atmosphere, and your feedback means a lot to us. We look forward to serving you again soon!
I called at Bensons in Chesterfield …
I called at Bensons in Chesterfield and saw the manager there. He was more than helpful and was clearly very aware of the type of bed which would suit me best.
The bed was delivered on time and tbhe old one taken away, as arranged. Very pleasant and helpful delivery men. Would recommend Bensons in Chesterfield without reservation.
23 octobre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your fantastic review! We're thrilled to hear that our manager provided you with great service and that your delivery went smoothly. Your recommendation means a lot to us. We look forward to serving you again at Bensons in Chesterfield!
The sales assistant was excellent
The sales assistant was excellent , very helpful and very knowledgeable
20 octobre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your wonderful feedback! We're thrilled to hear that our team member provided such helpful and knowledgeable assistance during your visit. We pride ourselves on delivering excellent service and look forward to welcoming you back soon!
Team Bensons
Réponse de Bensons For Beds - Chesterfield196
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our service and love your new bed. Your satisfaction is our top priority, and we look forward to serving you again soon!
Excellant friendly customer service
Excellant friendly customer service. Made choosing a bed to suit our needs so easy. A great enjoyable experience.
15 octobre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your wonderful feedback! We're thrilled to hear that our team made your bed selection easy and enjoyable. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again!
Great service and advice given highly…
Great service and advice given highly recommended
3 octobre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your kind words! We're thrilled to hear you had a great experience with our service and advice. Your recommendation means a lot to us. We look forward to serving you again soon!
The website is a nightmare it doesn't…
The website is a nightmare it doesn't allow you to amend orders in your basket and have to delete.
I totally disagree that if your having a bed or product assembled then you shouldn’t have to pay for delivery. Dreams you don’t it is included in the price.
The share to store didnt work even though website says share to store, i did that not heard from them and when I called they didn’t have a clue. Darrell at chesterfield was very good and explained it all.
That said I have had one bed before and it is good quality just a shame the extras boost up the price.
12 octobre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for sharing your feedback with us Fiona. We are truly sorry to hear about the difficulties you experienced with our website functionality, basket updates, and the store transfer process. We also appreciate your comments regarding our delivery and assembly pricing structure.
Your comments are very important to us, and we are using them to help improve our online services and customer experience,
Thank you,
Megan | Customer Care Specialist
Delivered the goods!
Easy to find what I needed on website. Easy to place my order.
Delivery expensive.
Great delivery, informative of when my item would be delivered. Received a phonecall informing me when they will arrive. Very polite and helpful delivery guys.
9 octobre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your feedback! We're thrilled to hear you found our website easy to navigate and that your delivery experience was positive. We appreciate your understanding regarding delivery costs and are glad our team provided excellent service. We look forward to serving you again,
Megan | Customer Care Specialist
Excellent from deciding which bed to…
Excellent from deciding which bed to buy, getting good advice, delivery men keeping me updated and taking the bed through to the room where we asked. Couldn't ask for better service.
5 octobre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience from start to finish. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. Enjoy your new bed!
Sean at Chesterfield is great!
Your sales man Sean at Chesterfield. Was incredibly patient with us and very understanding. At no point did we feel rushed or forced into making a decision. He is a great guy!
28 septembre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your kind words! We're thrilled to hear that Sean provided you with such a positive experience. Our team strives to make every customer feel comfortable and valued. We appreciate your feedback and hope to see you again soon!
I went to the chesterfield store and…
I went to the chesterfield store and the customer service was amazing. Darell who had made our experience even better he made sure we was happy with everything giving us the best deals! We was really happy with Darell at chesterfield bensons for beds thank you so much Darell for making our experience beautiful and exciting.
30 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Chesterfield196
Thank you for your wonderful review! We're thrilled to hear that Darell provided you with exceptional service and made your experience enjoyable. We appreciate your kind words and hope to see you again soon at our Chesterfield store!
very helpful
very helpful , had good knowledge of product , and worked out good delivery date for me.
28 septembre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your wonderful feedback! We're thrilled to hear that our team was able to assist you with product knowledge and delivery. Your satisfaction is our priority, and we look forward to serving you again soon!
Réponse de Bensons For Beds - Chesterfield196
We're so pleased to hear that everything went perfectly for you! Thank you for sharing your positive experience with us.
Team Bensons
the shop was very good and helpfull but…
the shop was very good and helpfull but then the first delivery team wouldn't put the mattress up the stairs they claimed it would damage it ,they were adament it wasent going up there ,they offered me the option to sign a waver for damage but said it would void any warrenty.
they told me to go back to the shop and complain.
the manager was very helpfull and said he would get it booked in for a re delivery and not to worry about it as he would ensure they got it in.
the second delivery team came 4 days later and had no problem at all it went strait up .
they were shocked when i told them about the first team.
i remember the first team telling me it was there last drop of the day !
we were very dissapointed and had make the bed up again .
21 septembre 2026
Réponse de Bensons For Beds - Chesterfield196
Hello Ken,
Thank you for taking the time to share your experience. We are very sorry for the disappointment and inconvenience caused by your initial delivery. We appreciate your kind comments about our store team and manager, who were pleased to assist in arranging a redelivery.
We are sorry that the first delivery crew were unwilling to take the mattress upstairs and that this resulted in additional disruption for you. It is encouraging to hear that the second delivery team had no issues completing the delivery successfully.
Please be assured that your feedback has been noted and will be passed on to the relevant department for review.
Thank you again for bringing this to our attention, and we apologise for the inconvenience caused,
Megan | Customer Care Specialist
The lady who helped us was very nice…
The lady who helped us was very nice and helpful
17 septembre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your wonderful review! We are so pleased to hear that our team member was very nice and helpful during your visit. We truly appreciate your kind words!
Team Bensons
Helpful advice and not pushy at all.
14 septembre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your kind words! We're thrilled to hear that you found our advice helpful and appreciated our approach. Our goal is to support our customers without any pressure. We look forward to serving you again soon!
The staff in the shop was very helpful…
The staff in the shop was very helpful in helping my mum and myself choose the right mattress for ourselves that would accommodate our budget.
4 septembre 2026
Réponse de Bensons For Beds - Chesterfield196
We're so pleased to hear that our team provided such helpful assistance in selecting the ideal mattresses for you and your mum, especially while keeping your budget in mind. We truly appreciate your positive feedback!
Team Bensons
Friendly and informative
Friendly and helpful staff who clearly has a great deal of experience and knowledge without being pushy,
3 septembre 2026
Réponse de Bensons For Beds - Chesterfield196
Thank you for your kind words! We're thrilled to hear that you found our staff friendly and knowledgeable. Our team is dedicated to providing a great experience without being pushy. We appreciate your support and look forward to serving you again soon!
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