Bensons For Beds - Colchester365 Avis 

Great service . Patienf friendly knowledgeable.

Lee made it all very easy, there are so many choices available but Lee was very patient, friendly and so knowledgable

I received amazing service from Max, super grateful xx

Everyone was amazing and left us with no questions at all.

From start to finish Scott at the Colchester store was very helpful in helping me choose my new mattress .l

I live in an apartment, didn’t know how many pieces would be delivered until 1 hour before delivery, staff very helpful and no problem, 3 pieces only and bed easy to assemble, you get what you pay for, excellent bed

Purchased a superking sized bed with mattress and headboard in June, to be delivered on 7th July, about a week or 2 before delivery I got an email saying there will be a delay, and the date is pushed back to 29th July, these things happen, I work evenings so often I return home late, between 2-3 am, so waking up for early deliveries is not an easy task, on the 29th delivery was set between 930 -1130 so I went to the house after work stayed ov3r night to get this delivery, for some reason I couldn't hear them turn up at 10 and the delivery failed, I noticed this around 1030, which is still within my 2 hour slot, so I called Benson's Beds up to see if they can come back, this was all well within my timeslot, but apparently the drivers says they cannot and delivery has to be rescheduled, disappointing and wasted effort, but i have to accept, because I didn't hear them come. A week goes past and delivery was set for today between 730-930. Yesterday afternoon I received a call from Benson's warehouse saying do some reason my base is separated from the headboard and mattress, and only the latter 2 can be delivered to me today... And my alternative option is have all 3 items delivered on 28th Aug! I couldn't believe it,it's almost as if they are telling me my bed is the only one in the country and its been lost,I am not accepting this and told them to deliver the headboard and mattress first, hopefully it will trigger some sense of urgency to get the remaining (main) part of the bed delivered, so I calles them up and spoke to somebody in customer service WhatsApp called Thomas, asking him when I will get the rest of it, he is basically saying there's nothing they can do and there's no solution or timescale of how anything is going to be done and all I can do is wait for their call and arrange delivery again... This is beyond frustrating ...I Spent £1800 on a bed and it can't even be delivered properly, how can the aftercare be so bad, and how can they not present some idea of solution when they have known the problem for days already. This is ridiculous

Made welcome as soon as I walked in by Lee sales staff.
Discussed what I needed and when I needed it by, Lee was very polite and was able to assist me in the best price bed and mattress.

Sales assistant Chelsie was very knowledgeable about the products and was a great help to me in making a selection of the type of bed & mattress I required.

Great customer salesperson ,good knowledge and professionalism

We bought bed frame and mattress from Benson in Colchester. The lady called Lee was professional and very helpful. Thank you for your great service.

Welcoming to customers and the staff gives you the privacy you need to reach your own decision and have deep knowledge of after sales services

I had a really positive experience thanks to assistant Max. He was patient with my 95 year old father; knowledgeable, courteous and polite. Very excited about forthcoming delivery. Many thanks

We found what we were looking for and everything went smoothly from the beginning to the end.
Lee was very helpful 👏🏻

Informative friendly service

Great service from the Bensons representative who knew his product.

A good selection of beds at reasonable prices, A very pleasant assistant dealing with our requirements made the interaction excellent, A sale ensued quickly and satisfactory,

Very good customer service and advice.
Talked through delivery options as although ordered carpet needs to be fitted first. Delivery date was made in accordance with my requirements.

We purchased an iGel 3500i Plushtop mattress from Bensons for Beds in March 2024, expecting high quality and long-lasting comfort. Unfortunately, within a short period the mattress developed visible sagging and uneven support, leaving us waking up with aches and pains.

Concerned that we’d paid a lot for what was clearly not fit for purpose, we went back to Bensons asking for help — we didn’t want to end up with another sagging mattress or be left out of pocket. They arranged for a technician to come and assess it.

During his visit, the technician openly told us the mattress was in poor condition and that he personally wouldn’t sleep on it. He made us feel confident the claim would be upheld and that Bensons would replace it. However, his written report completely contradicted everything he said in person, blaming the problem solely on us for not rotating the mattress “as per guidelines.”

For context, this mattress is extremely heavy — even changing the sheets is difficult, let alone rotating it regularly. More importantly, the sagging and side collapse were clear faults that wouldn’t have been prevented by turning it.

We followed up by formally disputing their decision under the Consumer Rights Act 2015, stating we’d escalate the matter to the Furniture & Home Improvement Ombudsman if it wasn’t resolved. Bensons simply stopped responding.

We’re left extremely disappointed, out of pocket, and stuck with a faulty mattress. Given the high cost, poor quality, and complete lack of customer support, we cannot recommend Bensons for Beds.

I’ve already given a review