We are extremely pleased with our purchase from start to finish. The service in the shop was excellent and Paul could not have been more professional and helpful. Nothing was too much trouble. The... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU Colchester, Essex, GB
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Benson kept us informed throughout the process. They delivered within the time frame given and the delivery men were polite and very helpful.
Bensons for beds from the time we chose and ordered the bed in the shop to getting it delivered and assembled where a great service they where friendly and helpful and made getting a new bed relaxing... Voir plus
Max was very helpful, informative and pleasant. He advised us on many mattresses and helped us choose the right one for us.
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Colchester365
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU, Colchester, Essex, Royaume-Uni
- 1206761896
4,8
Excellent
512 avis
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Max was brilliant
Max was brilliant, took time to listen to what we were interested in, advised us with no pressure. AA++ service
1 novembre 2026
Max was very helpful
Max was very helpful, informative and pleasant. He advised us on many mattresses and helped us choose the right one for us.
30 octobre 2026
Bensons for beds from the time we chose…
Bensons for beds from the time we chose and ordered the bed in the shop to getting it delivered and assembled where a great service they where friendly and helpful and made getting a new bed relaxing and stress free.
28 octobre 2026
Avis spontané
Benson kept us informed throughout the…
Benson kept us informed throughout the process. They delivered within the time frame given and the delivery men were polite and very helpful.
30 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
We are extremely pleased
We are extremely pleased with our purchase from start to finish. The service in the shop was excellent and Paul could not have been more professional and helpful. Nothing was too much trouble.
The delivery team, Andrew and Jank arrived on time, were friendly and helpful,and took great care when delivering the bed bases and headboards which we are very pleased with.
We would happily recommend Bensons for Beds to anyone.
23 octobre 2026
Réponse de Bensons For Beds - Colchester365
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our team, especially Paul. Your satisfaction is our priority, and we appreciate your recommendation. Enjoy your new bed bases and headboards! Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
Mr.Scott was really great and helpful…
Mr.Scott was really great and helpful to me and my wife.He was sound and knowledgeable amount the distinctions in the bed frames and foams.
Mat/Max was equally great over the phone to and we were able to purchase our dream bed. Thanks guys.
21 octobre 2026
Réponse de Bensons For Beds - Colchester365
Thank you for your wonderful review! We're thrilled to hear that Mr. Scott and Max provided you and your wife with such great service. It's fantastic that you found your dream bed with us. We appreciate your support and look forward to helping you again in the future! Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
Good service
Had a good range of competively priced mattresses
Knowledge and service was excellent.
23 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Colchester365
Thank you for your wonderful review! We're thrilled to hear you found our mattress selection and pricing to your liking. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. We look forward to serving you again! Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
Bed delivery and removal
Regular updates on delivery were welcome. The delivery team were excellent and all items were as expected.
20 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Colchester365
Thank you for your fantastic feedback! We're thrilled to hear that our delivery updates and team met your expectations. Your satisfaction is our priority, and we look forward to serving you again soon! Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
Not the cheapest around but Great…
Not the cheapest around but Great customer service
15 octobre 2026
Réponse de Bensons For Beds - Colchester365
Thank you for your feedback! We believe that great customer service is worth the investment. We're thrilled to hear you had a positive experience with us. Your support means a lot, and we look forward to serving you again!
Excellent service
Delivery on time. Bed was assembled in superfast time. Two men involved were polite, friendly and very efficient
17 octobre 2026
Réponse de Bensons For Beds - Colchester365
Thank you for your wonderful review! We're thrilled to hear that your delivery was on time and that our team provided efficient and friendly service. We appreciate your feedback and look forward to serving you again in the future!
Smooth ,efficient,friendly and helpful…
Smooth ,efficient,friendly and helpful throughout
9 octobre 2026
Réponse de Bensons For Beds - Colchester365
Thank you for your wonderful review! We're thrilled to hear that you found our service smooth, efficient, and friendly. Our team works hard to provide the best experience possible, and your feedback motivates us to keep it up. We look forward to serving you again! We look forward to serving you again! Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
Salesman listened and gave quality…
Salesman listened and gave quality responses to our needs!
5 octobre 2026
Réponse de Bensons For Beds - Colchester365
Thank you for your wonderful feedback! We're thrilled to hear that our salesman was attentive and provided quality responses. We strive to meet our customers' needs, and your satisfaction means a lot to us. We look forward to serving you again! Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
Réponse de Bensons For Beds - Colchester365
Thank you so much for your kind words! We’re thrilled to hear that Lee provided you with excellent service! We’re incredibly proud to have her on our team. Can’t wait to serve you again soon! 😊👍 Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
The best service
From entering Bensons For Beds shop I found the assistant very helpful and not pushy. After purchasing my mattress I was kept up to date by text messages following the progress of making it and delivering it. It was delivered by 2 friendly men who gave me good advice too, The mattress is very comfortable. Bensons For Beds gave excellent service.
21 septembre 2026
Réponse de Bensons For Beds - Colchester365
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience at our store. Our team takes pride in providing helpful and informative service without being pushy. We are also happy to hear that you are enjoying your new mattress and that our delivery team provided great assistance. Thank you for choosing Bensons for Beds, we hope to see you again. Sweet dreams! 😊🛏️ #BensonsForBeds #ExcellentService #HappyCustomers Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
They don't honour their guarantee
They don't honour their guarantee. I bought 2 mattresses and they told me they were suitable for an adjustable bed, but both have gone lumpy and have deep crevices. They told me I had to measure the depths of the indentation by putting a ruler across the mattress and measure the depth.
What difference is it how deep the indentation? It is lumpy and uncomfortable and they would not accept that.
21 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Colchester365
We are truly sorry to hear about your disappointing experience with the mattresses and the issues you've encountered with their suitability for an adjustable bed. We understand your frustration regarding the guarantee process and the discomfort you're experiencing. We appreciate you bringing this to our attention.
Team Bensons
Everything as expected
17 septembre 2026
Réponse de Bensons For Beds - Colchester365
Thank you for taking the time to leave us a review. We are thrilled to hear that your experience with us met your expectations. We pride ourselves on consistently delivering great service. We appreciate your support! Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
Was served by Paul today at the…
Was served by Paul today at the Colchester branch. He was friendly and approachable and he was very helpful and knowledgeable about the mattresses which were on sale there. We bought a mattress and We certainly would go back again.
4 septembre 2026
Réponse de Bensons For Beds - Colchester365
Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
Great experience
Max was excellent in store (Colcheter) at helping us find the right bed for us. He spent time explaining different options and was great and listening to our needs. Amazing customer service.
Delivery itself was good, on time and the installation of the bed took less time than we were expecting. Thank you Bensons.
1 août 2026
Réponse de Bensons For Beds - Colchester365
We're delighted to hear that Max at our Colchester store provided such excellent service! It's wonderful to know he took the time to understand your needs, explain the different options available, and help you find the perfect bed. We're also pleased that your delivery arrived on time and that the installation was completed quickly and efficiently. Thank you for your kind feedback and for choosing Bensons!
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Max in the Colchester store was great
Max in the Colchester store was great. He greeted us as soon as we walked in the shop asked us relevant questions which then led to us buying the mattress we did on the day. He then went out of his way to ensure that the delivery of the mattress matched the day we get our new bed frame. .
26 août 2026
Réponse de Bensons For Beds - Colchester365
Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
All good until I found out that if we…
All good until I found out that if we had waited a few days we could have saved over £ 600, I did ask the saleman Scott if the price quote was the best.
The mattress is fine, delivery was ontime.
22 août 2026
Réponse de Bensons For Beds - Colchester365
Hello Mr Lowe,
Thank you for your feedback. We're pleased to hear you're happy with the mattress and that your delivery arrived on time.
We're sorry to learn of your disappointment regarding the pricing. We understand how frustrating it can be to see a lower price shortly after making a purchase, especially after asking whether the quoted price was the best available. We will ensure your comments are passed as feedback.
Thank you for taking the time to share your experience,
Megan | Customer Care Specialist
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