Was able to reschedule our delivery date after our completion date moved. Delivery came within the specified time window, and called us when they were 30 mins out. Carried it upstairs to our bedroom... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Colindale Retail Park, Edgware Rd, NW9 6TH Colindale, London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Every experience we had right from the point of sale to delivery of the bed has been wonderful. We are a repeat customer. Staff in the Colindale store were great in helping us choose the bed and mattr... Voir plus
L'entreprise a répondu
We visited the Colindale store looking for a king size ottoman bed. On arrival at the store we were met by several sales staff who were very friendly and helpful. We finally sat down with the store m... Voir plus
L'entreprise a répondu
We went to Bensons for Bed to get an idea on the price range for divan bed (no intention to buy) but ended up ordering an ottoman bed for a price that was priced at a very good offer! The sales assist... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Colindale684
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Colindale Retail Park, Edgware Rd, NW9 6TH, Colindale, London, Royaume-Uni
- 2082009910
4,8
Excellent
220 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have used Bensons for Beds over the past 5 years
I have used Bensons for Beds over the past 5 years and recommended tgem to family members. Staff in Hendon Branch extremely helpful. I was always kept up-to-date regarding deliveries.
30 mai 2026
Réponse de Bensons For Beds - Colindale684
We're so pleased to hear of your continued loyalty and positive experiences over the past five years! It's wonderful that our team was so helpful. Thank you for your kind words!
Team Bensons
The layout of the store being light &…
The layout of the store being light & clean was my first opinion that i wanted to go in. They should continue in the same way in the future. I would have no reason NOT to recommend them to my friends & family in the future.
29 mai 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
We're so glad you enjoyed our store's clean and bright layout! We appreciate your kind words and recommendation. We'll continue to maintain our high standards.
Team Bensons
Excellent service
Excellent service, from purchase to delivery. Andy and James to the delivery people were first class! Very happy and would highly recommend Bensons to anyone looking for a bed or other bedding furniture.
21 mai 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
We're so happy to hear about the excellent service you received from purchase to delivery! It's wonderful that you would highly recommend us. Thank you for your kind words.
Team Bensons
Réponse de Bensons For Beds - Colindale684
Thank you for your review
Team Bensons - Jess
Excellent Service from Store to Delivery
We recently visited the Benson for Beds store in Colindale and were served by David, who was extremely helpful and knowledgeable throughout. Nothing was too much trouble and he took the time to explain the differences between the various beds and mattresses without any pressure to buy. We were given plenty of time to look around and make our decision, which was very refreshing.
The delivery team were also excellent. They arrived on time, called ahead before the delivery slot, and were very courteous and careful when bringing the bed into the property.
We are extremely happy with the service from start to finish and would highly recommend Benson for Beds.
15 mai 2026
Réponse de Bensons For Beds - Colindale684
We're so pleased to hear about your excellent experience with us! It's wonderful that our team provided such helpful and knowledgeable service without any pressure. We're also glad the delivery was smooth and professional. Thank you for your kind recommendation!
Team Bensons - Jess
The assistants are very helpful
The assistants are very helpful, knowledgeable and honest.
We found the mattresses we wanted with the expert help of Mo and his teammates.
1 mai 2026
Réponse de Bensons For Beds - Colindale684
We appreciate your positive feedback. We're so glad to hear that our assistants were helpful, knowledgeable, and honest, and that you found the mattresses you wanted!
Team Bensons
Réponse de Bensons For Beds - Colindale684
We're so glad to hear our staff's professionalism stood out to you! Thank you for taking the time to share.
Team Bensons
Réponse de Bensons For Beds - Colindale684
Thank you for your review.
Team Bensons
From the minute I entered the shop till…
From the minute I entered the shop till I got my bed and mattress I had no problem and felt the company runs a smooth and efficient system
Delivery men were polite and helpful
26 avril 2026
Réponse de Bensons For Beds - Colindale684
Thank you for your lovely review! 😊 We’re so pleased everything ran smoothly from your first visit right through to delivery. Great to hear our delivery team were polite and helpful too. Enjoy your new bed and mattress — sweet dreams! 🛏️✨
Highly recommend. 5 stars!
Excellent salesperson who was honest and did his best to help us get the best deal possible.
Delivery was smooth, they came almost exacty the time they said they would and the assembly of the TV bed was quick and clean. They were polite, friendly and very thoughtful.
20 avril 2026
Réponse de Bensons For Beds - Colindale684
Thank you for your fantastic feedback! We’re delighted to hear our salesperson provided honest advice and helped you secure the best possible deal. It’s also great to know the delivery and assembly of your TV bed were smooth, efficient, and respectful. Enjoy your new bed,
We’re so glad you had a great experience,
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Colindale684
Thanks for the review! We really appreciate it,
Megan | Customer Care Specialist💜
From the sales right through to…
From the sales right through to delivery. The DIY assembly has been straightforward on all items.
Despite not purchasing from them for over a decade the quality and service remains just as good. Highly recommended.
5 avril 2026
Réponse de Bensons For Beds - Colindale684
Thank you for your fantastic review! 😊 We’re really pleased to hear that everything—from sales through to delivery—went smoothly, and that the DIY assembly was straightforward. It’s especially lovely to know that even after a decade, our quality and service have lived up to your expectations. Thank you for your recommendation- This means the world to us,
Megan | Customer Care Specialist🛏️✨
Réponse de Bensons For Beds - Colindale684
Lovely to hear, thank you for choosing us,
Megan | Customer Care Specialist
All good and Mo was excellent
2 avril 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
Thank you! 😊 We’re really pleased to hear everything was good and that Mo was excellent. We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist⭐
I went to enquire about beds for my…
I went to enquire about beds for my children especially my autistic son and I explained to the staff and one staff by name of salah in Colindale branch was very helpful and explained all my queries then I ended up buying all 3 beds, I feel it’s very important for staff to know there products and approach customers before customers approach them.
1 avril 2026
Réponse de Bensons For Beds - Colindale684
Thank you so much for sharing your experience 😊 We’re really pleased to hear how supportive and knowledgeable Salah was at our Colindale branch. Understanding your children’s needs—especially for your autistic son—and taking the time to answer all your questions is so important, and it’s wonderful to know this led you to feel confident in purchasing all three beds. We truly appreciate your feedback and will be sure to pass your kind words on to Salah and the team,
Megan | Customer Care Specialist🛏️
The sales person worked very hard hard…
The sales person worked very hard hard to provide my requirements with full deduction
25 mars 2026
Réponse de Bensons For Beds - Colindale684
Thank you for your feedback! We’re delighted to hear our salesperson worked hard to fully understand your requirements and provide clear, detailed guidance.
We're always here if you need anything else,
Megan | Customer Care Specialist✨
The staff in the store were very…
The staff in the store were very helpful and gave good advice. The delivery guys get me updated and were very considerate
29 mars 2026
Réponse de Bensons For Beds - Colindale684
Thank you for the great feedback! 😊 We’re really pleased to hear the store team were helpful and gave good advice, and that the delivery team kept you updated and were so considerate. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
We bought a new bed and mattress and…
We bought a new bed and mattress and were served very well at the store. But when it came to day of the delivery the delivery team was extremely rude unfriendly. They left us with a wrapped in dirty plastic mattress on our new bad, when I asked them to unpack it they just said we're not doing it. They left us elderly customers with dirty plastic wrapping to remove and clear when we have paid for full service of delivery and unwrapping etc.
I complained on their customer services and have not yet had any response.
20 mars 2026
Réponse de Bensons For Beds - Colindale684
Thank you for your feedback. We’re sorry to hear about your delivery experience, particularly given you had paid for a full delivery and unpacking service. This is not the standard we expect. We can confirm that your concerns have since been raised internally with the relevant team, and this is being reviewed with your directly. We appreciate you bringing this to our attention and apologise for the inconvenience caused,
Megan | Customer Care Specialist
Store manager Mr Mo was very helpful…
Store manager Mr Mo was very helpful with showing us the things we wanted and explaining all the offers the store had going on and very polite. Great experience.
19 mars 2026
Réponse de Bensons For Beds - Colindale684
Thank you so much for the lovely review Mr Randeer! ⭐
We’re delighted to hear that Mr Mo took such great care of you — showing you everything you needed, explaining all the offers, and being wonderfully polite throughout.
Amazing to hear you had a great experience in store,
Megan at Customer Care💜
David was very helpful and…
David was very helpful and knowledgeable and made it very easy to purchase a new mattress. The store had a special offer on too so that was a bonus!
16 mars 2026
Avis spontané
Réponse de Bensons For Beds - Colindale684
Thank you for giving us 5 stars Lucy! Wonderful to hear David made everything so easy — his knowledge and helpfulness really shine through 😊🛏️ And getting a special offer on top is always a great bonus! Enjoy your new mattress,
Until next time, take care,
Megan at Customer Care!💜
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.