We ordered my daughters new bed with Sab at the Croydon store. There was a great choice of beds and mattresses available and we considered our selection to be great value. Sab was very helpful, inform... Voir plus
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Our beds' motor broke, so HO agreed to replace and asked us to go to local shop to see replacement. Alton at Croydon gave us great sevice, even tho there was 'nothing in it for him', and spent some h... Voir plus
L'entreprise a répondu
I recently went to the Purley way branch looking for a new mattress. I want to thank the gentleman who took care of me, Alton. He was friendly, informative and made me feel at ease. A wonderful membe... Voir plus
L'entreprise a répondu
Advice was very helpful in choosing the right mattress for our needs. Customer service also very good was not pressured into making any hurried decisions.
À propos de l'entreprise
À propos de Bensons For Beds - Croydon407
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
230 Purley Way, CR0 4XG, Croydon, London, Royaume-Uni
- 2086867946
4,7
Excellent
436 avis
Demande des avis aux clients
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Range of product and correct advice. Payment plans explained clearly.
31 août 2026
Avis spontané
Excellent range of beds and mattresses…
Excellent range of beds and mattresses and very good and considerate service
4 septembre 2026
Advice was very helpful in choosing the…
Advice was very helpful in choosing the right mattress for our needs. Customer service also very good was not pressured into making any hurried decisions.
31 août 2026
The staff in store were very helpful…
The staff in store were very helpful and help me choose the right bed for my needs. Trying different firmness to find the right fit.
The bed was delivered on time and delivery men were helpful .so far all going well.
28 août 2026
The staff in the shop and delivery drivers are courteous and helpful
Good staff and helpful delivery staff
26 août 2026
Kept me informed all the time and rang…
Kept me informed all the time and rang me 30 mins before delivery then took the mattress up stairs for me. Brilliant service by Bensons
23 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear you received great service both in-shop and from our drivers. Thank you for sharing your positive feedback!
Team Bensons
Excellent communication
Excellent communication. Prompt on delivery schedule. Pilot staff / delivery team..
Couldn't ask for a better service.
Well done
Benson Beds
6 août 2026
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear about the excellent communication and prompt delivery schedule. It's wonderful that our delivery team provided such great service!
Team Bensons
Great service
Excellent service both instore & online. Can't wait to receive mattress & have a good night sleep🫡
24 août 2026
Réponse de Bensons For Beds - Croydon407
Thank you for your wonderful feedback! 😊 We're delighted to hear you received excellent service both in-store and online. It's great to know your shopping experience has been a positive one from start to finish.
We can't wait for you to receive your new mattress either, and we hope it brings you many nights of comfortable, restful sleep! 🛏️✨ Thank you for choosing us,
Megan | Customer Care Specialist
We ordered my daughters new bed with…
We ordered my daughters new bed with Sab at the Croydon store. There was a great choice of beds and mattresses available and we considered our selection to be great value. Sab was very helpful, informative and patient with us during the ordering process. We received the bed four weeks later as promised and it was delivered carefully by Mark and Alan on the date and time specified. They also called half an hour prior to delivery to confirm that they would be arriving soon. The bed was received in excellent condition and we are very pleased with our purchase and the overall service that we have received from start to finish.
23 août 2026
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear about your excellent experience with us! It's wonderful that our team member provided such helpful, informative, and patient assistance during your purchase. We're also glad the delivery was careful and on time, and that you're very pleased with your new bed and the overall service.
Team Bensons
I recently went to the Purley way…
I recently went to the Purley way branch looking for a new mattress. I want to thank the gentleman who took care of me, Alton. He was friendly, informative and made me feel at ease. A wonderful member of staff who is due a lot of credit. I went on to order my mattress online with Bensons.
19 août 2026
Avis spontané
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear about your excellent experience at our Purley Way branch! It's wonderful that our team member was friendly, informative, and made you feel at ease. We truly appreciate your kind words.
Team Bensons
Réponse de Bensons For Beds - Croydon407
Thank you for your lovely review! 😊 We're delighted to hear that our team was polite, friendly, and provided good customer service throughout your experience. Your kind feedback means a lot to us. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist🛏️
Ian was so helpful and very kind
Ian was so helpful and very kind. He made it easier for us to choose the bed and mattress within our budget.
9 août 2026
Réponse de Bensons For Beds - Croydon407
Hey Sonia,
Thank you for your lovely review! 😊 We're delighted to hear that Ian was so kind and helpful in guiding you through the options. It's wonderful to know he helped you find the right bed and mattress while staying within your budget. We'll be sure to pass on your kind words to him. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist🛏️⭐
Delivery
Both the delivery staff for the mattress and the frames were excellent.
Courteous and professional and punctual with lots of updates regarding delivery time.
9 août 2026
Réponse de Bensons For Beds - Croydon407
Hey Mrs Watson,
Thank you for your wonderful review! 😊 We're delighted to hear that both delivery teams provided such an excellent experience. It's fantastic to know they were courteous, professional, and punctual, and that the delivery updates kept you well informed every step of the way. We'll be sure to pass on your kind words to the teams. Thank you for choosing us, and we hope you enjoy your new mattress and bed frames,
Megan | Customer Care Specialist🛏️
Good selection of mattresses and beds
Good selection of mattresses to suit all needs. Our sales person Alton responded well to all the questions we had.
5 août 2026
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear that you found a good selection of mattresses to suit your needs. It's wonderful that our salesperson responded well to all your questions!
Team Bensons
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear that you found our products to be of good quality and easy to understand. Thank you for your positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Lovely shopping experience
Lovely shopping experience, lovely staff and cheaper than Dreams!! Can't wait for our new bed.
30 juillet 2026
Réponse de Bensons For Beds - Croydon407
Thank you for your wonderful review! We're so pleased to hear you had a lovely shopping experience and found our staff to be lovely. We're also delighted you found our prices competitive. We hope you enjoy many comfortable nights in your new bed!
Team Bensons
The staff were very helpful and we…
The staff were very helpful and we found the mattress that we preferred.
24 juillet 2026
Réponse de Bensons For Beds - Croydon407
Thank you for your lovely review! We're so pleased to hear our team was able to help you find the mattress that was right for you. We appreciate your kind words and hope you enjoy many comfortable nights ahead😊
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