Tried the bed and orthopaedic mattress options in store but ordered online to allow cash back options. Good delivery options and delivered nil issues. Have had the divan bed with Mammoth mattress 2 mo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great sales man in branch, took time to listen to what we needed Patient while we made our decisions, never felt hurried or pressured Thank you Zaidu Delivery excellent
L'entreprise a répondu
Great service. Very attentive but not pushy salesman with excellent knowledge of the products available. This is the second mattress I have purchased from this store and both salesmen have been excell... Voir plus
L'entreprise a répondu
Sab at your store in croydon was fantastic, we purchased a bed with him before but unfortunately had to cancel it due to personal circumstances. We went and explained everything and the team where ver... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Croydon407
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
230 Purley Way, CR0 4XG, Croydon, London, Royaume-Uni
- 2086867946
4,7
Excellent
447 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent communication
Excellent communication. Prompt on delivery schedule. Pilot staff / delivery team..
Couldn't ask for a better service.
Well done
Benson Beds
6 août 2026
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear about the excellent communication and prompt delivery schedule. It's wonderful that our delivery team provided such great service!
Team Bensons
Great service
Excellent service both instore & online. Can't wait to receive mattress & have a good night sleep🫡
24 août 2026
Réponse de Bensons For Beds - Croydon407
Thank you for your wonderful feedback! 😊 We're delighted to hear you received excellent service both in-store and online. It's great to know your shopping experience has been a positive one from start to finish.
We can't wait for you to receive your new mattress either, and we hope it brings you many nights of comfortable, restful sleep! 🛏️✨ Thank you for choosing us,
Megan | Customer Care Specialist
We ordered my daughters new bed with…
We ordered my daughters new bed with Sab at the Croydon store. There was a great choice of beds and mattresses available and we considered our selection to be great value. Sab was very helpful, informative and patient with us during the ordering process. We received the bed four weeks later as promised and it was delivered carefully by Mark and Alan on the date and time specified. They also called half an hour prior to delivery to confirm that they would be arriving soon. The bed was received in excellent condition and we are very pleased with our purchase and the overall service that we have received from start to finish.
23 août 2026
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear about your excellent experience with us! It's wonderful that our team member provided such helpful, informative, and patient assistance during your purchase. We're also glad the delivery was careful and on time, and that you're very pleased with your new bed and the overall service.
Team Bensons
I recently went to the Purley way…
I recently went to the Purley way branch looking for a new mattress. I want to thank the gentleman who took care of me, Alton. He was friendly, informative and made me feel at ease. A wonderful member of staff who is due a lot of credit. I went on to order my mattress online with Bensons.
19 août 2026
Avis spontané
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear about your excellent experience at our Purley Way branch! It's wonderful that our team member was friendly, informative, and made you feel at ease. We truly appreciate your kind words.
Team Bensons
Réponse de Bensons For Beds - Croydon407
Thank you for your lovely review! 😊 We're delighted to hear that our team was polite, friendly, and provided good customer service throughout your experience. Your kind feedback means a lot to us. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist🛏️
Ian was so helpful and very kind
Ian was so helpful and very kind. He made it easier for us to choose the bed and mattress within our budget.
9 août 2026
Réponse de Bensons For Beds - Croydon407
Hey Sonia,
Thank you for your lovely review! 😊 We're delighted to hear that Ian was so kind and helpful in guiding you through the options. It's wonderful to know he helped you find the right bed and mattress while staying within your budget. We'll be sure to pass on your kind words to him. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist🛏️⭐
Delivery
Both the delivery staff for the mattress and the frames were excellent.
Courteous and professional and punctual with lots of updates regarding delivery time.
9 août 2026
Réponse de Bensons For Beds - Croydon407
Hey Mrs Watson,
Thank you for your wonderful review! 😊 We're delighted to hear that both delivery teams provided such an excellent experience. It's fantastic to know they were courteous, professional, and punctual, and that the delivery updates kept you well informed every step of the way. We'll be sure to pass on your kind words to the teams. Thank you for choosing us, and we hope you enjoy your new mattress and bed frames,
Megan | Customer Care Specialist🛏️
Good selection of mattresses and beds
Good selection of mattresses to suit all needs. Our sales person Alton responded well to all the questions we had.
5 août 2026
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear that you found a good selection of mattresses to suit your needs. It's wonderful that our salesperson responded well to all your questions!
Team Bensons
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear that you found our products to be of good quality and easy to understand. Thank you for your positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Lovely shopping experience
Lovely shopping experience, lovely staff and cheaper than Dreams!! Can't wait for our new bed.
30 juillet 2026
Réponse de Bensons For Beds - Croydon407
Thank you for your wonderful review! We're so pleased to hear you had a lovely shopping experience and found our staff to be lovely. We're also delighted you found our prices competitive. We hope you enjoy many comfortable nights in your new bed!
Team Bensons
The staff were very helpful and we…
The staff were very helpful and we found the mattress that we preferred.
24 juillet 2026
Réponse de Bensons For Beds - Croydon407
Thank you for your lovely review! We're so pleased to hear our team was able to help you find the mattress that was right for you. We appreciate your kind words and hope you enjoy many comfortable nights ahead😊
I had a very pleasant experience when…
I had a very pleasant experience when visiting Benson for Beds, Croydon. I was met by a very cheerful and helpful Alton who showed me the range of adjustable beds and based on his advice I was able to make my purchase. I could have purchased my bed online, however, when making large purchases I prefer to see and touch the item for my peace of mind. Bensons have recently offered a lifetime guarantee on their beds, which other companies are not. This gave me the confidence to make my purchase. I am happy I went into the store and Alton made my visit a very pleasant one.
8 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear you had such a pleasant experience in our store! It's wonderful that our team provided helpful advice, making your purchase easy and giving you confidence in our lifetime guarantee.
Alton was fantastic from start to…
Alton was fantastic from start to finish, he made purchasing our new mattress and bed so easy with his knowledge, guidance and professionalism.Alton provided a personalised touch which made us feel valued. He started with a test on the mattress machine to determine which firmness would suit, he then had us try a variety of mattresses within the store. His patience, expert knowledge and friendly manner made the difference to our shopping experience that day and I would highly recommend Bensons for Beds. When our bed arrived the delivery service was also exceptional. 5 stars all round(E4075057). Thank you
26 mai 2026
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear about your fantastic experience! It's wonderful that our team member provided such expert knowledge, guidance, and professionalism, making your mattress and bed purchase so easy and personalized. We're also glad the delivery service was exceptional. Thank you for your kind words!
Honestly a great experience from start…
Honestly a great experience from start to finish. Sab at the Croydon store was really helpful, not pushy and very knowledgeable, I've always been the sort of person to not buy from people that try and force something on me so he was the perfect guy to sell me a bed! Delivery was quick and easy as well, will definitely use them again
5 juillet 2026
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear you had a great experience from start to finish! It's wonderful that our team member was helpful, knowledgeable, and not pushy, making your bed purchase a positive one. We're also glad delivery was quick and easy.
All went smoothly
In store experience was straightforward, plenty of mattresses to try out. I was able to order it quickly. Delivery arrived when they said it would, all went smoothly as you’d expect. New mattress is very comfortable.
3 juillet 2026
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear your in-store experience was straightforward and that you found plenty of mattresses to try. It's wonderful that your order and delivery went smoothly, and that your new mattress is very comfortable!
Team Bensons
The staff at Purley were helpful and…
The staff at Purley were helpful and friendly. Delivery was on time.
25 juin 2026
Réponse de Bensons For Beds - Croydon407
We're so pleased our team was helpful and friendly, and that delivery was on time.
Team Bensons
Réponse de Bensons For Beds - Croydon407
We're so pleased you're happy with your purchase. Thank you for your kind words!
Team Bensons
Benson for beds, Purley Way, Croydon
We were served by Shravan who was polite and patient. He was very knowledgeable and and answered our many questions.
20 juin 2026
Avis spontané
Réponse de Bensons For Beds - Croydon407
We're so pleased our team member was polite, patient, and knowledgeable, answering all your questions. Thank you for your wonderful feedback!
Team Bensons
Excellent customer service
Visited the croydon store, was advised and supported by Alton who was fantastic from start to finish and made the shopping experience really easy and stress free, I had correspondence from Benson's from the moment of purchase, right through to the excellent delivery team and after.
10 juin 2026
Avis spontané
Réponse de Bensons For Beds - Croydon407
We're so pleased to hear your shopping experience was easy and stress-free. It's wonderful that our team was fantastic from start to finish, and you were kept informed throughout.
Team Bensons
Excellent experience in Croydon store…
Excellent experience in Croydon store with lovely man who was new to the shop.
Disappointed I had to wait so long for delivery about 8 weeks, however I was kept informed of progress all the time
The delivery was excellent . 2 lovely men carefully delivered, fitted and showed me how best to open & close the ottoman. They even helped me by putting on the mattress cover!
Removed shoes each time they carried in bits of the bed.
Finally it’s a beautiful bed exactly as I ordered & the mattress is gorgeously comfortable - if rather high!
Thank you Bensons
11 juin 2026
Réponse de Bensons For Beds - Croydon407
We are so pleased to hear about your excellent experience at our store and with the delivery team. We appreciate your patience with the delivery wait and are glad we kept you informed. Enjoy your beautiful, comfortable bed!
Team Bensons
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.