Bensons For Beds - Dover575 Avis 

Guys very helpful and put bed up where we wanted it

The Store assistant was very knowledgeable she found the perfect mattress for my elderly uncle who suffers very badly with his back and has problems sleeping. Katie was very professional and helpful a credit to your company.

Excellent, helpful customer service. All the different options were explained to us so we could have a look for what we wanted. Paula was very helpful and at no time did we feel pressured to purchase.

Katie - Polite, knowledgeable and very pleasant, she showed us the product that we wanted to see. The whole sales process was easy and we left the store completely satisfied.

Paula the manager who dealt with my purchases was excellent. Described and shown me my various options to enable that l brought the right products. I cannot praise her enough she was excellent and made my shopping enjoyable and easy. I would highly recommend Bensons in Dover.

Good choice of mattresses. Staff were vey knowledgeable regarding the technical aspects of the products. We had Paula help us.

From the point at which I entered the store, Katie was helpful and professional. She listened to me and found a selection of beds that fitted my needs and in a price range that suited my budget.

Sales lady very polite and friendly. Talked me through every step of purchase and delivery. Delivery driver did ring 30mins before, and arrived on time. Both delivery men removed their shoes on entering and placed boxes exactly where l asked. They were quick, careful and polite. Good service.

The delivery was well within the timeframe. Great communication with regards to the delivery. Communicated by email, text and phone. The information was clear and everyone was very helpful and professional.

We think her name was Kate or Katie (short,young,20's/30's with long brown hair) very knowledgable about all the beds and mattreses. Nothing was too much trouble and was keen to get us the best deal. The majority of Sales people in any industry nowadays know nothing about the products they are selling and have to lookup the basics and customers often knowing more, so it was refreshing to see this. We hope your appreciated!

I have had the best two nights sleep in a very long time mattress is just what I needed for my back it’s lovely

Knowledgeable and helpful staff who patiently listened to what we wanted. We were encouraged to try lots of mattresses.

Customer service was great .paula the lady that dealt with me made me feel listened to and special.

I purchased a bed which was delivered in October I also paid a man to assemble it. The mechanics did not work. I have had nothing further. I arranged to change two single mattresses for one superking one. This was delivered without the mattress protector, which after some liaising with the store was due in 7 days, that was 4 weeks ago. Still nothing. I went into the store yesterday, asking for one from stock. The man in the store was completely out of control and started yelling and shouting at me that he was refusing to help me and that I would have to sort it out with customer services. He then shouted that I was now barred from the store. I emailed CS regarding this, but got an answer saying they are experiencing a large volume of emails at the moment, and aim to answer my email within 3-5 days.

Paul and Natalie was very helpful and helped us to get the mattress we liked. Good service

The shop assistant was very knowledgeable and attentive to my sleep habits, she was able to advise accordingly. Many thanks

Staff were very good, didn’t push on buying

Very helpful staff, helped me to find the right combination at the right price with a good delivery date to the store, didn't get exactly what I wanted due to the delivery date but a good compromise was found.

Having delayed replacing my mattress for too long due to pressures on the purse, it was great to be shown a good range of alternatives that were within my price bracket.
I made my selection with confidence assisted by the very helpful sales person who provided the info including aftercare, delivery and taking away my old mattress.
Can't wait to receive my purchase soon!