Bensons For Beds - Dumfries686 Avis 

Very informative salesman in the Dumfries branch helped us choose our frame and mattress, liked he let us browse on our own first without pressure to buy, happy to change the order when I changed my mind about the frame, great experience would definitely use again, forgotten the salesman’s name but 10 out of 10 for you,

Welcoming but not pushy. Let us look around in our own time, there to help when needed.

Friendly, helpful staff.

Charlie and his colleague were extremely helpful as I was looking for a new mattress for a single electric bed. They allowed me time to make up my mind. I also wanted a new headboard and this was also purchased successfully. I found their knowledge of products was excellent.

All I can say is that my experience was very professional every thing explained and even when I got the size wrong changing the order was no problem

Very helpful staff made sure we got what we wanted nothing was a bother

Kevin is a friendly and efficient staff member. His product knowledge was very good.

The girl was extremely helpful and guided us to what we required

Friendly service, accurate information about my chosen mattress, although I was unable to visit the store personally, and appreciation of order.

Helpful, friendly staff.

Big range of attractive stock. Charlie knowledgeable and, whilst keen to show me what was available, wasn’t pushy. My choices & subsequent order were checked carefully & dealt with efficiently & some discount offered. Recommended.

Staff in the shop were very helpful. Didn't rush us insisted we try all the mattresses nothing was a bother.
Delivery guys brilliant Willie and Ally very respectful to my property took good care when bringing bed in.
All on all a good experience

The assistant was very helpful, informative and patient with my husband, myself and physically disabled daughter in selecting the new mattress that was just right for her.

Staff member was very helpful in helping us select a suitable mattress

Bought a bed frame and mattress in Dumfries store on 30/07/2023 for £1302.48. Was offered a delivery date of 2-3 weeks. Agreed on delivery of 4 weeks to coincide with my move in date to new home.
Received an email on 18/08/2023 to say it was delayed until 03/10/2023. Fine, things happen, so have been sleeping on the sofa until today (03/10/2023). Phoned up Benson's for Beds this morning to ask for my delivery window timeframe only to be told there has been another delay until November at the earliest. Absolutely no communication about this until I phoned them. I had taken a day off work so I could be at the house to receive the bed. Got a very half hearted apology that they were sorry that I hadn't been notified of the delay and their response to what I should do was to order another bed frame from them. Just a shocking experience in terms of customer service.
Asked for a full refund and the gentleman stated that since I bought it in store I would need to get a refund from the store itself and he couldn't do it. So now I need to wait until the store is open to get my refund. Will definitely be buying elsewhere.
The icing on the cake is that if you go online and look at the bed frame that I ordered (Imogen) it currently states delivery of 3-4 weeks. So they are lying on their website as well about delivery time frames.

Guys were very helpful, friendly and seemed to understand my needs.