Buying a new mattress from Benson for Beds was a fantastic experience. From the minute we walked into the shop, late one October Saturday afternoon, we were made to feel like one of the fa... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A Mavor Avenue, G74 4QX East Kilbride, Lanarkshire, GB
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Excellent service from purchasing the bed to delivery and build of the bed . The salesman gave us just the right amount of information when we went into the shop without overwhelming us and left us to... Voir plus
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We arrived at Bensons for Beds East Kilbride, and we were greeted by James, a salesperson there, who was very polite and knowledgeable and who guided us through the whole process of choosing the corre... Voir plus
L'entreprise a répondu
Having never used Bensons previously, I was super impressed with your salesman James in your East Kilbride branch. Apart from being friendly, he was very knowledgeable and went out of his way to help... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - East Kilbride657
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit A Mavor Avenue, G74 4QX, East Kilbride, Lanarkshire, Royaume-Uni
- 1355222651
4,8
Excellent
359 avis
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I bought a bed frame with a mattress…
I bought a bed frame with a mattress from Bensons. Unfortunately, the mattress I got has a terrible fit with the bed. Length-wise, it is nearly 2 inches shorter than the bed frame. Now, all my bedding under my bed (since it was an ottoman frame) gets dusty. I spent a lot of money buying them, and I am very dissatisfied with the product they delivered.
7 novembre 2024
Réponse de Bensons For Beds - East Kilbride657
Thank you for sharing your feedback with us. I’m really sorry to hear about the issue with your mattress not fitting the bed frame correctly — I completely understand how disappointing this must be.
I’ve contacted you directly today to help resolve this matter and to gather the details we need to put things right. Please check your email so we can work together on a solution as soon as possible.
Kind regards,
Megan
Customer Care Team
Bensons for Beds
Excellent service and kept informed of…
Excellent service and kept informed of our order along the way.
9 octobre 2025
Réponse de Bensons For Beds - East Kilbride657
We appreciate your positive feedback and are happy you received excellent service and updates regarding your order. Thank you for your review – Lauryn at Customer Care 💜
Great Service!
Great Service! Worker was great, showing us all options and being extremely helpful. Had a great experience overall.
7 octobre 2025
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
Thanks for your kind words! We’re glad our team could help and that you had a great experience with us.
Kind regards,
Megan
The Bensons for Beds Care Team
Great experience
Great experience when buying a mattress. James in EK was extremely knowledgeable and enthusiastic about all types of mattresses and took the time and trouble to listen to my needs before presenting me with lots of options. First class service.
3 octobre 2025
Réponse de Bensons For Beds - East Kilbride657
Thank you for your wonderful feedback! We're so pleased to hear you had a great experience and that James in East Kilbride took the time to understand your needs and guide you through the options.
We’ll be sure to pass along your kind words — first-class service is exactly what we aim for!
Best regards,
Megan at Customer Care
Great service
Excellent service from James who was knowledgable and informative without pressuring.
5 octobre 2025
Réponse de Bensons For Beds - East Kilbride657
We appreciate your feedback! We're happy to hear that you received excellent, informative service without feeling any pressure.
Take care,
Megan at Customer Care
Stuart the salesman was very helpful…
Stuart the salesman was very helpful and explained different mattresses and knew what he was talking about he left us to decide and did not pressure us highly recommend going to Benson
2 octobre 2025
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that our sales associate was helpful and knowledgeable, and that you felt comfortable making your decision. Thank you for recommending us!
Thank you,
Lauryn at Customer Care
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that you had a brilliant experience. Thank you for your positive feedback; we appreciate it.
Thank you,
Lauryn at Customer Care
Highly recommend
We went in just to browse the mattresses. We really had no idea what we were looking for. Stuart was very helpful and really informative about all the different options we had. We got to try each and every mattress out and we really liked the fact he wasn't pushing us to go for the most expensive option. Highly recommend Bensons. If visiting, ask for Stuart.
25 septembre 2025
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that you found the browsing experience helpful and informative. We appreciate your positive feedback regarding the assistance you received in understanding the mattress options. It's great to know that you felt comfortable trying out the mattresses without any pressure. Thank you for recommending us!
Thank you,
Lauryn at Customer Care
Knowledgeable staff competitive prices
Staff are knowledgeable and take the time yo find out what you really need.
Good selection of products,
Great delivery staff
8 septembre 2025
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
We appreciate you taking the time to share your positive experience! We're happy to hear that our staff and delivery team exceeded your expectations with their knowledge.
Thank you,
Lauryn at Customer Care.
Staff were extremely helpful
Staff were extremely helpful, explaining different features & answering questions.
They were happy to give as much time as needed & never put any pressure on to buy.
16 septembre 2025
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
We appreciate you sharing your experience! We're happy to hear that our staff was helpful, explained the features, answered questions, and gave you the time you needed without pressure.
Thank you,
Lauryn at Customer Care.
Best experience with James
Couldn’t have had a better experience with James in the East Kilbride store. He spent time going through each of my options and made the whole process feel seamless. Everything was spot on. I’m looking forward to trying out my mattress once I pick it up 😁
1 septembre 2025
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that you had such a positive experience in our East Kilbride store. It's great to know that the assistance you received made the process smooth and enjoyable. We appreciate your feedback and hope you love your new mattress!
Thank you,
Lauryn at Customer Care.
Sales lady was excellent from start to…
Sales lady was excellent from start to finish.
9 septembre 2025
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that the sales lady provided excellent service! Thank you for your positive feedback; we appreciate it.
Best Wishes,
Megan at Customer Care
James knows his stuff
James was very knowledgeable about all types and makes of beds. This was, almost, a spur of the moment drop in to find out what we need (and prices). He didn't rush us and gave us plenty space where we needed it after testing lots of beds to discuss the styles. We didn't purchase one this visit but we are sure we will be back.
10 septembre 2025
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
We're glad you found the information helpful and appreciated the no-pressure environment while exploring options. We aim to provide ample space for consideration. We look forward to assisting you further when you're ready.
Best Wishes,
Megan at Customer Care
Having never used Bensons previously
Having never used Bensons previously, I was super impressed with your salesman James in your East Kilbride branch. Apart from being friendly, he was very knowledgeable and went out of his way to help us. He was not your typical pushy salesman but wanted to sell to us what was best suited to our needs. I would definitely recommend Bensons.
9 septembre 2025
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that our salesperson was helpful and knowledgeable, and that you felt he listened to your needs. We appreciate your recommendation and are glad you enjoyed your experience. Thank you for your positive feedback.
Take care,
Megan at Customer Care
Very helpful abd friendly staff
Very helpful and friendly staff member, Stuart, with no hard sell 👌
28 août 2025
Réponse de Bensons For Beds - East Kilbride657
We appreciate your feedback! We're so glad our friendly staff provided helpful service without pressure. Thanks for choosing us, Megan at Customer Care
From start to finish brilliant
From start to finish brilliant finish, James the salesperson from picking the right bed then getting it delivered quickly then the delivery guys on time. The bed its self was easy to build.
26 août 2025
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that you had a brilliant experience from start to finish! We appreciate your feedback regarding the salesperson, quick delivery, and ease of assembly. Thank you for sharing your positive experience with us, Megan at Customer Care
Thank you James
James gave me a tour around the place and talked to me about all my options and was overall very helpful!
29 août 2025
Réponse de Bensons For Beds - East Kilbride657
We're happy to hear that the tour was helpful and that all your options were clearly explained. We appreciate you taking the time to leave us feedback, Megan at Customer Care
Excellent in store service and mattress…
Excellent in store service and mattress delivered on the date requested and at the time we were advised.
8 août 2025
Réponse de Bensons For Beds - East Kilbride657
We're thrilled to hear that you had an excellent experience with our in-store service and delivery of your new mattress! We pride ourselves on providing exceptional service and meeting our customers' expectations. Thank you for choosing us!
Brilliant Customer Service
We spoke with Stuart who couldn't have been more accommodating to us. He explained everything in detail and advised us with his own experiences of the mattress we were looking at. I have to apologise though as we turned up at 19:30 and we left 10 mins after closing.
Thank you, Stuart. Your advice was just what we needed😁
19 août 2025
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
We appreciate you taking the time to share your positive experience. We are so glad to hear that the advice provided was helpful to you. Thank you for your kind words, Megan at Customer Care
Réponse de Bensons For Beds - East Kilbride657
We appreciate your positive feedback! We are so glad you enjoyed our service and that you cannot fault it. Thanks for choosing us, Megan at Customer care
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