Benson's for beds was a very pleasant experience. Darren was so knowledgeable, polite and professional. He covered absolutely everything we needed to know and explained everything clearly. He was pati... Voir plus
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Établissement
Changer d'établissementUnit A Mavor Avenue, G74 4QX East Kilbride, Lanarkshire, GB
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Purchased a new tempur mattress & pillows & everything was very smooth, from buying in store to delivery. Kept well informed & delivery was exactly as advised. A rare find these days.✅
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Excellent service from purchasing the bed to delivery and build of the bed . The salesman gave us just the right amount of information when we went into the shop without overwhelming us and left us to... Voir plus
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The sales man was very good and friendly, but not pushy. He was knowledgeable about the beds and discussed our needs. Admin dealt quickly with invoice and booking and keeping us updated. The delivery... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - East Kilbride657
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit A Mavor Avenue, G74 4QX, East Kilbride, Lanarkshire, Royaume-Uni
- 1355222651
4,8
Excellent
349 avis
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Great quality mattress
Easy to order online. Kept informed. Delivery employees very helpful and polite. Mattress excellent quality.
13 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Staff and service excellent.
Benson's for beds was a very pleasant experience. Darren was so knowledgeable, polite and professional. He covered absolutely everything we needed to know and explained everything clearly. He was patient and took all our needs into account. Very satisfied with our visit and can't wait till our new mattresses are delivered.
11 septembre 2026
Réponse de Bensons For Beds - East Kilbride657
Good Morning Jean! Thank you very much for your kind words and I am glad I could provided you all your needed for a mattress. I really do hope you and David enjoy the new mattresses when the come!
Purchased a new tempur mattress &…
Purchased a new tempur mattress & pillows & everything was very smooth, from buying in store to delivery. Kept well informed & delivery was exactly as advised. A rare find these days.✅
9 septembre 2026
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
Hello,
Thank you for the wonderful review! We're thrilled that everything went smoothly, from choosing your Tempur mattress and pillows in store to the delivery. Keeping our customers informed every step of the way is so important to us, so it's fantastic to hear we got it right. Enjoy your new sleep setup, and thanks for calling us a rare find! This means the world,
Megan | Customer Care Specialist💖
Excellent service
The staff in store was very helpful, explained the difference between the frames available and checked delivery times, ordering our product was easy and the up to date delivery messages are very helpful including the 2 hour slot (other companies can give just a whole day)
2 septembre 2026
James was friendly and knowledgeable in…
James was friendly and knowledgeable in pointing me and my wife in the right direction thanks. Very happy with our choice.
21 août 2026
Great Customer Service
James was an amazing salesman that help us understand our requirements and not once tried to “pressure” us in taking a specific brand or making us believe this is what we needed. he provided us with insight and specific benefits of each mattress to make it easy for us to make our decision.
20 août 2026
There was an error made in our…
There was an error made in our delivery, however the customer service given to rectify the mistake was first class. In any company things can sometimes go wrong, the measure of a business is in how well they respond and Bensons were excellent.
16 août 2026
Réponse de Bensons For Beds - East Kilbride657
We truly appreciate your understanding and your kind words. We're so pleased that our customer service team was able to effectively resolve the delivery issue. It means a lot to us that you recognize our commitment to making things right.
Team Bensons
Excellent
All round a great experience helpful and informative staff. Would highly recommend
16 août 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear you had a great experience and found our staff helpful and informative. Thank you for your high recommendation!
Team Bensons
mattress protector - Not too hot not too cold
I asked for a mattress protector that would prevent heat buildup on a memory foam mattress and was recommended the iGel Advance Perfect Partner Mattress Protector (Not too hot, not too cold, just right). I purchased the King Size version of this Perfect Partner Mattress Protecto and after one night I can assure you it DOES NOT WORK. I woke up this morning too hot!!
I feel like I have wasted £70 on a product that is not fit for the purpose I needed and asked for.
17 août 2026
Avis spontané
Réponse de Bensons For Beds - East Kilbride657
Thank you for taking the time to leave your review. We are sorry to hear that the iGel Advance Perfect Partner Mattress Protector has not met your expectations. Whilst temperature and comfort can be a matter of personal preference and may vary from person to person, we understand your frustration that the product has not provided the benefits you were hoping for. We will ensure your feedback is shared.
Thank you for your time with leaving us this review,
Megan | Customer Care Specialist
Mattresses
James our salesman was very knowledgeable & a great help in choosing a new mattress. He explained in detail whatthe differences were between certain mattresses & the reasons for the price difference & what were the best mattresses depending on your sleeping position
14 août 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear about your excellent experience! It's wonderful that our salesperson was knowledgeable and provided such detailed explanations to help you choose the perfect mattress for your needs. We truly appreciate your positive feedback.
Team Bensons
The customer service from James was…
The customer service from James was great. Good customer service is a rare thing these days. James informed me of all the details in a pleasant and helpful manner, there were no preassure sales and I was made to feel like a valued customer.
13 août 2026
Réponse de Bensons For Beds - East Kilbride657
Hi Ms Bredin,
Thank you for your wonderful feedback! 😊 It sounds like James has mastered a skill that's becoming rarer than a full night's sleep... truly great customer service! 🌟
We're delighted to hear that he took the time to explain everything clearly, answered your questions in a pleasant and helpful way, and most importantly, made you feel like a valued customer without any sales pressure. That's exactly the experience we want every customer to have.
We'll be sure to pass your kind words on to James. Thank you for choosing us, and here's to many happy nights enjoying your new bed,
Megan | Customer Care Specialist🛏️
Helpful and Professional Services
Fast, Helpful and Professional Services, and I would definitely refer to my friends.
Cheers!
10 août 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear that you found our services fast, helpful, and professional. We truly appreciate you recommending us to your friends!
Team Bensons
James from the East Kilbride store…
James from the East Kilbride store explained everything i needed to make a purchase, very professional and knowledgeable.
11 août 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear that our team member at the East Kilbride store was professional and knowledgeable, explaining everything you needed for your purchase. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Delivery service was great and the…
Delivery service was great and the staff at the store were a great help
10 août 2026
Réponse de Bensons For Beds - East Kilbride657
Hello Mr Riggans,
Thank you for your feedback! 😊 We're delighted to hear that you received great delivery service and that our store team were able to help you throughout your journey. It's wonderful to know both the in-store experience and delivery met your expectations.
Thanks again for your support – we truly appreciate it!
Megan | Customer Care Specialist
Bensons Befs
The sales man was very good and friendly, but not pushy. He was knowledgeable about the beds and discussed our needs. Admin dealt quickly with invoice and booking and keeping us updated. The delivery team were brilliant, very cheery and helpful. I would definitely recommend bensons to anyone looking for a new bed.
2 août 2026
Réponse de Bensons For Beds - East Kilbride657
Thank you for your wonderful feedback! We're delighted to hear that our sales colleague was friendly, knowledgeable, and not pushy, and that our admin team dealt with everything quickly and kept you updated. It's also fantastic to know that our delivery team was brilliant, cheery, and helpful. We truly appreciate your recommendation!
Team Bensons
Excellent
Excellent, efficient and professional service from our visit to East Kilbride to order our Mattress , until the delivery.
2 août 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear that you received excellent, efficient, and professional service from your visit to East Kilbride to order your mattress, right through to its delivery. Thank you for your wonderful feedback!
Team Bensons
Excellent experience!
Excellent service from purchasing the bed to delivery and build of the bed . The salesman gave us just the right amount of information when we went into the shop without overwhelming us and left us to look around without any pressure . We decided on the mattress after his recommendation as we have a spiral staircase which is quite tight . This solved any problems we would have encountered with a normal mattress. He was very knowledgeable and likeable . We were equally impressed with the delivery men who were very friendly and efficient and removed all the rubbish as best they could . Would highly recommend Bensons .
30 juillet 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear about your excellent experience from purchase to delivery and assembly! It's wonderful that our salesman provided helpful information without being overwhelming and that his recommendation for the mattress solved your spiral staircase challenge. We're also glad our delivery team was friendly and efficient. Thank you for your high recommendation!
Team Bensons
Réponse de Bensons For Beds - East Kilbride657
Thank you for your feedback!
The service and staff where extremely…
The service and staff where extremely efficient and helpful with advice and information, no pressure talk just plain simple advice, plus help on mattress being delivered,A very good purchase had been made and I'm delighted with my buy , all and all it was great and a special thanks to Stuart for all his help and advice, I would recommend Bensons beds to buyers without hesitation attention all times, definitely
Sam Riches
18 juillet 2026
Réponse de Bensons For Beds - East Kilbride657
We're delighted to hear about your excellent experience! It's wonderful that our team provided efficient and helpful advice without any pressure, and assisted with your mattress delivery. We're so pleased you're delighted with your purchase and that you would recommend us without hesitation. Thank you!
Team Bensons
Customer service was top- notch
Customer service was top- notch. S/O to James who was very professional and answered all my questions. The bed frame and mattress arrived on the scheduled date. No disappointment. It was assembled quickly and William and his colleague tidied up immediately
13 juillet 2026
Réponse de Bensons For Beds - East Kilbride657
We're so pleased to hear your customer service was top-notch and that our team member was professional and answered all your questions. It's wonderful that your items arrived on schedule and were assembled quickly and tidily.
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