Bensons For Beds - Eastbourne390 Avis 

Had to change my order of a Matress, from a king to a super king. All done over the phone with the branch quickly and they gave a 5% discount so I didn’t pay any more. Polite and so helpful. Will use them again. This is my third purchase from Bensons

Managed to buy everything we needed. Mike our assistant was great and very knowledgeable therefore able to answer our questions giving us the confidence of knowing we were getting the products we wanted, that they were good quality and a very good price.

Staff were very informative and could not do enough to help.

Very professional, informed and friendly service. Michael took good care of us.

I was happy with my recent shopping at the Bensons for Beds shop. Staff was very helpful and friendly. She was very kind to help me to make my up grade decision on my Tempur original Elite to Sensation Luxe. I am looking forward to receiving my new order in due course.

Good store with lots of choice. Great to try the mattresses. Friendly and helpful staff.

Helpful staff, good choice of products, and good offers.

We haven't got our bed yet. Due in 3 weeks. But our experience in the shop was A1. Ade was brilliant. Very professional, but also friendly. Really knew his products and answered all our questions. So pleased we saw him. Great choice of beds and we chose exactly what we wanted. No sales pressure at all. Delivery is faster than we expected.

My experience in store was very good - not pushy and let me try multiple matresses until I was ready to buy - even upsold me to two memory foam pillows I wasn't planning on buying. They talked me through the finance process and all seemed good. Delivery date was a month later, just after I moved into my new place - perfect!

I received several reminders that my balance must be paid before delivery. All good, I thought, as I've paid via finance. Delivery date comes and goes, with no delivery.

I call customer services, who say there is an outstanding balance, and when I quote them my finance number they say that my order hasn't got a finance assigned to it. They also can't assign it, it has to be done at store level.

So I call the store, who apologise that they didn't assign the finance - they just missed that part - and they'll assign it for me now. Slightly annoying, but these things happen. They then call me back and say the nearest deliver slot is 25th September - almost a month later. Much more frustrating but we can't work miracles and other people have deliveries booked - I'm not more important than them, but I would like some compensation due to not having a mattress for a month. The sales consultant agrees to call me back with an answer.

2 weeks of looking at an empty bedframe later, I've heard nothing. I call the store and a different consultant looks into my situation and can't find any information. To their credit, they look into it and call me back later saying that the OG consultant will speak to me tomorrow, and she's sent an email to see what's what.

OG consultant does call me back the next day, they apologies profusely for not getting back to me - again, these things happen, but my understanding is starting to wear thin. I ask them 'so where are we at?'
'We can't get delivery sooner than 25th Sept.'
'Yes, I know, I understand that, what about compensation for the month that I don't have a mattress?'
'Oh, we can't do that in store, you have to speak to customer services.'
'Ah. Why did it take 2 weeks for you to tell me that?'
'I forgot'

Righteo, making yet another call myself to resolve this, the customer service agent offered me my delivery fee back, which seemed reasonable, and then had to get their supervisor to issue any further reduction. After being on hold, the supervisor offered a further £11 as a goodwill gesture. I think I've probably spent more than that on phone bills to this company! Alas, I am informed that this won't increase no matter who I speak to.

I am still without my mattress that I do still need, and now get to consider what I'll do with my £11 to make up for a month of not sleeping on my bed, I would hope for a further escalation, but I was assured it will not increase. I tell this tale to warn you, dear reader, that you should give an extra month for delivery, and know that £11 will buy you 1.5% of a Bensons for Beds mattress.

really warm and friendly people in the store helpful and good range of products

Patient and knowledgeable staff offer a wide range of options.

I found Mike very helpful as I was choosing a bed for my elderly mum, he was really friendly.

The staff were very helpful, polite and professional

As I entered the store Michael was there to help me with my enquiries. He was really helpful and very pleasant

The gentleman that served us was polite, knowledgeable, and oh so patient.
Did not push us, just gave us space to come to our own decision and answered all our questions. Best experience buying something like this for a long time.

Pleasant, knowledgeable, inviting staff who explain mattress types clearly and without putting pressure on the customer. Allowed customer to experiment with various types of mattress themselves and not stand over them but close at hand to answer any questions.

All good, staff were excellent, helped and advised me.

Nice relaxed atmosphere with no heavy sales push.

Leah was extremely helpful and answered all of our questions