Bensons For Beds - Eastbourne390 Avis 

We didn't know this branch would soon be closing as the landlord required the premises for a different retailer. I say this as the staff were to be made redundant but they were still professional, courteous and very helpful. We were pleased with the products and purchased a bed set from them.
The reason for 4* and not 5* is the delivery company they use are independent of Bensons and are not very good at communication. This means you have to chase them to find out what's happening which they only respond too in text form when a reassuring call would be so much better. Having said this when they do arrive they are helpful and considerate.
Would I use Bensons again? Yes.

The staff very helpful and friendly, which is amazing considering they are loosing their jobs with short notice.

Staff very helpful and friendly.

Prices good, unfortunately when we went to the store there was only two staff members, older gentleman very helpful but to the younger one we were invisible!we actually only purchased one of the items we went in for

Very helpful

Very helpful and polite

The salesperson was really helpful without being pushy. He showed us beds within our budget and let us try/test them as many times as we needed

Level of service excellent
Helpfulness
Delivery experience perfect

Lots of variety and customer service was excellent

Full marks to Eastboune branch, very polite and helpful, made buying a divan base and mattress easy.

I purchased a Jay be (bed in footstool). Great condition, great clearance price, thanks to Ade. Staff assisted with measurements and getting item from upstairs to my car. They were really helpful which was much appreciated. Superb service.
The footstool is a lovely grey colour and fits in well with our colour scheme. The metal bed is easy to pull out and push back in. It's attached to the inside of the footstool. We used big cushion as a headboard. There doesn't seem to be a base between the bed and cushion so not as solid if you sit on it. The mattress is about 7cm depth which is adequate. My son slept on it and had a good night's sleep. Really pleased I bought it.

We bought a TV bed at the Eastbourne branch the staff were great very helpful and all went well with delivery and the setting up of the TV and Bed, we had it a month and TV stopped working, I called customer services who are helpful and advised us someone technical will call in 3 days, its 7 days and have not heard anything I find it hard to believe it takes 7 days to call us especially as its only a month old! Not impressed with the support after care!! Very happy with bed how it looks etc shop staff are very good & helpful ! But after care is dreadful!!

Very helpful staff. We were never hurried into making a choice and were shown the full range of beds that met with our requirements. Staff were also very pleasant to deal with and happy to answer any questions.

Having had a good experience in the store my wife and I purchased a new bed, mattress and headboard which was delivered within a couple of weeks. That was as good as it got.

Now for the bad.
1. Headboard one which came with the bed was the right headboard, but the wrong material. But as we needed a headboard we kept it awaiting the replacement.
2. Head two was damaged in transit and returned.
3. Headboard three looked better until we noticed a run of metal staples on full view running the length of the top of the headboard. But at least it was the right material so we kept this one and returned headboard one, whilst awaiting headboard 4.
4. Headboard 4 arrived with staples visible all down one side of the headboard.

So 4 months after ordering our bed and headboard we are still waiting. Having spent a fair bit on the headboard we are not willing to accept this poor workmanship and if this does not get resolved soon will look at further options to get this matter resolved.

Staff were very helpful and knowledgeable. Great choice of beds

Excellent no upselling just good advice

Not hassled when we went into store allowed to browse without pressure.
When we asked for some help the sales person was very helpful.
We found the bed set we wanted at a good price . Delivery time was good easy to arrange . Just an easy shopping experience . Thank you would use again .

The shop assistant was friendly but not pushy. We looked around at our leisure and when we were ready to ask questions he was informative and made sure we had all the info we needed.

Thank you Ade for the terrific service you gave. You gave me plenty of time to browse and try out the beds and then answered the questions I had with knowledge and professionalism.

Knowledgeable, friendly and not pushy