Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4b Straiton Retail Park, EH20 9PW Straiton, Edinburgh, GB
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Lisez les avis des autres
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed c... Voir plus
L'entreprise a répondu
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... Voir plus
Hannah, the assistant who dealt with us was excellent. She gave us information, allowed us to look around, test out several beds, discuss things between ourselves and invited us to seek her out when... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Edinburgh663
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, Royaume-Uni
- 1314402029
4,9
Excellent
265 avis
Demande des avis aux clients
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Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear you found our selection of beds to be good and our staff to be knowledgeable. Thank you for sharing your positive experience!
Staff is very helpful
Staff is very helpful! She is also very knowledgable about the beds!
5 juillet 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased our staff was helpful and knowledgeable about our beds. Thank you for sharing your positive experience!
Réponse de Bensons For Beds - Edinburgh663
We are so pleased you found our team friendly, informed, and clear without being pushy. We truly appreciate your kind words and positive feedback!
Réponse de Bensons For Beds - Edinburgh663
Thank you for your feedback! We're really pleased to hear you experienced great service all around. We truly appreciate your kind words.
Team Bensons
Réponse de Bensons For Beds - Edinburgh663
We are so pleased you found our team friendly, efficient, and helpful. We truly appreciate your kind words and positive feedback!
Team Bensons
Choosing A Bed Made Easy
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several mattresses and was very knowledgeable regarding all of the products. We returned for a second visit to make changes to our order and Hannah was extremely helpful and gave us great advice. Definitely recommend purchasing a bed from Bensons. Waiting for delivery early August.
9 juin 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear that our team provided such helpful guidance and expertise during your bed selection process. It's wonderful that you had such a positive experience, and we appreciate your recommendation!
Team Bensons
Really positive experience from start…
Really positive experience from start to finish, the sales assistant Gabriel was excellent, communication and delivery ran like clockwork and our new bed is amazing.
15 juin 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear you had such a positive experience from start to finish. We are glad our team provided excellent service and that you love your new bed!
Team Bensons
We bought 2 mattresses from Straiton…
We bought 2 mattresses from Straiton store today. Hannah and Peter dealt with our order and both were excellent. Would definitely recommend this store.
15 juin 2026
Avis spontané
Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear about your positive experience at our Straiton store! It's wonderful that our team provided such excellent service. Thank you for your recommendation!
Team Bensons
Ordered what was required
Ordered what was required, kept well updated on progress of order. Very helpful staff.
14 juin 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased we kept you updated and our team was very helpful. Thank you for your kind feedback!
Team Bensons
Craigleith retail park Edinburgh
Good customer service and information.
Craigleith retail park Edinburgh
Good communicator in Josh
5 juin 2026
Réponse de Bensons For Beds - Edinburgh663
We're happy to hear you received good service and information. We appreciate your positive feedback!
Team Bensons
Réponse de Bensons For Beds - Edinburgh663
We're glad our team was helpful. Thank you!
Team Bensons
Stephen
Stephen, who helped me in the Straiton store, was very helpful, informative, and allowed me as much time as I needed to establish exactly what my requirements were.
The planning of delivery, follow ups by text, and the actual delivery were impeccably carried out.
24 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear our team provided such helpful and informative assistance, ensuring you had ample time to make your decision. It's wonderful that the delivery process was impeccably carried out!
Team Bensons
Would recommend!
Great experience had when in buying a new bed and mattress. I had a wonderful advisor called Hannah who was very knowledgeable, helpful and polite. She went above and beyond when we were trying to organise delivery times. Would recommend!
23 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased you had a great experience buying your new bed and mattress! It's wonderful our advisor was knowledgeable and went above and beyond. Thank you for your recommendation!
Team Bensons
Assistant in shop very helpful.
Assistant in shop helpful.
Great communication about delivery.
Delivery on time.
25 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're so glad our team was helpful and your delivery was on time. Thank you for your feedback!
Team Bensons
Bensons service from showroom to…
Bensons service from showroom to delivery has been excellent. Delighted with new mattress.
23 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased your experience from showroom to delivery was excellent! We're glad you love your new mattress.
Team Bensons
Réponse de Bensons For Beds - Edinburgh663
We're so pleased you had great service and easy delivery! Thank you for your kind words.
Team Bensons
Friendly and approachable sales people
Friendly and approachable sales people.
Clear communication during process.
Value for money.
6 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're so happy to hear that you found our sales people friendly and approachable, and that our communication was clear and valuable.
Team Bensons
Staff were very helpful and not pushy…
Staff were very helpful and not pushy let us choose ourselfs after he asked what we wanted . He showed us what beds they had and then left us to decide .
3 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're happy to hear that our staff were helpful and allowed you to choose at your own pace. Thank you for acknowledging their assistance and your feedback!
Team Bensons
The shop staff were excellent in…
The shop staff were excellent in Edinburgh straiton park when we bought a bed, mattress and wardrobe
22 mars 2026
Réponse de Bensons For Beds - Edinburgh663
We're happy to hear that the shop staff were excellent when you purchased your bed, mattress, and wardrobe. Thank you for sharing your positive experience!
Team Bensons
Réponse de Bensons For Beds - Edinburgh663
Thank you! 😊 We’re glad you received helpful assistance and good advice.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
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