I found the assistant very helpful in store, not at all pushy Very pleasant, delivery guys also very good All in all a good experience with bensons beds
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4b Straiton Retail Park, EH20 9PW Straiton, Edinburgh, GB
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Lisez les avis des autres
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... Voir plus
L'entreprise a répondu
I was greeted warmly and professionally by one of the store workers who put my mind at ease very quickly. He helped me choose a suitable mattress within my price range, explaining all the pros and con... Voir plus
L'entreprise a répondu
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Edinburgh663
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, Royaume-Uni
- 1314402029
4,9
Excellent
278 avis
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Ordered what was required
Ordered what was required, kept well updated on progress of order. Very helpful staff.
14 juin 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased we kept you updated and our team was very helpful. Thank you for your kind feedback!
Team Bensons
Craigleith retail park Edinburgh
Good customer service and information.
Craigleith retail park Edinburgh
Good communicator in Josh
5 juin 2026
Réponse de Bensons For Beds - Edinburgh663
We're happy to hear you received good service and information. We appreciate your positive feedback!
Team Bensons
Réponse de Bensons For Beds - Edinburgh663
We're glad our team was helpful. Thank you!
Team Bensons
Stephen
Stephen, who helped me in the Straiton store, was very helpful, informative, and allowed me as much time as I needed to establish exactly what my requirements were.
The planning of delivery, follow ups by text, and the actual delivery were impeccably carried out.
24 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased to hear our team provided such helpful and informative assistance, ensuring you had ample time to make your decision. It's wonderful that the delivery process was impeccably carried out!
Team Bensons
Would recommend!
Great experience had when in buying a new bed and mattress. I had a wonderful advisor called Hannah who was very knowledgeable, helpful and polite. She went above and beyond when we were trying to organise delivery times. Would recommend!
23 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased you had a great experience buying your new bed and mattress! It's wonderful our advisor was knowledgeable and went above and beyond. Thank you for your recommendation!
Team Bensons
Assistant in shop very helpful.
Assistant in shop helpful.
Great communication about delivery.
Delivery on time.
25 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're so glad our team was helpful and your delivery was on time. Thank you for your feedback!
Team Bensons
Bensons service from showroom to…
Bensons service from showroom to delivery has been excellent. Delighted with new mattress.
23 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're so pleased your experience from showroom to delivery was excellent! We're glad you love your new mattress.
Team Bensons
Réponse de Bensons For Beds - Edinburgh663
We're so pleased you had great service and easy delivery! Thank you for your kind words.
Team Bensons
Friendly and approachable sales people
Friendly and approachable sales people.
Clear communication during process.
Value for money.
6 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're so happy to hear that you found our sales people friendly and approachable, and that our communication was clear and valuable.
Team Bensons
Staff were very helpful and not pushy…
Staff were very helpful and not pushy let us choose ourselfs after he asked what we wanted . He showed us what beds they had and then left us to decide .
3 mai 2026
Réponse de Bensons For Beds - Edinburgh663
We're happy to hear that our staff were helpful and allowed you to choose at your own pace. Thank you for acknowledging their assistance and your feedback!
Team Bensons
The shop staff were excellent in…
The shop staff were excellent in Edinburgh straiton park when we bought a bed, mattress and wardrobe
22 mars 2026
Réponse de Bensons For Beds - Edinburgh663
We're happy to hear that the shop staff were excellent when you purchased your bed, mattress, and wardrobe. Thank you for sharing your positive experience!
Team Bensons
Réponse de Bensons For Beds - Edinburgh663
Thank you! 😊 We’re glad you received helpful assistance and good advice.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Edinburgh663
All good and great service — we love to hear it! Thanks for taking the time to share your experience.
Thank you for your positive review - Lauryn at Customer Care 💜
Great service in store as usual
Great service in store as usual. Good communication regarding delivery and bed frame delivered to room of choice.
30 mars 2026
Réponse de Bensons For Beds - Edinburgh663
Mrs H,
We're so happy to hear about the great service you received in store! It's wonderful that our communication about your delivery was helpful and your bed frame was delivered to your room of choice. Thanks for your review!
Team Bensons - Jessica
Very pleased
The whole experience from visiting shop which was very pleasant to picking the mattress the sales lady very nice and knows her mattress🤗
5 avril 2026
Réponse de Bensons For Beds - Edinburgh663
We appreciate your positive feedback! We're so glad you found your shop visit pleasant and that our sales associate's expertise helped you choose your mattress.
Service was great from start to finish
Service was great from start to finish. The staff in the shop were friendly and helpful. The delivery service team were quick and thoughtful, as I had just put my baby down for a nap when they arrived and they managed to change over the beds very quietly. It was very much appreciated!!!
3 avril 2026
Réponse de Bensons For Beds - Edinburgh663
Thank you for the lovely feedback! 😊 We’re delighted to hear you had great service from start to finish. It’s especially nice to know the delivery team were so thoughtful and quiet while your baby was napping—that really means a lot to us. We truly appreciate you sharing your experience,
Megan | Customer Care Specialist💤
This is the 2nd bed we have bought…
This is the 2nd bed we have bought recently from Bensons and everything from the ordering to the delivery is seamless. You are kept informed at all stages of the process . Customer service as it should be done .
28 mars 2026
Réponse de Bensons For Beds - Edinburgh663
Thank you for your lovely feedback David! 😊 We’re delighted to hear this is your second bed with us and that everything from ordering to delivery was seamless. Keeping you informed every step of the way is exactly how customer service should be — thank you for choosing us again,
Megan | Customer Care Specialist
Pleased with service
Kept up to date with order details. Telephone call on morning of delivery with 1 hour guideline as to delivery time.
The 2 delivery guys were very polite and knew exactly what they were doing. First time I have used Bensons for Beds , Would use again.
14 mars 2026
Réponse de Bensons For Beds - Edinburgh663
Alexandra D,
We appreciate you taking the time to leave us a review! We're happy to hear that you were well-informed about your order and that our delivery team was punctual, polite, and efficient. We're glad you had a great first experience!
Team Bensons
All good, from ordering to delivery
Very helpful Sales Assistant in store. Choice of delivery dates very good. Kept me well informed about my order. The guys that delivered the new mattress and uplifted the old one were careful and respectful of my property, arrived on time and made the job look effortless.
9 mars 2026
Réponse de Bensons For Beds - Edinburgh663
Stephanie Jones,
We appreciate your 5-star review! It's great to hear that our sales assistant was so helpful and that you were pleased with the delivery options and updates. We're glad the delivery team was punctual, careful, and efficient with your mattress.
Team Bensons
Staff very informative and helpful.
Staff very informative and helpful.
Stress free purchase.
4 mars 2026
Réponse de Bensons For Beds - Edinburgh663
Mrs. Anne Ferguson,
We appreciate you taking the time to leave us this great feedback! We're so glad our staff were helpful and the purchase was stress-free.
Stewart - Team Bensons
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