Bensons For Beds - Edinburgh663 Avis 

Excellent service and great price for good quality bed

friendly knowledgeable staff – not pushy... Good choice of beds (not too expensive)

Peter was so helpful and very informative also never rushed us while we made our choice

The sales officer was very practical, hands-on and friendly. Gary took his time to explain the different options available which made a huge difference in influencing our decisions.

Good and friendly customer service, the only reason ii is not 5 stars is the excessively long wait time for the product which we weren’t told until after the sales pitch.

Gary was extremely helpful when showing us the mattresses that met our requirements. He also encouraged us to lie on them for a few minutes to ensure we would experience how they re ally felt when the body settled in. We chose the mattress and pillows we wanted but delayed purchasing in the hope that the 20% discount would be increased I. The January sale. Gary contacted us a few days later to advise that two pillows were included in the 20% offer which would be better value that 25% off. We thought about and agreed with him. An additional extra £50 to collect our old mattress was waived and a delivery date of 22 January earlier than expected. All in all a first class experience.

Friendly helpful staff both in store and in delivery

Customer care: Mr Garry was very helpful in choosing mattress and bed for our new home

Good sales technique, no pressure, clear explanation of what was best for our needs

I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy requested cancellation of insurance.
However I’m enjoying the bed. You could warn customers about accessing existing bedside tables ,lamps etc and develop products for this.
Please don’t request feedback again.

Excellent salesmen in store; very friendly and easy to deal with; great follow up service and delivery happened exactly as promised; no fuss. Would definitely use again.

I found the staff at the Straiton branch to be very helpful. They asked relevant questions and explained the various mattresses. When I told Hayleigh that I also wanted a base and headboard she again explained the various options.
There was no pressure to buy.
I would recommend using Bensons for Beds.

Recent bed purchase very good.

However delivery date was changed several times causing inconvenience .

Thus 4 stars

Nice, friendly, knowledgeable staff. Happy to answer all questions and give advice.
Excellent service.
Happy to recommend buying from them.

Shaun, your staff member, was helpful, knowledgeable and was not pushy. He gave us time to consider our choices

Very helpul salesman- Ashley - no pressure and very informative.
This was for Craigleith, not STraiton. No option to choose Craigleith.
Would have liked to know the prices at an earlier stage

Hayleigh was extremely helpful and friendly and enabled the decision on our purchase to be made easy.

Bought online very easy and helpful

Great customer service and quick delivery.