Not pressured upon arrival, had time to browse. Initially we did not intend to buy anything. Fast forward 1hr and we purchased a king size bed plus accessories, this was down to RYAN excellent sales m... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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Lisez les avis des autres
Ryan was very helpful in quickly understanding our needs and suggesting the appropriate options. He was very kind and cheerful and made the whole experience -- weird to say -- even enjoyable. The expl... Voir plus
L'entreprise a répondu
I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... Voir plus
L'entreprise a répondu
Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Erdington
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, Royaume-Uni
4,8
Excellent
182 avis
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New bed delivery
Apart from delivery day, and not contacting me to say that they were on their way, great service. Delivery team were friendly, helpful and courteous. Slightly earlier delivery time too. 👍🏼😀
Wayne at the Erdington store was a great help with our bed choice and re-arranging our delivery date. 👍🏼👍🏼
7 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Erdington
Thank you for sharing your experience with us! We apologize for the delay in contact, but we're glad to hear that you had a great delivery team and excellent service from Wayne at our Erdington store. We hope you enjoy your new bed! Megan at Customer Care😊🛏️
Nice and reasonable delivery team
Nice and reasonable delivery team. The sales rep at the store was amazing just that he made me buy more than I came for.
4 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Erdington
We're thrilled to hear that you had a great experience with our delivery team and sales rep! Our goal is to exceed your expectations and we're glad we could do just that. Thank you for your business.
Beverley help me find the right…
Beverley help me find the right mattress and base with the right colour well done Bev
30 juin 2025
Réponse de Bensons For Beds - Erdington
Thank you so much for your kind words! It was a pleasure assisting you in finding the perfect mattress and base. Your satisfaction is our top priority and we're thrilled we could meet your needs. Thank you for choosing us,
Megan at Customer Care
Great service
Ryan was helpful down to earth, explained all the types of divans, understood the budget, great service!
1 juillet 2025
Réponse de Bensons For Beds - Erdington
Thank you so much for the glowing review, we are thrilled to hear that Ryan provided such helpful and attentive service. We strive to ensure our customers receive top-notch assistance and are happy with their purchases. Thank you for choosing our business!
Great experience!
Great price..... no pushy sales techniques..... delivery service was great too
13 juin 2025
Avis spontané
Réponse de Bensons For Beds - Erdington
We're happy to hear you received a great price, a non-pressured sales experience, and excellent delivery service. Thank you for your positive feedback, Megan at Customer Care
Bev was great to work with at the…
Bev was great to work with at the Kingsbury road retail park branch very welcoming and looked after us both 👍🏼
7 juin 2025
Avis spontané
Réponse de Bensons For Beds - Erdington
We're happy to hear that you had a welcoming experience at our Kingsbury Road retail park branch. It's great to know that you were well looked after. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Erdington
We appreciate you taking the time to share your positive experience with our friendly, helpful, and knowledgeable staff! Take care, Megan at Customer Care
Very Friendly
Very easy to use , i went into the store beforehand to test mattresses in which the store employees made it very easy and comfortable to test the mattress i desired and allowed me to use a test machine which gives you different firmness ratings
5 juin 2025
Réponse de Bensons For Beds - Erdington
We're glad you found our mattress testing process easy and comfortable! It's great to hear that our team made your experience so positive and that you found the firmness rating machine helpful. Thanks for your feedback, Megan at Customer Care
Gentleman was very polite and helpful…
Gentleman was very polite and helpful excellent service. A great choice of beds and mattresses and a great price range
5 juin 2025
Réponse de Bensons For Beds - Erdington
We appreciate you sharing your positive experience! We're happy to hear that you found our service helpful and polite, with a great selection and prices. Thank you, Megan at Customer Care
Very helpful and informative staff in…
Very helpful and informative staff in the store, is more personal than shopping online.
26 mai 2025
Avis spontané
Réponse de Bensons For Beds - Erdington
We appreciate you sharing your experience! We're happy to hear that our staff were so helpful and informative. We're glad you find it more personal in store! Thank you, Megan at Customer care
We were given time to look round before…
We were given time to look round before speaking to assistant, who then gave us lots of information on the products we liked
12 mai 2025
Réponse de Bensons For Beds - Erdington
"Thanks for taking the time to browse our products and for sharing your experience. Our team is always ready to provide you with the necessary information to help you make the best purchase choices. Hope to see you again soon!"
My Bed purchasing experience
From my knowledgeable questions to my questions that probably didn't even make sense, the answers were there from the two gentlemen and they didn't make me feel silly. They were able to guide me and make suggestions all the way through and were very helpful indeed. I was shown different price options and any special offers they had that day.
I would recommend and buy again. Thanks
13 mai 2025
Réponse de Bensons For Beds - Erdington
Thank you for your kind words and recommendation! Our team takes pride in providing excellent customer service and helping our customers make informed decisions. We appreciate your business and look forward to serving you again in the future.
Very welcoming on arrival
Very welcoming on arrival. Helpful staff, especially Bev, who talked me through and give great advice on what was best for me.
10 mai 2025
Réponse de Bensons For Beds - Erdington
Thank you for your kind words! Our team strives to provide exceptional service, and we are so glad that you had a positive experience with Bev. We appreciate your support and look forward to seeing you again soon!
Had a great experience and customer…
Had a great experience and customer service with Abu employee from the Birmingham branch.
11 mai 2025
Réponse de Bensons For Beds - Erdington
"Thrilled to hear that Abu from our Birmingham branch provided exceptional customer service! Thank you for your kind words and for choosing our business. We look forward to seeing you again soon!" #CustomerSatisfaction #ExceptionalService #BirminghamBranch
Excellent customer service
Bev at the Ravenside Retail Park helped me with my purchase today and she couldn’t have done more. Very attentive, friendly and a pleasure to meet. She is a real credit to your team :)
5 mai 2025
Avis spontané
Réponse de Bensons For Beds - Erdington
Thank you for your kind words, we are delighted to hear that Bev provided such exceptional service during your visit to our store. We are proud to have her as a part of our team and will make sure to pass on your compliments to her. We hope to see you again soon! :) Sleep well, Team Bensons💜
Met Ryan almost as soon as we entered
Met Ryan almost as soon as we entered. He very quickly found and replicated our previous order. It was a pleasure to be served as professionally and as promptly as we were. All the relevant details were to hand.
26 avril 2025
Avis spontané
Réponse de Bensons For Beds - Erdington
Thank you for the kind words, we are happy to hear that Ryan provided such excellent service and made sure to replicate your previous order. We strive to provide prompt and professional service to all of our customers. We appreciate your support!
All round service from walk in to finished product
Great salesman (Wayne) - not pushy, friendly and fair / realistic
Assembly service equally good - they guys came, very respectful, fitted with ease and did a great job!
25 avril 2025
Réponse de Bensons For Beds - Erdington
Thank you for your wonderful review! Our team always strives to provide top-notch service, and we're glad to hear that Wayne and our assembly team lived up to your expectations. We appreciate your business and hope to see you again soon! 😀👍 #HappyCustomers #GreatService
The staff were really helpful…
The staff were really helpful especially Bev and the manager. I bought a mattress 8 years ago and wanted the same again. Luckily the mattress was still made and I am looking forward to receiving my new mattress very soon.
26 avril 2025
Avis spontané
Réponse de Bensons For Beds - Erdington
We are thrilled to hear about your positive experience with our staff, especially Bev and our manager. It's always a pleasure to have returning customers like you. Thank you for choosing us for your new mattress purchase, we can't wait for you to receive it!
Very knowledgeable
Wayne helped us determine the matress we needed and explained all the options available.
24 avril 2025
Réponse de Bensons For Beds - Erdington
Thank you for your kind words! We are thrilled to hear that Wayne provided exceptional service and helped you find the perfect mattress. Thank you for choosing us for your bedding needs. Sleep well! ✨🛏️
Great customer service
24 avril 2025
Réponse de Bensons For Beds - Erdington
"Thank you so much for your kind words about our customer service! We strive to provide the best experience for our valued clients. Come back and see us again soon!"
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