Bensons For Beds - Gateshead Avis 

Steve took us right through the process start to finish explaining all the aspects of finding the perfect bed for our budget. He wasn’t pushy & explained how using all the tools in store would help us find the right bed for us , which we done with his guidance.

Lovely staff, no pressure was able to have a look around and staff there when needed and gave good advice

Very helpful & knowledgeable lady helped me choose my mattress. Delivery with 2 hour slot, great.

My experience with Bensons was fantastic from going to the showroom and selecting my mattress to delivery the company were professional and kept me informed of delivery dates etc.
The crew delivering the mattress were respectful of my home and carried out their job with expertise
I am very happy with the purchase of my mattress which is a quality item should I need another mattress in the future Bensons will be my first port of call

Your salesman Andrew was brilliant and very thorough. Measured us for our mattresses and demonstrated the bed I chose.

Great service - very helpful when both choosing and ordering

We purchased a new bed, headboard and mattress yesterday for our grandaughters. The service we received in Metro Retail Park Gateshead was second to none. Louise the sales representative was lovely, she was very friendly and efficient she was very knowledgeable and informative about the beds and mattresses. She was helpful without being pushy....which always puts us off. We will make Bensons for Beds our first port of call for any future bed purchases. If we could give 11/10 we would! Thanks again to Louise and Bensons for Beds. 😊

Andy in the Gateshead store was extremely helpful, informative & friendly. Great service, not pushy & would return again in the future.

Great experience buying new mattress. Assistant called Jan was very knowledgeable and friendly. Talked through offers etc but left us to try different options which was great. Woukd definitely recommend.

Karen was charming and knew the product thoroughly. She answered all my questions fully and was always polite and respectful. The product sold itself, Karen was not pushy, but showed all the capabilities of the product.

Great service again. Explained well and took time showing products. Good conversation. Felt valued and appreciated. Thank you Araf at Team Valley.

The mattress was delivered on time with great care

Store was welcoming from the off set.
Sale rep, Andrew was fantastic. Showed me everything there was to the process of buying a bed and mattress.
Loved my experience

The lady who served us was very helpful and wasn’t pushy

Very clean and good service

My experience at Bensons-for-Beds was excellent 👌👏👍We were served by Andrew. What a wonderful person,very friendly,helpful,knowledgeable about his job.He helped us choose the right bed, mattress and pillows. I'm very grateful for the mattress and pillows inspection as I have a back problem. If is wasn't for his advice we would have chosen the wrong size of drawers at the sides of the bed which would have caused inconvenience in the future.

The person who served us ( Peter) was very knowledgeable, helpful and patient. We didn't feel under any pressure to rush our decision. We left the store feeling satisfied and happy. We also appreciate all the other services on offer such as bed assemble, removal and recycling off the old bed.

excellent friendly service from ordering to delivery
delivered on time no issues
all packaging removed - no assembly problems

Bought £300 child’s bed and £200 mattress 8 months ago , and was told there was a 1 year guarantee..
When the bed was assembled by a friend with vast knowledge of assembling pre packaged goods he did think the chipboard panels were not very well made but it did seem sturdy as it was built in place ..
We have just decorated the room and as we had to move the bed away from the wall I had two men with experience in removing furniture lift it out of the way , as soon as the bed was lifted off the floor the whole underside including the supports broke away rendering the bed useless..
called bensons for beds emailed them the documents and pics of damage which clearly show how brittle the chipboard was all I got from them was that it was my fault for moving it and they we must of moved it wrong !!!. The two men who moved it both have done handling and lifting courses for there jobs and have moved hundreds of beds and even they said they have never seen this happen before …
Obviously bensons don’t care that we now don’t have a bed for our daughter to sleep on and don’t want to admit the product is poorly made so they now won’t do anything to help and say it’s our fault , since when do u buy a bed knowing your never going to be able to move it and if it hadn’t been against a wall this could of happened while my daughter was on the bed causing her injury !!!… never ever going to buy from them again after this nd now im getting in touch with trading standards as this is disgraceful