Bensons For Beds - Gillingham593 Avis 

My Mum ordered a mattress. It took weeks to come. On arrival she was very happy. Within weeks the cover to the Mattress all stretched and puckered. I had to contact customer services several times over this matter. The law is I purchased the mattress from Benson for beds so they should deal with it, but i had to deal with the manufacturer. I even had to have my bed inspected. Eventually the faulty mattress was replaced.
This Mattress went exactly the same way within the first six weeks. Again weeks to get it sorted. Had to choose a different mattress as original one obviously was a problem and discontinued.
There has been a problem with the order being placed so again I have been waiting months. Mistakes happen so this is one of those things. I am now being messed around with the delivery date. Today the delivery men came so my disabled mother stripped her bed. After they removed the mattress they realised they did have a replacement. So my mum has had to have the faulty mattress put back on and re make the bed. Still waiting for New Mattress. How much worse can the service from Benson For beds get.

Very efficient & knowledgeable from the lady in your Gillingham branch , sorry I can’t remember her name

Great help and advice from staff in the shop, thanks

The lady who served us and all the staff at this store was very friendly and we had good laugh with them.
Showed us mattress we was looking for but we wanted a firm mattress so ordered one can’t thank Odette the lady who served us very friendly.

We were met with really lovely, helpful, experienced sales assistant, really knowledgeable about the products. Was happy to let us look around, but readily available when we wanted to ask questions.
As we are moving to a new area, the sales assistant managed to liase with the delivery team and organised the onward delivery service.
I will certainly recommend Benson for Beds. Excellent service.

The store had a wide range of mattresses and we were put at ease and advised by sales colleague Wendy who was really great.

odete in gillingham store is a credit to the company, thank you, got a few issues with bed etc that i hope to rectify before returning to store with these issues

Very welcoming and helpful purchase of sofa bed really easy showed how it works staff very friendly.

Fantastic friendly member of the team at gillingham branch (wish i could remember his name) no pressure, helpful and caring. Easy purchase. Thankyou.

Great service at Benson for Beds, with expert help and advice from Odette, we managed to find the perfect bed and mattress for us.

No pressure from sales team just straight forward honest help and advice both Wendy and Richard worked well as a team and it was a pleasure doing business. The only downside was the lengthy wait for delivery which was taken out of Wendy's hands to be fair.

The lady that helped us Odette was amazing! She was patient with us and had brilliant knowledge of the products! She literally went above and beyond for us!

Gemma served me today
She gave me info and advice on all that I needed.
She was knowledgeable, precise and very helpful.

We were guided through the options most helpfully to ensure we had the best information.

Really helpful staff, made the purchase quick and easy

Odette was wonderful friendly knowledgeable and helpful

Lovely customer service. Can’t remember his name now but would definitely recommend. He was very patient enough to explain.

The customer advisor was very helpful and answered my questions.