Salesman was amazing very friendly and helpful wasn't pushy helped advice us then processed our order excellent customer care service from him well done Kepted recieving email updates on the progre... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
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Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... Voir plus
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In store experience was great. Staff knowledgeable. The mattress is very comfy however, upon unrolling the yellow tape from the packaging has left 3 small yellow marks on the mattress. Not what we wou... Voir plus
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Staff were excellent, they were very helpful, patient and they listened. They stuck to their word, delivery was stress free with plenty of notice so I could get organised. Would recommend
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À propos de l'entreprise
À propos de Bensons For Beds - Grimsby694
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, Royaume-Uni
- 1472403088
4,8
Excellent
242 avis
Demande des avis aux clients
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Lee made the whole experience great
Lee made the whole experience great, very relaxed not pushy, explained everything that was relevant and avoided what wasn’t.
Overall very pleased with purchases although still awaiting delivery as we needed more time to get room ready. But this was not a problem, Lee made it all seem so easy. Refreshing.
22 mars 2026
Avis spontané
Réponse de Bensons For Beds - Grimsby694
Thank you for the lovely feedback! We’re so pleased Lee made the whole experience relaxed and easy, with no pressure at all. Glad everything was arranged to suit your timing — we’ll have your delivery ready when you are.
Thanks again for your support—it means a lot,
Megan at Customer Care🛏️✨
Adrian who served us was extremely…
Adrian who served us was extremely helpful and knowledgeable. He didn't hesitate to unfold sofa beds to show ease of using. Would certainly go back
21 mars 2026
Avis spontané
Réponse de Bensons For Beds - Grimsby694
Thanks for the lovely review Mr Beaumont! So glad Adrian went the extra mile — sofa beds and all! His knowledge and helpfulness really shine. We’d love to welcome you back,
Megan at Customer Care🌟
Excellent service
Excellent service, our advisor really helped us find what we were looking for within our budget
18 mars 2026
Réponse de Bensons For Beds - Grimsby694
Thank you so much for giving us 5 stars! We’re delighted to hear you received excellent service and that your advisor helped you find exactly what you needed within your budget. We really appreciate you sharing your experience with us,
Megan at Customer Care! 😊🛏️
Réponse de Bensons For Beds - Grimsby694
We're happy to hear that you received excellent service and found everything you needed for your new mattress! We appreciate your feedback.
Team Bensons - Jessica
Excellent
What a fantastic shopping experience, it was nice to be in a showroom with no pushy salesman but to have someone on hand to answer questions.
Tried out a few different mattresses and bed styles before deciding on our choice
The salesman we had was fantastic, went through all the different credit options and everything else
I will definitely be using them again
11 mars 2026
Réponse de Bensons For Beds - Grimsby694
Thank you so much for your fantastic review! I’m really pleased to hear you had such an excellent shopping experience. It’s great to know you felt comfortable browsing the showroom without any pressure, while still having someone on hand to answer your questions whenever you needed support.
We truly appreciate your kind words, and it’s wonderful to hear you’ll be returning in the future,
Megan at Customer Care
Exceptional service
Great experience choosing a new mattress . The staff where exceptional and excellent great service .
22 février 2026
Réponse de Bensons For Beds - Grimsby694
Thank you so much for your lovely review! We’re delighted to hear you had a great experience choosing your new mattress. It’s wonderful to know the team were exceptional and provided excellent service throughout. Enjoy your new comfort,
Megan at Customer Care😊
Recommend
From the salesman Lee to the regular updates, phone calls and courteous delivery with care taken to my property and carpets I am very happy with my purchases and experience
Thank you to all involved
1 février 2026
Avis spontané
Réponse de Bensons For Beds - Grimsby694
We're happy to hear about your positive experience, from the updates to the careful delivery. We appreciate your recognition of our team's dedication to your satisfaction with your purchases.
Stewart - Team Bensons
I would 100% recommend using benson for…
I would 100% recommend using benson for beds, they went above and beyond
16 février 2026
Avis spontané
Réponse de Bensons For Beds - Grimsby694
We're happy to know we exceeded your expectations. Thank you for recommending us; we appreciate your positive feedback!
Stewart - Team Bensons
Lee for Benson for Beds in Lincolnshire
Lee, the sales manager, was patient and guided us smoothly from start to finish. Delivery was punctual and professional. The crew were warm, meticulous, and knowledgeable. We’re proud Tempur bed owners and very pleased with our purchase—better sleep and no more back or neck pain.
15 février 2026
Réponse de Bensons For Beds - Grimsby694
We're happy to hear that the sales manager guided you smoothly. It's great the delivery was punctual and professional, and the crew were warm and knowledgeable. We appreciate you sharing that you're pleased with your purchase!
Stewart - Bensons Team
Réponse de Bensons For Beds - Grimsby694
Thank you for your positive feedback, It really does mean a lot
Stewart Team Bensons
I went into the Grimsby store to look…
I went into the Grimsby store to look around after an unsuccessful visit to Dreams.
I was greeted on entry, asked if I knew what I was looking for & to feel free to try out the mattresses & ask for help when I needed it. I chose 2 bedframes & 2 mattresses. Megan was very helpful & I was offered a cup of tea whilst we were sorting out the paperwork. Megan went through everything twice just to make sure everything was correct & I left feeling confident with my choices & very much like a valued customer.
Thank you for having the staff that are happy to help customers.
9 février 2026
Réponse de Bensons For Beds - Grimsby694
We're glad you enjoyed your experience in our Grimsby store. It's great to hear that our team made you feel valued and confident with your choices. Thank you for your positive feedback,
Megan at Customer Care
Lee the shop colleague was helpful and…
Lee the shop colleague was helpful and gave us piece of mind on our purchase. Great communication overall.
15 janvier 2026
Réponse de Bensons For Beds - Grimsby694
We appreciate your feedback! We're happy to hear that our colleague was helpful and provided assurance during your purchase, and that you experienced great communication.
Brilliant team from the store to…
Brilliant team from the store to delivery
29 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Grimsby694
We appreciate you sharing that our team was brilliant from the store to your delivery! Thank you for letting us know about your experience,
Megan at Customer Care
Réponse de Bensons For Beds - Grimsby694
Thanks for your feedback Wayne! 😊 We’re really glad to hear the team were polite and helpful. We understand the £49.99 delivery fee can feel a bit high, especially after investing in a £1500 mattress. Your comments are appreciated and will be passed on for review. Thanks again for shopping with us,
- Megan at Customer Care💜
First class
Awesome service all the way through! From buying and picking to getting it delivered, we got top-notch service. Lee at the store was super helpful, and both delivery guys were polite and respectful. I totally love the Otterman divan bed; it's built great and I sleep like a baby on it.
30 janvier 2026
Réponse de Bensons For Beds - Grimsby694
We're happy to hear that you received awesome service throughout your experience, from purchase to delivery! We're also glad that our team members were helpful and respectful, and that you love your new bed. Thank you for your positive feedback,
Megan at Customer Care
Very helpful in shop experience at…
Very helpful in shop experience at Grimsby with Danielle, easy ordering and good communication for delivery. Only slept on the mattress for a few nights but appears good quality and suitable to our needs.
26 janvier 2026
Réponse de Bensons For Beds - Grimsby694
We're happy to hear about your helpful in-store experience and easy ordering process. We appreciate your positive feedback on the communication regarding delivery and hope the mattress continues to meet your needs!
Réponse de Bensons For Beds - Grimsby694
We're happy to hear that you had an excellent experience with our salesman in our Grimsby branch. Thank you for your positive feedback.
Friendly staff and very helpful in…
Friendly staff and very helpful in choosing the right matress for our needs
11 janvier 2026
Réponse de Bensons For Beds - Grimsby694
We’re so pleased to hear our team helped you find the perfect mattress for your needs. Thank you for your positive review – Lauryn at Customer Care 💜
Lee at the Grimsby store - 10/10
My wife and and I visited the Grimsby store 10/01/26, the sales guy Lee was excellent. His product knowledge was top notch and he definitely went above and beyond in helping us decide on the right bed.
10 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Grimsby694
We appreciate you sharing your experience at the Grimsby store! We're happy to hear that our team member's product knowledge and assistance helped you choose the right bed. Thank you for your positive review – Lauryn at Customer Care 💜
The man I saw in the showroom was…
The man I saw in the showroom was brilliant, very patient and knowledgable
14 décembre 2025
Réponse de Bensons For Beds - Grimsby694
We're glad you found our showroom staff helpful, patient, and knowledgeable. We appreciate you taking the time to share your positive experience!
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