We were greeted in store by a friendly young man. He was not intrusive. I explained what I was looking for and he directed me accordingly. It turns out what I thought I was looking for was not actuall... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8 Westside Retail Park, Guiseley, LS20 9NE Leeds, Yorkshire, GB
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Lisez les avis des autres
I have recently bought another bed from Bensons for Beds. I am very impressed by it. The service I received in store was exemplary. Delivery and assembly was perfect. I chose another product based o... Voir plus
L'entreprise a répondu
Easy purchase guided through the different mattress range by friendly and knowledgeable staff. Great comms delivery as promised within a week.
L'entreprise a répondu
On entering the Guiseley store I was welcomed by Olivia, who quickly understood my needs. Without fuss I tried the 'test' bed to ascertain the best mattress type for me. Several beds later I decided w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Guiseley273
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 8 Westside Retail Park, Guiseley, LS20 9NE, Leeds, Yorkshire, Royaume-Uni
- 1943876755
4,8
Excellent
319 avis
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Excellent customer service
T'Nisha- the young lady that served me was extremely helpful and very friendly. Highly recommend this store
8 avril 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
Thank you for your positive review! We are thrilled to hear that T'Nisha provided you with exceptional service. We pride ourselves on having friendly and helpful staff. Thank you for recommending our store!
Excellent service
The customer service was very good. The staff were friendly and patient, providing relevant information on all the products I was interested in.
19 mars 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate you sharing your experience. We're happy to hear that our team was friendly and patient, providing helpful information. Thank you for your kind words, Megan at Customer Care
Excellent service from all staff very…
Excellent service from all staff very help and got me the right mattress for my back, very happy customer.
13 mars 2025
Réponse de Bensons For Beds - Guiseley273
We're delighted to hear that you received excellent service and that our staff helped you find the right mattress for your back! We appreciate your feedback, Megan at Customer Care
The staff at Guiseley were very…
The staff at Guiseley were very helpful, Olivia showed me the range of beds and suggested which ones would suit.
Happy with the help and the new mattress is being delivered quickly.
6 mars 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate you sharing your positive experience. We're happy to hear that our team member at Guiseley was so helpful in guiding you to the perfect bed. We hope you enjoy your new mattress, Megan at Customer care
Great selection / quality
Great selection / quality, competitive price, kiana who dealt with our purchase was very helpful and made the purchase easy.
1 mars 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you found a great selection of quality products at a competitive price. We appreciate your feedback regarding the helpful service you received, making your purchase easy. Thank you, Megan at Customer Care.
Olivia (liv) was very knowledgeable and…
Olivia (liv) was very knowledgeable and helpful.
6 mars 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that our team member was helpful and knowledgeable. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care.
Excellent service
This is the first time I purchased a bed. The service I got was amazing. The gentleman in leeds store showed me the options and worked patiently with me to help me choose well. He was very knowledgeable. Thank you for the great service. Will be going again to purchase one more for my son.
24 février 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate you sharing your experience. We're happy to hear that our team member in Leeds provided amazing, patient, and knowledgeable service, helping you choose the perfect bed. We look forward to assisting you again in the future, Megan at Customer Care
Guiseley Store! Great service!
The lady who originally helped me at Benson for beds - Guiseley store was very knowledgeable and helpful.
I think her name was Olivia! Great shopping experience.
11 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you had a great shopping experience! It's wonderful to know that one of our team members was so helpful and knowledgeable. We appreciate your positive feedback, Megan at Customer Care
Polite and very helpful.
31 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate you taking the time to share your positive experience with us; we are so glad to hear it! Take care, Megan at Customer Care
Unhappy with the overall service
Unhappy with the overall service. Explained this in my phone calls and visits to the shop
11 février 2025
Réponse de Bensons For Beds - Guiseley273
We regret that our service did not meet your expectations. We appreciate your feedback and your patience with allowing us to put this right. Take care, Megan at Customer Care
Helpful but not pushy.
The sales assistant was very helpful but not pushy.
The range of mattresses to try is very good (so many it could be confusing!)
A good experience.
11 février 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate your feedback! We're glad our sales assistant was helpful and not pushy. We aim to provide a wide range of mattresses for you to choose from for a good experience.
Take care,
Megan at Customer Care
We had advice yet were left to test the…
We had advice yet were left to test the mattresses and decide on our own.
3 février 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate your feedback. We aim to provide guidance while allowing you to explore options and choose what feels best for you.
Take care, Megan at Customer Care
There were plenty of mattresses of…
There were plenty of mattresses of varying prices to try out. We were able to take our time to choose the one we wanted.
2 février 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you found a mattress from our wide selection at your own pace. Thank you for your feedback; we appreciate it greatly! Take care, Megan at Customer Care
Olivia was excellent
Olivia was excellent - professional and knowledgable.
31 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you had such a positive experience. Thank you for sharing your feedback; we appreciate it very much. Take care,
Megan at Customer Care
We came first visited the store we were…
We came first visited the store we were helped by a lovely lady.
We returned and then had to go over everything again!!
They couldn't find our quote and it took ages before if got sorted out.
29 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate you bringing this to our attention. We're sorry your quote wasn't readily available during your return visit, and it took a while to sort out. We'll review our processes to prevent this, Megan at Customer Care
Olivia outstanding saleswoman
Olivia was a star spent time with me on choosing the correct mattress to my sleep positions.
Thank you
25 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We're happy to hear that you had a wonderful experience and that our team member was helpful in guiding you to the perfect mattress. Thank you for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Guiseley273
We appreciate your feedback! We are so glad our assistants were friendly and helpful during your visit. Thanks for the positive review, Megan at Customer Care
Service in the shop was great
Service in the shop was great, however the after sales experience when trying to amend the order over the phone is appalling.
27 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We appreciate your feedback. We're sorry the phone experience was not helpful after the great shop service. We will address this internally. Thank you,
Megan at Customer Care
Excellent personal service
Excellent personal service, advised at every step of the process. We would highly recommend them to anyone buying a bed
25 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We appreciate you highlighting our personal service and guidance. It is wonderful to hear you recommend us to future customers looking for a bed.
Take care,
Megan at Customer Care
New mattress
We recently bought a mattress from the Guiseley store and were very impressed with both the excellent service and advice, as well as the impressive range of products available to view and try.
The staff were friendly, patient and very knowledgeable, giving us time to test out as many beds as necessary. We would certainly use them again. A highly recommended store all round.
15 janvier 2025
Réponse de Bensons For Beds - Guiseley273
We're delighted you were impressed with our Guiseley store's service and range. It's great to hear that our team's knowledge and patience helped you find the perfect mattress. Thank you for your recommendation, Megan at Customer Care
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