We’ve had our new mattress a few weeks now and the whole process was a positive experience from choosing to delivery and aftercare advice. Mark in Huddersfield branch was invaluable. He told us wh... Voir plus
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Établissement
Changer d'établissementUnit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire, GB
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Lisez les avis des autres
I explored almost all the different ranges available and explained that I needed a bed delivered within just two days, which seemed almost impossible! However, the team were so gracious and h... Voir plus
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We wanted a single bed that would last from childhood to adulthood like our other bed. Unfortunately there weren't many within our price range bearing in mind the mattresses are priced separ... Voir plus
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From start to finish and every member of staff where friendly and helpful. Had some amazing laugh with too. Sales team at Huddersfield brilliant Ryan was fab and really helped with the important advic... Voir plus
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Huddersfield670
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire, Royaume-Uni
- 1484549023
4,7
Excellent
411 avis
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Had great difficulty finding a mattress…
Had great difficulty finding a mattress that met our needs - used the comfort guarantee to return one and buy a replacement. Very helpful store staff.
18 avril 2026
Réponse de Bensons For Beds - Huddersfield670
Thank you for sharing your experience! We’re really pleased our comfort guarantee helped and that our store team supported you along the way 😊
Sleep well and sweet dreams!
Megan | Customer Care Specialist
We had a great experience picking out…
We had a great experience picking out mattresses for our new home, Liam was very helpful with all our requests and picking out what we wanted.
14 avril 2026
Avis spontané
Réponse de Bensons For Beds - Huddersfield670
We're delighted you had a great experience selecting mattresses for your new home! We're glad Liam was helpful with your requests and in choosing what you wanted.
Team Bensons
The bed is beautiful
The bed is beautiful, however we are now on 2 weeks sleeping on it and it’s still harder than the mattress we tried in the store, we were also sold a protection policy which was not discussed at all and we didn’t want, not sure where we stand with that! When the delivery men turned up, one of them was a bit difficult, instantly said it wouldn’t go upstairs, I was trying to explain how to get it up the stairs and he was very dismissive, even though I said me and my husband had brought the same size bed down the stairs that morning, eventually after finally listening to me the bed went upstairs with no issues. I’m sure the mattresses will soften and we will get used to it. I love the storage and the colour of the head board.
29 mars 2026
Réponse de Bensons For Beds - Huddersfield670
Thank you for your feedback. We’re really pleased to hear you love the look of the bed, especially the storage and headboard. We’re sorry for the issues you experienced with the mattress feel, the protection policy not being clearly discussed, and the delivery experience — we appreciate you raising this and will ensure it’s shared with the relevant teams,
Megan | Customer Care Specialist
Excellent service from sale to delivery…
Excellent service from sale to delivery and build. Very friendly team throughout the process.
2 avril 2026
Réponse de Bensons For Beds - Huddersfield670
We appreciate your fantastic feedback! It's great to hear you received excellent service, from the sale to the friendly delivery and build team.
Had a great experience with Bensons for…
Had a great experience with Bensons for Beds at the Huddersfield branch.Tony was very patient and knowledgeable and the bed we purchased is super comfortable.The delivery was on time with Sean & Andy who were very helpful also.
16 mars 2026
Avis spontané
Réponse de Bensons For Beds - Huddersfield670
We're happy to hear about your great experience at the Huddersfield branch! It's wonderful that our colleague was patient and knowledgeable, and that you find your new bed super comfortable. We're also glad delivery went smoothly.
Beware.
Beware, Bensons for beds don’t honour there guarantee. We bought a mattress which had a 10 year warranty. After 5 years The mattress sank and had a big “hill” down the centre of the bed. They sent a “technician” to look at it, and he said it’s because we hadn’t used the centre of the mattress.😂. And the collapse of the foam was normal, and there was nothing wrong with the mattress.
2 avril 2026
Réponse de Bensons For Beds - Huddersfield670
We appreciate you bringing this to our attention. We're sorry to hear about the issue with your mattress and the warranty experience. We aim to provide quality products and support and will look into this further. Thanks for your feedback.
Bernie the store manager was friendly…
Bernie the store manager was friendly approachable and very knowledgeable. She was just great to talk to and made the decision making process easy.
28 mars 2026
Réponse de Bensons For Beds - Huddersfield670
Thank you for the lovely feedback! We’re delighted Bernie made the experience so easy and enjoyable!
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist✨
Réponse de Bensons For Beds - Huddersfield670
Thanks for your feedback Sandra! Great to hear the delivery went well,
Megan | Customer Care Specialist✨
Very helpful staff
I made a mistake and ordered the wrong bed online. After speaking with Mark from the Huddersfield branch, all was sorted. Very friendly and helpful and a credit to the company.
29 mars 2026
Avis spontané
Réponse de Bensons For Beds - Huddersfield670
Thanks so much! Glad Mark could get everything sorted so quickly — he’ll be thrilled to hear your kind words.
Thanks again for your support—it means a lot!
Megan | Customer Care Specialist🌟
Friendly, experienced and knowledgeable salesman. We weren’t pushed into making a decision.
Friendly, knowledgeable salesman. We weren’t hurried into making a decision on which mattress to buy. Texts came through keeping us informed on delivery and the delivery men couldn’t have been nicer Altogether a terrific experience buying from bensons.
29 mars 2026
Réponse de Bensons For Beds - Huddersfield670
Thank you for the lovely feedback! 😊 We’re so pleased to hear you received friendly, knowledgeable advice with no pressure, and that delivery updates kept you well informed. It’s great to know the delivery team were just as nice too. A terrific experience all round — enjoy your new mattress,
Megan | Customer Care Specialist 🛏️✨
The buying experience was great
The buying experience was great, staff very friendly and helpful. Delivery was by the manufacturer which was on time and with care. In hindsight should have gone for firmer mattress but that was not their fault.
23 octobre 2025
Réponse de Bensons For Beds - Huddersfield670
Thank you! We’re really glad you had a great buying experience and found the team friendly and helpful. Wonderful to hear delivery was on time and handled with care. Sorry to hear the mattress firmness wasn’t quite right for your needs, but we appreciate your honest feedback,
Megan at Customer Care
Based on purchase.
Obviously I'll update my review as and when my order arrives .
This review is in relation to Andre at the Huddersfield branch.
I really liked the fancy machine that recommended the type of mattress and Andre was happy to show various options and styles and was friendly and knowledgeable.
The following day I returned to add a headboard and also met Nigel who was also helpful and cheerful.
Hope my aftersales is going to be equally positive. 😊
21 mars 2026
Avis spontané
Réponse de Bensons For Beds - Huddersfield670
Thank you so much for your lovely feedback! We’re delighted to hear Andre made your visit such a positive experience — the mattress‑matching machine is a great tool, and it’s wonderful he could walk you through all the options with his friendly, knowledgeable approach.
It’s great to hear Nigel was just as cheerful and helpful when you returned to add a headboard. We truly appreciate your kind words,
Megan at Customer Care🌟
No disposal despite being told it was included
We were told the old mattress would be taken away. No charge was discussed when placing the order.
Huddersfield store simply not interested and offered to collect it for £50!
If it's not on the order form it's not their problem even though they omitted it in the first place.
18 mars 2026
Avis spontané
Réponse de Bensons For Beds - Huddersfield670
Thank you for leaving us a review Pete, and I’m really sorry for the confusion and inconvenience this has caused.
I can confirm that our recycling service does come with a charge, and I completely understand how frustrating it must be if this wasn’t explained to you at the time of placing your order. You can find full details about how the service works, along with the pricing, on our website here:
👉 https://www.bensonsforbeds.co.uk/services/recycling/
While recycling isn’t automatically included with purchases, it should always be offered and clearly explained in store. I’m sorry if this didn’t happen during your visit to the Huddersfield branch.
Thanks again for raising this and I hope you enjoy your new order,
Megan at Customer Care
Good communication prior to and on day…
Good communication prior to and on day of delivery
15 mars 2026
Réponse de Bensons For Beds - Huddersfield670
Thank you for your 4 star review Kate! We’re glad to hear the communication before and on the day of delivery was clear and helpful. Really appreciate your feedback,
Megan at Customer Care
Great service end to end
Great service in the shop, delivery on time , lots of communication and update and the drivers were especially friendly and considerate.
9 mars 2026
Réponse de Bensons For Beds - Huddersfield670
Thank you so much for your lovely feedback! We're delighted to hear you received great service in the shop, with on‑time delivery, clear communication throughout, and friendly, considerate drivers. – Megan at Customer Care
Réponse de Bensons For Beds - Huddersfield670
Christopher Allen,
We appreciate your feedback and are so happy to hear you found our assistance, information, and positivity outstanding!
Team Bensons
Happy customers
We went in to the Huddersfield store just to look and then compare prices .
We were impressed with the knowledge that Mark had regarding our particular requests / needs.
We were not pressured into making any decisions , take as long as you need .
Certainly more of a pleasure than painful experience.
1 mars 2026
Réponse de Bensons For Beds - Huddersfield670
Jacqueline Murray,
We're happy to hear that you were impressed with the knowledge shared and that you felt no pressure during your visit to our store. We appreciate you taking the time to share your experience!
Team Bensons
Always use bensons for bed and…
Always use bensons for bed and mattresses they are cheaper than some.but you still get quality plus great choices. The mattress I just bought is nice and comfortable very happy with purchase
27 février 2026
Réponse de Bensons For Beds - Huddersfield670
yvonne ward,
We're happy to hear that you consistently choose us for your beds and mattresses! It's great to know you find our products to be high quality, with great choices and that you are very happy with your recent comfortable mattress purchase.
Team Bensons
From start to finish was flawless from…
From start to finish was flawless from the helpful staff in the shop, great delivery communication and again helpful and friendly delivery team.
The bed is very cozy and comfortable.
We would definitely recommend this company
27 février 2026
Réponse de Bensons For Beds - Huddersfield670
Thank you for your wonderful feedback Mrs Wallbanks! We’re delighted to hear that everything was flawless from start to finish — from the helpful team in-store to the great delivery communication and the friendly delivery team. It’s fantastic to know you’re enjoying your new bed and finding it so cosy and comfortable. We truly appreciate your recommendation,
Megan at Customer Care
It all started when we went into the…
It all started when we went into the shop in Huddersfield and met Ellie she was very knowledgeable explaining all about the different beds and types , especially mattresses asked us what we preferred. hense we settled on the Luxurious earth O1 Hypnos , she didn’t rush us or pressure us . We thought it was the best for us in the shop .
27 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Huddersfield670
We're happy to hear about your positive experience in our Huddersfield shop. It's great to know that our team member was knowledgeable and helpful in guiding you to the perfect mattress without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
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