From contact with the store to going in and choosing a new mattress and delivery everything was exceptional the staff were all very friendly and informative nothing was too much trouble would definite... Voir plus
Établissement
Changer d'établissementUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
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Lisez les avis des autres
Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the... Voir plus
L'entreprise a répondu
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... Voir plus
L'entreprise a répondu
From start to finish a great experience. Tom in the Hull branch listened carefully to what we wanted gave us great unhurried advice. We did not feel pressured and came away feeling valued. We came awa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Hull678
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, Royaume-Uni
- 1482219147
4,9
Excellent
595 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a mattress which developed a fault
I had a mattress which developed a fault a technician came out and failed the mattress I was able to get a new one with no problems, unfortunately the new one was too firm for us and I was able to change it to a softer one with no hassle at all delivered and installed quickly, the only thing I wasn’t happy with was having to pay a fee for changing the mattress when it’s a comfort guarantee that you can swap if any problems
14 mai 2026
Avis spontané
Réponse de Bensons For Beds - Hull678
We appreciate you sharing your experience. We are glad we could assist with the mattress exchange. We note your feedback regarding the fee for the comfort guarantee exchange. We are always reviewing our policies.
Team Bensons
Delivery guys were great
Delivery guys were great. On time, polite and courteous, respectful of our property (shoes off). Carried the mattress up stairs and put it on the bed all with a smile . What more could you ask. Cheers guys.
15 mai 2026
Réponse de Bensons For Beds - Hull678
We're so pleased to hear our delivery team was on time, polite, and respectful of your home! It's wonderful they provided such great service with a smile. Thank you for your kind feedback.
Team Bensons - Jess
Réponse de Bensons For Beds - Hull678
Thank you for your review
Team Bensons - Jess
The 3B’s (Bestie Benson Beds)
Good value for money but still providing a quality product. Natalie the member of staff at the Hull branch was very helpful, making the decision to buy the right bed easier.
We had good communication throughout, from the time we placed the order to when the bed was delivered. The delivery team were on time and very efficient and respectful during the setup.
15 mai 2026
Réponse de Bensons For Beds - Hull678
We're so pleased to hear you found great value and quality! It's wonderful that our team member made your decision easier and that communication was excellent throughout. We're also glad the delivery team was efficient and respectful. Thank you for your kind feedback!
Team Bensons - Jess
Hull Benson for beds
Professional services from showroom to deliver, excellent customer services, good value on mattress
9 mai 2026
Réponse de Bensons For Beds - Hull678
We're so pleased you experienced professional service from showroom to delivery and found great value in your mattress. Thank you!
Team Bensons - Jess
Helpful service
The sales person was very knowledgeable and knew the products very well. Not pushy but helpful.
10 mai 2026
Réponse de Bensons For Beds - Hull678
That’s great to hear! 😊 Knowledgeable, helpful, and no pressure—thanks so much for the lovely feedback✨
Réponse de Bensons For Beds - Hull678
Thank you! 😊 We’re glad you found the staff friendly and helpful—it really makes a difference. We appreciate you taking the time to share your feedback! ⭐
Buying process quick & efficient
Buying process quick & efficient.
Not taken delivery of bed as yet as we are not quite ready.
21 avril 2026
Réponse de Bensons For Beds - Hull678
Thanks for the great feedback! 😊 We’re glad the buying process was quick and efficient, and we’ll be ready whenever you are for delivery. Looking forward to completing the experience when the time’s right! 🛏️✨
Great experience from entering the…
Great experience from entering the store to delivery of new mattress. Staff all excellent. Knowledgeable, friendly and efficient. And good value product.
11 mai 2026
Réponse de Bensons For Beds - Hull678
Thank you for your wonderful feedback! We’re delighted you had a great experience from start to finish, and that our team’s knowledge, friendliness, and efficiency stood out. Enjoy your new mattress! 😊
Helpful
Very helpful no hard sell like dreams Steve in Hull was very friendly and helpful
7 mai 2026
Réponse de Bensons For Beds - Hull678
We're happy to hear that you found our team member to be friendly and helpful, without being pushy. We appreciate your positive feedback!
Team Bensons
Mike was really helpful and…
Mike was really helpful and informative. He explained all the offers and didn’t try to up sell.
7 mai 2026
Réponse de Bensons For Beds - Hull678
We appreciate your feedback! We're so happy to hear that our team member was helpful and informative and explained the offers without being pushy.
Team Bensons
Réponse de Bensons For Beds - Hull678
We're happy to hear that our team member was helpful when you were choosing your bed base. Thank you for the positive feedback!
Team Bensons
The lady that helped us with our…
The lady that helped us with our purchase was polite, friendly, spoke to us about different options, showed us all different combinations of wardrobes, the delivery was efficient and the guys that fitted the wardrobe were helpful and provided a good service.
1 janvier 2026
Réponse de Bensons For Beds - Hull678
We're happy to hear that the team member was polite and helpful, explaining the different wardrobe options. It's great to know the delivery and fitting service were also efficient and helpful. Thank you!
Team Bensons
Comfy Mattress - When we visited Bensons for Beds we…
When we visited Bensons for Beds we were greeted by a very pleasant sales person called Michael. We found him to be very helpful, pleasant & knowledgeable about all the beds In store. We tried out a few beds & pillows & were soon able to make our choice.
He gave us a delivery date before we left the store which wasn’t too far ahead. On the day of delivery we were kept up to date with times of this & were called within the hour so we knew when to expect this. When the bed & pillow arrived we were met by 2 very pleasant men. The driver called Lee & his assistant John. They soon took our old mattress out & brought in the new one & straight down the hallway into the bedroom. They soon removed the packaging & even held up the mattress so I could adjust the valance around the base. They were respectful to our property, shared a few pleasantries with us & they were gone. I would certainly recommend this company to friends & family & we love our new mattress & pillow
30 avril 2026
Réponse de Bensons For Beds - Hull678
We're happy to hear that you had such a positive experience in our store and that our sales team was so helpful. It's great to know the delivery went smoothly and that you are enjoying your new mattress and pillow. Thank you for recommending us!
Team Bensons
Steve at the store very helpful without…
Steve at the store very helpful without being
to pushy, able to try the mattress s, and gave all the information we needed.
The two you men Colin and Reece who delivered our mattress were on time as given on the email, and very polite and helpful.
1 mai 2026
Réponse de Bensons For Beds - Hull678
We're happy to hear that you found our store associate helpful and informative, and that you were able to try out the mattresses. We're also glad the delivery team were punctual, polite and helpful.
Team Bensons
Painless experience.
Quick, efficient choice of mattress, Good email reminders as goods were being made. Good delivery process.
25 avril 2026
Réponse de Bensons For Beds - Hull678
Thank you for your feedback! 😊 We’re delighted to hear choosing your mattress was quick and efficient, that our email updates were helpful along the way, and that delivery went smoothly. Enjoy your new mattress and happy sleeping! 🛏️✨
Delivery service excellent very helpful…
Delivery service excellent very helpful and respectful beds lovely
27 avril 2026
Réponse de Bensons For Beds - Hull678
Thank you! 😊 We’re delighted to hear our delivery team were helpful and respectful—and that you’re loving your new beds too. Enjoy the comfort and happy sleeping,
Megan | Customer Care Specialist✨
A warm greeting followed by good advice.
20 avril 2026
Réponse de Bensons For Beds - Hull678
Much appreciated—friendly greetings and good advice are exactly what we aim for.
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist💜
Very good customer service.
17 avril 2026
Réponse de Bensons For Beds - Hull678
Thank you for your feedback. We’re pleased to hear that you had a good experience and appreciate you taking the time to share this with us.
Thank you for your positive review – Lauryn at Customer Care 💜
Whole experience efficient, friendly and a quality, comfortable product.
Very helpful and friendly staff. We were able to use the system available to gauge the firmness of the mattress, and we chose a mattress we had previously purchased for another bed. Delivery was on time, and the drivers were efficient and friendly. The whole process was so easy. Will definitely use Bensons again.
17 avril 2026
Réponse de Bensons For Beds - Hull678
Thank you for your wonderful review! We’re so pleased our friendly team could help you find the perfect mattress using our firmness system, and that delivery was smooth, on time, and easy from start to finish. We’ll look forward to welcoming you back again!
Thank you for your positive review - Lauryn at Customer Care 💜
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