Excellent service at the shop- didnt feel pushed into purchasing but received very helpful advice. Delivery was on time within the time slot and they phoned me 30 minutes prior to arrival with the del... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6b Euro Retail Park, Ransomes Way Central Avenue, IP3 9SN Ipswich, Suffolk, GB
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Lisez les avis des autres
The whole process from start to finish was excellent. The staff were amazing. Would definitely use Benson's again .
L'entreprise a répondu
We have regularly bought items from the Ipswich store and on returning today we enjoyed another excellent visit. Both Jay and Craig were suoer helpful without any pushy salesmanship. They are extreme... Voir plus
L'entreprise a répondu
Wonderful customer service, very helpful and considerate delivery drivers. The call 30 minutes away (on the dot) as mentioned in their emails. We received ail updates all the way along. We purchased w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Ipswich110
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6b Euro Retail Park, Ransomes Way Central Avenue, IP3 9SN, Ipswich, Suffolk, Royaume-Uni
- 1473271142
4,9
Excellent
310 avis
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Very professional from start to finish…
Very professional from start to finish delivered in time scale very comfortable mattress
21 février 2026
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you found our service professional from start to finish and that your mattress is very comfortable! We appreciate your positive feedback.
Stewart - Team Bensons
The whole experience
The whole experience, from purchase to delivery was smooth, timely and friendly. The service in store was helpful and guided me to the right products.
15 février 2026
Réponse de Bensons For Beds - Ipswich110
We appreciate your positive feedback! We're happy to hear that your experience, from purchase to delivery, was smooth, timely, and friendly, and that our service was helpful.
The order of the bed was straight…
The order of the bed was straight forward. Delivery was perfect , the delivery men were brilliant , polite & were very friendly. They made my autistic son feel comfortable when speaking to him , as the order was delivered to his room .
7 février 2026
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that the order process was straightforward and the delivery was perfect! It's wonderful that our delivery team was polite and friendly, making your son feel comfortable.
We had a bit of a rough start by…
We had a bit of a rough start by getting a faulty mattress to begin with which was slightly annoying- however after speaking to customer services (Martin) and the lady in store (Jay Ipswich ransomes branch) - who was extremely helpful and resolved our issue immediately by exchanging for another mattress which we could take away with us the same day. Very pleased with new mattress- thanks ☺️
3 février 2026
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that our team was able to resolve the initial issue with your mattress so efficiently! We appreciate you highlighting the helpfulness of our customer service and store staff. Thank you for your positive feedback; we hope you enjoy your new mattress.
Réponse de Bensons For Beds - Ipswich110
We're so glad to hear about the brilliant communication and excellent delivery drivers. Thank you for your positive feedback!
Excellent service from stepping into the shop 2-3 weeks ago…
Excellent service from stepping into the shop to having my bed made up. All very knowledgeable. Help me chose my mattress and bed, I knew what I wanted and the lady helped me put it all together, laid on a few ect. Did paperwork very efficiently. Then the delivery team kept in touch, I opted for them to make my bed. So plenty of updates, they arrived and my bed was together in no time and all the rubbish gone, an excellent service all round. Thank you
23 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you received excellent service from the moment you entered our shop through to the assembly of your bed. It's great to know that our team helped you choose your mattress and bed and that the delivery team kept in touch and assembled your bed quickly. Thank you for your feedback!
Réponse de Bensons For Beds - Ipswich110
Thank you for your positive feedback!
When choosing my new bed/…
When choosing my new bed/ mattress.Crage from your Ipswich store was very helpful telling me about the difference in the mattress.Which was interesting.
18 janvier 2026
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you found our team member helpful during your mattress selection. We appreciate you taking the time to share your positive experience with us.
The lady who dealt with us (Jay?) was…
The lady who dealt with us (Jay?) was fantastic - not too pushy but knew her job well and gave us trust in her abilities to sell based on her personality.
14 janvier 2026
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you had such a positive experience! It's great to know that you felt well-supported and trusted the expertise of our team member. Thanks for your feedback.
Exceptional service and great quality bed
Exceptional service. Bed and build quality is amazing.
5 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We’re delighted to hear you received exceptional service and are impressed with the quality of your new bed. Thank you for your positive review – Lauryn at Customer Care 💜
Charlotte thank you
Charlotte from the customer service has been exceptionally helpful
30 décembre 2025
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that the customer service was helpful. We appreciate you taking the time to leave us this positive feedback.
Until next time, take care,
Megan at Customer Care!
Knowledgeable and helpful
Initially we we were left alone to look around the store but couldn't find the mattress we had come to see. On enquiring the mattress was not in the shop but the salesman really helped with a similar mattress. He helped us choose a bed with storage that would fit into the specific space in the bedroom. Also, showing us fabric samples and headboard choice. So, far happy with the service received.
27 décembre 2025
Réponse de Bensons For Beds - Ipswich110
We’re so pleased to hear our team went the extra mile to help you find the right solution, from suggesting alternatives to guiding you through storage options, fabrics, and headboards. It’s great to know you’re happy with the service so far. Thank you for your positive review – Lauryn at Customer Care 💜
Stocked a good range of beds and…
Stocked a good range of beds and mattresses.Good prices in the sale.Staff were very helpful,left us to look around the store but were available to answer questions.
28 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you found a good selection and prices during the sale. We're also glad our staff were helpful and available while allowing you to browse comfortably. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons….the best
We have regularly bought items from the Ipswich store and on returning today we enjoyed another excellent visit. Both Jay and Craig were suoer helpful without any pushy salesmanship. They are extremely knowledgeable about their products and we were given helpful advice about our choices. Finally the sale was closed with the minimum of fuss and delivery date agreed. Bensons couldnt do better….we rate them 5* in all aspects.
27 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Ipswich110
Thank you for sharing your experience! We’re delighted Jay and Craig provided helpful, knowledgeable service without any pressure, making your visit smooth and enjoyable. Thank you for your positive review – Lauryn at Customer Care 💜
The staff at this store were helpful
The staff at this store were helpful, knowledgable, friendly and totally professional.
They gave me ample time to try out the different mattresses with no pushy sales. They also explained the different types of mattress and the most suited for my needs.
Special mention for Jay. Highly recommend tis store.
1 décembre 2025
Réponse de Bensons For Beds - Ipswich110
Thank you for your wonderful feedback Luke! We’re delighted to hear that our team provided a helpful, friendly, and pressure-free experience. It’s great that you had plenty of time to find the perfect mattress and that Jay made such a positive impression. We truly appreciate your recommendation and look forward to welcoming you again!
We hope to welcome you back soon!
Megan at Customer Care
After phoning in to the store this…
After phoning in to the store this morning with an issue on my purchase , I was very impressed by the way the sales person Jay quickly explained and resolved the issue.
Jay is a breath of fresh air , after talking to Jay you feel reassured that she will be sorting out the issue and putting it to bed .
3 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that the sales person was able to quickly resolve the issue you encountered with your purchase. We appreciate you taking the time to share your feedback.
– Thank you, Jess- Team Bensons
Amazing staff, affordable beds an overall excellent service
We were greeted with amazing customer service by all members of staff, they were extremely knowledgeable about all their beds and a pleasure to talk to. One woman, though I don’t want to spell her name wrong it began with a J, was very helpful and made our whole experience enjoyable so thankyou!
23 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you received amazing customer service and that our team's knowledge was helpful. We appreciate you mentioning the positive impact of one of our staff members. Thank you for your feedback,
Megan at Customer Care
Good quality and value for money
Good quality and value for money. Sales assistant had great knowledge, great communication and was notified of discounts. Easy to cancel and rearranged delivery to suit with no issues. Again great communication with delivery time slot and was called prior to delivery. Highly recommend
20 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Ipswich110
We're happy to hear that you found our products good quality and value for money. It's great to know that you were notified of discounts and that the sales assistant was helpful. We appreciate your comments regarding the easy cancellation and rearranged delivery.
This means the world to us,
Megan at Customer Care
The Staff were friendly and helpful
The Staff were friendly and helpful. They listened to what we wanted and delivered 110%. Got us a great deal on a mattress we didn't think we could ever afford.
4 novembre 2025
Réponse de Bensons For Beds - Ipswich110
Wow, thank you for such amazing feedback! We're so pleased our team could listen to your needs and go above and beyond to find the perfect mattress at a great price. Helping customers get the comfort they deserve is what we love to do! 💜
Thank you for your positive review Leah – Lauryn at Customer Care
Réponse de Bensons For Beds - Ipswich110
We appreciate you letting us know our Ipswich staff member was so helpful. We're so glad you had a positive experience!
Thank you for your review – Lauryn at Customer Care 💜
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