The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the B... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBelgrave Retail Park, Northfield Avenue, NN16 9XZ Kettering, Northamptonshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad ba... Voir plus
L'entreprise a répondu
Martin at the Kettering branch was extremely knowledgeable, polite and very professional. He answered all our questions and was not pushy. He was a pleasure to deal with and I would have no hesitation... Voir plus
L'entreprise a répondu
What a service from Bensons for Beds from start to finish. Knowledgeable and friendly member of staff Martin at the Kettering store,that talked us through the different mattresses and our requireme... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Kettering Belgrave Retail Park
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Belgrave Retail Park, Northfield Avenue, NN16 9XZ, Kettering, Northamptonshire, Royaume-Uni
4,7
Excellent
113 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I feel that spending a lot of money on…
I feel that spending a lot of money on a mattress you still have to pay for the delivery.
This I feel is wrong
14 juin 2025
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We appreciate you sharing your thoughts regarding our delivery fee Mr Haynes. We acknowledge your concern and will take this onboard to allow us to make any necessary improvements. Thank you, Megan at Customer Care
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We're glad you appreciated our team being available without being overbearing. Thank you for your positive feedback; it means a lot to us, Megan at Customer Care
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback regarding our friendly staff and good service! We are happy you had a positive experience with us. Take care, Megan at Customer Care
Very helpful without any pressure…
Very helpful without any pressure selling all round a pleasure going into your showroom.
20 mai 2025
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
"Thank you so much for your kind review! We strive to provide a stress-free and enjoyable experience for our customers. We're glad you had a positive experience at our showroom. See you soon!" #HappyCustomers #NoPressureSelling
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
Thank you for the kind words! We pride ourselves on providing top-notch customer service and are thrilled to hear that our shop assistant was able to assist you. We appreciate your support!
Sleep well, Team Bensons💜
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
Thank you for your kind feedback! We strive to provide top-notch sales service and customer support. It was a pleasure to assist you and we hope to see you again in the future soon.
Take care, Team Bensons💜
The sales assistant was on hand to…
The sales assistant was on hand to answer any questions we had. She was very helpful in every way. I couldn't fault her. Excellent.
24 avril 2025
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
Thank you for taking the time to share your experience! We are so glad to hear that our sales assistant went above and beyond to help you. Providing excellent customer service is our top priority and we look forward to seeing you again soon! Sleep well, Team Bensons💜
Great shopping experience…
The advice at the shop was really helpful for us to choose and sort delivery etc. Communication about the delivery was excellent.
1 mars 2025
Avis spontané
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your positive feedback! We're glad our advice helped you choose and arrange delivery. It's great to hear our delivery communication was excellent for you. Thank you, Megan at Customer Care
There is a chip in the headboard
There is a chip in the headboard. One of the drawer runners was missing but I eventually found it tucked inside the bed between the wooden frame. Another drawer runner was hanging off. I have managed to sort the drawer runners myself but I expect the headboard to be replaced.
28 mars 2025
Avis spontané
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback and are sorry to hear about the issues with the headboard and drawer runners. We will look into this to ensure such issues are addressed. Thank you for bringing this to our attention, Megan at Customer Care
Time to update pillows
Good choice of pillows, friendly & helpful staff, reasonably priced.
23 mars 2025
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We're happy you found a good selection of pillows and that our staff was helpful. We appreciate your positive feedback regarding our prices! Take care, Megan at Customer Care
Great customer service
Great customer service. Not overpowering and trying to sell. Let you look around as long as you like and try everything out.
3 mars 2025
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We're glad you enjoyed your experience with our customer service. Thank you for letting us know you appreciated the pressure-free environment and the time to explore our products. Thank you, Megan at Customer Care
Friendly and helpful store assistant
Friendly and helpful store assistant
22 février 2025
Avis spontané
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We appreciate you taking the time to leave us this lovely review! We are so glad our assistant was helpful and friendly, Megan at Customer Care
Ottoman bed review
Excellent service
Ordered ottoman bed on line. All correspondence from company concerning delivery etc was excellent.
Delivery guys were friendly and considerate when entering property.
Informed by text approx time of delivery. Telephone call 30 minutes before arrival time.
Excellent service 5 stars
20 février 2025
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We're happy to hear that you received excellent service and that our communication regarding your ottoman bed delivery was helpful. It's great to know the delivery team was friendly and considerate. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care
Good service and advice
12 février 2025
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback and are so glad that our service and advice were helpful to you during your visit with us. Take care, Megan at Customer Care
Pays to go back twice and then shop online!
Whilst our experience in the shop wasn't fantastic the first time round as the guy pointed all questions to my husband and didn't speak to me once, our second visit was fantastic with a different guy. Note both visits were on the same day!
we managed to get a great price online in the sale plus using my BlueLight discount. Delivery was fantastic. The two guys were quick, accommodating and very polite.
17 janvier 2025
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We appreciate you sharing your experience. We're happy to hear that you secured a great price and that the delivery was fantastic. We'll address the initial service inconsistency to ensure a more inclusive experience for everyone. Thank you for your feedback, Megan at Customer Care
The gentlemen that served us was very…
The gentlemen that served us was very helpful and made things so easy
21 janvier 2025
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We're happy to hear that our team member provided such helpful service and made your experience easy. Thank you for your positive feedback, Megan at Customer Care
Excellent friendly sales team
Excellent friendly sales team, great price and service...
22 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback! We are so glad you were happy with our team, prices, and service. Thanks for choosing us, Megan at Customer Care
The matter was resolved satisfactorily
A simple mattress purchase has been anything but. Errors include not registering that payment had been made in full (resulting in a demand for payment) and not taking the old mattress away which had been booked
7 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We regret to hear that your mattress purchase was problematic due to payment and removal issues. We appreciate your feedback and will investigate how to prevent this in the future.
Thank you, Megan at Customer Care
Best price
Very knowledgeable staff, provided all the information needed in purchasing a mattress and bed due to the vast amount of styles.
Great price after shopping around for the same product.
Staff polite and friendly.
29 décembre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.