I was unsure of what I needed exactly, but that was quickly resolved with help from Jay, the SM, who calmly spoke through everything after I explained roughly what I was looking for. He helped me thro... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBelgrave Retail Park, Northfield Avenue, NN16 9XZ Kettering, Northamptonshire, GB
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Lisez les avis des autres
The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the B... Voir plus
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Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad ba... Voir plus
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Martin at the Kettering branch was extremely knowledgeable, polite and very professional. He answered all our questions and was not pushy. He was a pleasure to deal with and I would have no hesitation... Voir plus
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Kettering Belgrave Retail Park
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Belgrave Retail Park, Northfield Avenue, NN16 9XZ, Kettering, Northamptonshire, Royaume-Uni
4,7
Excellent
119 avis
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The gentlemen that served us was very…
The gentlemen that served us was very helpful and made things so easy
21 janvier 2025
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We're happy to hear that our team member provided such helpful service and made your experience easy. Thank you for your positive feedback, Megan at Customer Care
Excellent friendly sales team
Excellent friendly sales team, great price and service...
22 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback! We are so glad you were happy with our team, prices, and service. Thanks for choosing us, Megan at Customer Care
The matter was resolved satisfactorily
A simple mattress purchase has been anything but. Errors include not registering that payment had been made in full (resulting in a demand for payment) and not taking the old mattress away which had been booked
7 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We regret to hear that your mattress purchase was problematic due to payment and removal issues. We appreciate your feedback and will investigate how to prevent this in the future.
Thank you, Megan at Customer Care
Best price
Very knowledgeable staff, provided all the information needed in purchasing a mattress and bed due to the vast amount of styles.
Great price after shopping around for the same product.
Staff polite and friendly.
29 décembre 2024
GREET YOUR CUSTOMERS...
Kettering store and staff are a bunch of lazy people who are more interested in browsing on their phones than they are helping customers
I went out looking for a new TV bed and mattress, went into our local Benson's for beds to check out what was available, the staff in store didn't even bother to acknowledge or even say hello, one member of staff actually decided to hover behind us but still not even a hello or a welcome while the other two staff members stayed sat down on their phones.
We decided to leave the store and go to dreams instead where we were greeted and well looked after and we ordered there instead.
Benson's Kettering store lost out on a £3800 order because of laziness.
It doesn't surprise me that their store was empty where as dreams was full of customers.
15 décembre 2024
Avis spontané
Réponse de Bensons For Beds - Kettering Belgrave Retail Park
We’re very sorry to hear about your experience at our Kettering store. This is not the level of service we aim to provide. Your feedback will be shared with the relevant team to ensure improvements are made. Thank you for your review – Lauryn at Customer Care.
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