Went into leicester store to view a single bed we had seen online. Ashley was very helpful and engaging. Did not pressure us to purchase which we liked and was knowledgeable about the delivery, size e... Voir plus
Établissement
Changer d'établissementUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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Excellent from start to finish ie from first view of the mattress to sleeping on it. Staff in all instances were professional, helpful and kindly. Delivery was well documented and informed and the cha... Voir plus
The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this compan... Voir plus
L'entreprise a répondu
We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Leicester
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, Royaume-Uni
4,8
Excellent
193 avis
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Leicester store
Went into leicester store to view a single bed we had seen online. Ashley was very helpful and engaging. Did not pressure us to purchase which we liked and was knowledgeable about the delivery, size etc. We decided to purchase the bed.
23 octobre 2026
Excellent from start to finish ie from…
Excellent from start to finish ie from first view of the mattress to sleeping on it. Staff in all instances were professional, helpful and kindly. Delivery was well documented and informed and the chaps were polite and helpful. The mattress itself is brilliant. Thank you.
23 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Thank you for all your help I.e
Thank you for all your help I.e. Jane at Fosse Park
For explaining everything to us so we could buy mum her new mattress.
The delivery went very well thank you to your two
Delivery experts who couldn't do enough on the day.
Very happy with the new mattress,it's just what my
Mum needed and she's very happy.thank you BB
22 octobre 2026
Réponse de Bensons For Beds - Leicester
Thank you for your wonderful review! We are absolutely delighted to hear that you received such helpful guidance in-store to find the perfect mattress for your mother. It is also fantastic to know that the delivery team provided such excellent and accommodating service on the day. We are thrilled that your mother is so happy and comfortable with her new mattress, and we wish her many restful nights of sleep ahead!
Team Bensons
Excellent and attentive service
Excellent and attentive service from the time we placed our order in store right up till the delivery and assembly.
16 octobre 2026
Réponse de Bensons For Beds - Leicester
Thank you for your wonderful review! We are thrilled to hear that you experienced excellent and attentive service from start to finish. Our team works hard to ensure a seamless experience, and your feedback motivates us to keep delivering the best. We look forward to serving you again!
Staff were super helpful and friendly
Staff were super helpful and friendly. Explained all our options.
10 octobre 2026
Réponse de Bensons For Beds - Leicester
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with helpful and friendly service. We always strive to ensure our customers understand their options. We look forward to serving you again soon!
The help and guidance we received over…
The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this company
8 octobre 2026
Réponse de Bensons For Beds - Leicester
Thank you for your wonderful review! We're thrilled to hear that Karen provided excellent guidance and that our delivery team met your expectations. Your recommendation means a lot to us. We look forward to seeing you again in the future,
Megan | Customer Care Specialist
Great experience
Great experience. Relaxed, not rushed, great advice given when we requested it. Great staff.
9 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Leicester
Thank you for your wonderful review! We're thrilled to hear you had a great experience with our staff and appreciated the relaxed atmosphere. Your satisfaction is our priority, and we look forward to welcoming you back soon for another fantastic visit,
Megan | Customer Care Specialist
Very happy with service …
The staff in the shop were very helpful and knowledgeable. They didn’t over complicate the selection process. Delivered within a couple of weeks by 2 very nice chaps. Took old mattress away. Very happy with the service.
24 septembre 2026
Réponse de Bensons For Beds - Leicester
We're so pleased to hear about your positive experience with our shop staff and their helpfulness in simplifying your selection process. It's also wonderful to know that our delivery service was efficient, and that we could take your old mattress away for you. Thank you for sharing your feedback!
Team Bensons
Good experience and service
We now bought a bed and sofa bed from Bensons and each time the advice and guidance from the staff in the Leicester branch has been excellent. They take the time to understand your requirements and don't pressure you into something you don't need or want. Delivery service was good as well.
15 septembre 2026
Réponse de Bensons For Beds - Leicester
Thank you for your wonderful review! We're thrilled to hear that our Leicester team provided you with excellent advice and support. It's great to know you found the delivery service satisfactory too. We appreciate your business and look forward to serving you again!
Réponse de Bensons For Beds - Leicester
We are so glad to hear that you found our service helpful and informative! Thank you for sharing your positive feedback with our team.
Team Bensons
Great customer services
Great customer services. Showed all mattresses and let my parents try, to see which one is better suited. Also explained all the different types and what they were made from.
So far in-store, our experience was 10/10.
8 septembre 2026
Réponse de Bensons For Beds - Leicester
Hello Kalpesh,
Thank you for your wonderful review! 😊
We're delighted to hear that you received great customer service and that our team took the time to help your parents try different mattresses to find the one that suited them best. Choosing the right mattress is an important decision, so we're pleased that the opportunity to test the options and learn about the different materials and features made the process easier and more enjoyable.
It's fantastic to hear that your in-store experience has been a 10/10 so far!
Thank you for choosing us, and we hope the excellent experience continues right through to delivery and many comfortable nights ahead,
Megan | Customer Care Specialist✨
The service in store was excellent
The service in store was excellent - no pressure, just good, honest advice.
Bed was delivered to time and disassembly and installation was great and everything cleaned up afterwards.
Would recommend using Bensons.
31 août 2026
Réponse de Bensons For Beds - Leicester
Thank you for your wonderful review! We're thrilled to hear you had a great experience with our team and that your bed delivery went smoothly. Your recommendation means a lot to us. We look forward to serving you again in the future!
Perfect delivery
They were too good, in fact I learnt few things from their visits.
I express my sincere appreciation for the exceptional service my family received during our two recent bed deliveries on 6th August and 28th August.
Both deliveries were handled by Paul and Ian, and I cannot speak highly enough of their professionalism. They called well in advance, arrived precisely within the stipulated timeframe, and carried out the deliveries with efficiency and care.
What stood out most was their wonderful attitude. Paul and Ian were consistently courteous, professional, and genuinely caring, bringing a warm smile to both visits. They didn't just deliver a product but went above and beyond to transform a routine delivery into a masterclass in customer care and service. Their strong work ethics, faultless mannerisms, and respect for our home truly impressed us.
Paul and Ian are a massive credit to your company and a top-notch team.
Thank you Paul and Ian
Best regards and wishes
Kumar
28 août 2026
Avis spontané
Réponse de Bensons For Beds - Leicester
Thank you, Kumar, for your wonderful feedback! We're thrilled to hear about your positive experiences with Paul and Ian. They truly embody our commitment to exceptional service. Your appreciation means a lot to us, and we will be sure to pass on your kind words to them. We look forward to serving you again!
Great experience
It was easy to get the bed, arrange delivery and they put it upstairs. Bed was easy to install and is a good quality.
29 août 2026
Réponse de Bensons For Beds - Leicester
Thank you for your wonderful review! We're thrilled to hear that you found the process easy and that you love your new bed. Our team works hard to ensure a smooth experience, and it's great to know we met your expectations. Enjoy your new bed!
Réponse de Bensons For Beds - Leicester
We're so pleased you found our customer service lovely, and our team very helpful and knowledgeable. Thank you for your kind words!
Team Bensons
We were given very good advice from…
We were given very good advice from Karen. We didn't feel at all rushed and were able to make an informed decision on the type of bed that we think will be best for us.
20 août 2026
Réponse de Bensons For Beds - Leicester
We're so pleased to hear that you received excellent advice and felt unhurried while making your decision. It's wonderful that you were able to make an informed choice for your new bed!
Team Bensons
Réponse de Bensons For Beds - Leicester
We are so pleased to hear that our team member was polite, informative, and efficient. We truly appreciate your kind words and positive feedback!
Team Bensons
Great customer service.
Great customer service.
I was advised on the options for a mattress based on my preferences. I lay on the mattresses to test their comfort. There was no pressure to choose. I was given detailed information on the different mattresses - how they are constructed, how supportive they are, how to care for them, etc. I was given plenty of time to assess the mattresses and am confident in my choice.
4 août 2026
Réponse de Bensons For Beds - Leicester
Thank you for your wonderful review! 😊 We're delighted to hear that you received great customer service and felt supported throughout the process of choosing your new mattress. It's fantastic to know that our team took the time to understand your preferences, explain the different options in detail, and give you plenty of space to make the right decision without any pressure.
We're so pleased that you felt confident in your choice, and we hope your new mattress provides many comfortable and restful nights ahead. Thank you for choosing us,
Megan | Customer Care Specialist✨
Helpful sales staff,easy order…
Helpful sales staff,easy order procedure,good communication,delivery on time, staff polite and efficient
23 juillet 2026
Réponse de Bensons For Beds - Leicester
We're so pleased to hear about your positive experience with our helpful sales staff and easy order procedure. It's wonderful that communication was good, delivery was on time, and our staff were polite and efficient. Thank you for your kind feedback!
Team Bensons
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