I am very pleased with the experience of choosing a new bed at Bensons for Beds. The staff were knowledgeable and friendly , helping us make the right choice. Their communication post sales was excell... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB
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Excellent service and advice from the moment i entered the store. Absolutely no pressure to purchase immediately. I was given all the information I needed. When my decision was made to make my pu... Voir plus
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Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... Voir plus
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We called into Bensons beds, the Llanelli store and were served by John. He immediately noticed our arrival in store and straight away he came over to help. John is a wonderful sales rep. He provided... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Llanelli374
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, Royaume-Uni
- 1554778340
4,8
Excellent
225 avis
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Very friendly staff and helpful
Very friendly staff and helpful
Quick service and delivery was on time with updates
16 juillet 2026
Réponse de Bensons For Beds - Llanelli374
We're so pleased to hear that our staff were friendly and helpful. It's wonderful to know you received quick service and that your delivery was on time with updates. Thank you for your kind feedback!
Bensons are the best.
I am very pleased with the experience of choosing a new bed at Bensons for Beds. The staff were knowledgeable and friendly , helping us make the right choice. Their communication post sales was excellent and the whole process up to delivery was smooth. The quality of their products is excellent.
12 juillet 2026
Réponse de Bensons For Beds - Llanelli374
We're so pleased to hear you had such a positive experience choosing your new bed with us! It's wonderful that our team was knowledgeable and friendly, and that the communication post-sale was excellent. We're glad the entire process up to delivery was smooth and that you're happy with the quality of our products.
Réponse de Bensons For Beds - Llanelli374
We are so pleased to hear that you received excellent service and had a great experience with our salesman. Thank you for sharing your positive feedback with us!
Team Bensons
Honest and professional service…
Honest and professional service throughout the transaction.
2 juillet 2026
Réponse de Bensons For Beds - Llanelli374
We're so pleased you experienced honest and professional service throughout your transaction. Thank you for your kind words!
Superb wardrobes
Superb wardrobes, delivered and assembled with care by a great team. Thank you.
3 juillet 2026
Réponse de Bensons For Beds - Llanelli374
We're so pleased to hear you're happy with your wardrobes and that our team provided careful delivery and assembly! Thank you for your kind words.
Team Bensons
Bensons for Beds purchase
From start to finish we have had the best experience with Bensons for Beds from John the sales man from our lical store in Llanelli who put up with us going there 3 times before deciding on a bed and base delivery was so much faster than we thought another plus for us we paid £60 to have the base fitted as it was an ottoman base we thought it best to leave it to the experts they respected our home by moving everything upstairs and taking all the rubbish away repeatedly asked if we were happy with the final result which we were along with all the excellent communication via email for our order and delivery plus an email to ask if we were happy with our purchase all in all we would recommend Bensons for Beds and will be useing them again ☺️
28 juin 2026
Réponse de Bensons For Beds - Llanelli374
We are so pleased to hear about your excellent experience with us, from the assistance in-store to the efficient delivery and installation of your ottoman base. We truly appreciate your kind words and recommendation, and we look forward to assisting you again in the future.
Team Bensons
Looking forward to my bed being…
Looking forward to my bed being delivered on the seventh of July
19 juin 2026
Avis spontané
Réponse de Bensons For Beds - Llanelli374
We are happy to hear this and look forward to your delivery.
Team Bensons
Excellent servce
Excellent servce, a knowledgeable member of staff, very informative served me. Will certainly purchase again in the future.
16 mai 2026
Réponse de Bensons For Beds - Llanelli374
We're so pleased our staff provided excellent service and were very informative. Thank you for your kind feedback; we look forward to your next purchase!
Team Bensons
Excellent service and advice Bergen Wardrobe from the…
Excellent service and advice from the moment i entered the store. Absolutely no pressure to purchase immediately. I was given all the information I needed.
When my decision was made to make my purchase, the experience was excellent. Each step was explained. I was given the delivery date of my choice.
The delivery was also excellent. I was informed of my time slot 3 days before, received a telephone call the day of delivery.
To conclude, thank you to John at the Llanelli branch for all his advice and assistance. Mandy and her colleague who delivered my wardrobe.
The product itself, the Bergen Wardrobe, is fantastic. Stylish and solid. Worth every penny.
Thank you again to Benson for Beds Llanelli.
12 juin 2026
Réponse de Bensons For Beds - Llanelli374
We're so pleased to hear that you received excellent service and advice from our team. It's wonderful that your purchase and delivery experience was smooth and that you are enjoying your new wardrobe. Thank you for your kind feedback.
Team Bensons
Carl and Steve were very helpful and…
Carl and Steve were very helpful and friendly when delivering and the staff in the store couldn’t have been better
12 juin 2026
Réponse de Bensons For Beds - Llanelli374
We're so pleased you had such a positive experience with our delivery team and our helpful in-store staff! Thank you for your wonderful feedback.
Team Bensons
Excellent customer service/ customer…
Excellent customer service/ customer care from the start -from John the salesman (Llanelli)who took the time/care to listen to what I needed selecting the right mattress suitable and from Bensons delivery service - which I had to change a delivery date due to unforeseen circumstances - they constantly kept me informed regarding my updated delivery/time schedule and the friendly delivery guys contacted me an hr before to say when to expect delivery/ recycling my old Mattress stress free which I also bought from Bensons several yrs ago too -excellent quality mattress/customer support/service
12 juin 2026
Réponse de Bensons For Beds - Llanelli374
We're so pleased to hear about your excellent experience from start to finish. It's wonderful that our team member took the time to help you find the right mattress, and that our delivery service kept you informed and made the process stress-free. Thank you for your kind words!
Team Bensons
Réponse de Bensons For Beds - Llanelli374
We're delighted our delivery team provided such brilliant, polite, and helpful service. Thank you!
Team Bensons
Broken parts/ sloppy work, poor directions
Great sales team, great looking bed, great service from delivery guys.....but the bed arrived with a broken piston (who was in charge of quality control?) the assembly pictures were rubbish and seemed to be written by a computer programmer and not a real human.
Some screws were cross threaded and driven right in, nightmare to remove and threads wrecked 😞😞 very disappointed considering I spent more than a thousand pounds. Phoned Llanelli store for a replacement and they can't just whack a couple of bits in the post!! You have to phone a central number!! Take a video, wait. Crap
15 mai 2026
Réponse de Bensons For Beds - Llanelli374
We appreciate you sharing your detailed feedback. We are truly sorry to learn about the issues with the broken piston, the assembly instructions, and the cross-threaded screws. We are actively reviewing our quality control and support processes to prevent similar situations for our customers.
Team Bensons
Réponse de Bensons For Beds - Llanelli374
Thanks for the lovely feedback Peter! Enjoy your new bed 🛏️✨
Super knowledgable and helpful whilst not pushy
I spoke to Ian and Joe in particular at the Llanelli branch and they were both super knowledgable and helpful whilst not being pushy. I’m only sorry this purchase won’t be credited to him but I’d like to recognise him all the same.
5 mai 2026
Réponse de Bensons For Beds - Llanelli374
We appreciate you taking the time to share your positive experience. We're happy to hear that the team members were so helpful and knowledgeable. We'll be sure to pass on your kind words!
Team Bensons
Réponse de Bensons For Beds - Llanelli374
Thanks so much! We’re glad you felt well looked after 🙌
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Llanelli374
Thank you! 😊 We’re really pleased to hear you had a great service. Your feedback is much appreciated!
Sleep well,
Megan | Customer Care Specialist💜
Excellent service no pushy sales pitch…
Excellent service no pushy sales pitch just excellent knowledge of the products and asked questions to gain understanding of requirements before offering recommendations. John was a credit to your company.
31 mars 2026
Réponse de Bensons For Beds - Llanelli374
Thank you for the fantastic feedback! We’re delighted John took the time to really understand your needs and share his expert knowledge with no pressure at all — he’s a real credit to the team. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Réponse de Bensons For Beds - Llanelli374
Thanks for the lovely review Sarah! So glad John was friendly and full of great advice — he’ll be chuffed to hear it!
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care💜
Réponse de Bensons For Beds - Llanelli374
Thank you for giving us 5 stars Mandy! We’re really glad to hear you found our team friendly and helpful. We truly appreciate your feedback,
Megan at Customer Care! 😊✨
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