Bensons For Beds - Llanelli374 Avis 

From the moment we stepped through the door the service was exceptional. We were allowed time to look without being “pounced” on and then when we needed help and advice along came John. What a wonderfully kind and friendly man. Went above and beyond to help me find the right mattress, divan and headboard and really made sure I knew what I was buying and that I was happy with my choices. He also had to tolerate my mother, who is quite a character but he was patient and kind and made us feel so welcome and relaxed. He is an absolute credit to the store and would definitely make this my first choice location for any future purchases. In a world where people are quick to point the finger and complain, I want to do the opposite and praise the exceptional service we had. Thank you John and keep it up.

Ian was helpful and pleasant. No complaints. Came away very pleased with my purchase
One thing though, it's Mrs Not Mr.

Excellent service good quality and reasonably priced

Warm welcome, not pushy, good advice

It’s great going into shop without being hassled hence why we used this place for the second time. The 2 gents in the shop were very polite and knowledgeable. We would recommend Bensons Llanelli

Good service and cooperation customer help

John was knowledgeable and personable, putting together the package that best suited our needs.

Very helpful staff. Good service.
It would though save me a 25 mile round trip if I was able to pay for my purchase over the phone or by BACS. Can’t understand your policy?

We had a very good service and the staff were very help full in helping us to to choose the right wardrobe for the bedroom would definitely recommend Benson's for beds p

Went into store to purchase a new mattress. Due to complex medical issues, my husband and I knew it wasn’t going to be simple. Ian came to introduce himself to us and his advice, patience and understanding was exceptional. Thank you Ian, your time and expertise was extremely appreciated.

Shopped at Bensons for Beds in Llanelli where we were greeted by the manager, Cameron. His support whilst in the shop was second to none. He did his best to find us the bed that we were looking for. In no time, we bought the bed that we loved! I can’t thank Cameron enough for his patience and service.

Excellent service, very professional and knew all his products and helped us choose the best mattress for our needs… Highly recommend John at the Llanelli Store…

The salesman was very professional, honest and helpful.

The sales man was very good, he helped us narrow our choices down to the mattress we eventually bought. Would recommend

Store and purchasing experience excellent with polite and supportive staff. All downhill after that. Delivery guys politely refused to assemble the bed. When I did so there were 4 castors missing so I could not use the mattress on the base and there was a broken drawer in the base. Took 20 mins to get through to customer services. I would have to wait 4 weeks for replacement castors from the supplier. They could not help with the broken drawer. I would have to send pictures to a Bensons email address. I did so and had an automatic response telling me they would contact me in 10 OR MORE DAYS! Bensons For Beds?.....more like Bensons For Bedlam!
UPDATE: Waited 3 weeks for my replacement castors and drawer. The castors arrived on April 21st along with TWO MORE DAMAGED DRAWERS! The bedlam continues......The driver will report the damage and Bensons For Bedlam will get back to me. Seriously, don't buy a bed with this company, they are a nightmare!!

The staff were very friendly and knowledgeable. My mum is disabled and needs a bed that she can easily get in and out of, and one that supports her back.

The staff (I believe the assistant's name was Holly) were very accommodating allowing her to see a variety of beds and mattress to suit her needs.

I needed an adjustable bed in a hurry and the lovely salesman pulled out all the stops and it is being delivered in 10 days instead of 4-6 weeks.
Thank you so much

Two colleagues were fantastic in delivering excellent customer service.