The staff at Bensons for Beds were extremely helpful with my final decision on buying the bed. I would like to say a special thankyou to Patrycja for her helpfulness. I was kept informed throughout th... Voir plus
Établissement
Changer d'établissementUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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Lisez les avis des autres
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... Voir plus
L'entreprise a répondu
Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... Voir plus
L'entreprise a répondu
We had our bed delivered and put together by Janis and Carlos, they were great, cleaned up after themselves, polite and well mannered, bed is brilliant too and so nice to have it made up and all rubbi... Voir plus
À propos de l'entreprise
À propos de Bensons For Beds - Luton222
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Royaume-Uni
- 1582507626
4,9
Excellent
375 avis
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Réponse de Bensons For Beds - Luton222
We're happy to hear that our shop assistant provided helpful and polite assistance. Thank you for your positive feedback, Megan at Customer Care
Excellent customer service and…
Excellent customer service and extremely knowledgable about the products. Could not fault the experience
15 janvier 2025
Réponse de Bensons For Beds - Luton222
We appreciate your positive feedback! We're happy to hear that you received excellent customer service and found our staff extremely knowledgeable.
Take care,
Megan at Customer Care
Esha was very polite,helpful and…
Esha was very polite,helpful and courteous very special employee of yours well done 👏
14 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Luton222
We appreciate your feedback! We are so glad to hear that our employee was polite, helpful, and courteous. We value your kind words, Megan at Customer Care
Excellent advice
1 janvier 2025
Réponse de Bensons For Beds - Luton222
We’re grateful that you took the time to leave us a review. Thanks a lot! Take care, Megan at Customer Care
The finance agreement that was agreed…
The finance agreement that was agreed was not the one sent to me. I had to call the store to change this and now I am getting multiple emails of different finance options. This is very confusing and inconvenient.
8 janvier 2025
Réponse de Bensons For Beds - Luton222
We regret the finance agreement issues and multiple emails caused confusion. We'll investigate and aim to prevent this. Thank you for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Luton222
We're happy to hear that you had a great experience when you were ready to buy. Thank you for your positive feedback and for sharing! Take care, Megan at Customer Care
I am very disappointed,I ordered a…
I am very disappointed,I ordered a mattress in Luton bensons store, the delivery is very late, 25days later they given delivery date and they charged 59pounds for delivery and Brigitte doesn’t explain any thing she is always chatting in mobile in front of customers.
And she done wrong billing.
30 décembre 2024
Réponse de Bensons For Beds - Luton222
We regret to hear about the delayed delivery and billing issues. We'll investigate the service you received and address your concerns with the team. We appreciate your feedback, Megan at Customer Care
Great service
Our assistant Shameele was very thorough giving us a run through of all the various choices we could have.
1 janvier 2025
Réponse de Bensons For Beds - Luton222
We're happy to hear that our assistant provided you with a comprehensive overview of your options. We appreciate you taking the time to share your positive experience!
Take care,
Megan at Customer Care
Good experience
From the sales person In the shop to the delivery the experience was good. I was kept up to date with what was happening with my order. The delivery drivers were very nice too they protected the carpets by over shoe protection. Took the furniture to the bedroom took time to see if we were happy
24 décembre 2024
Avis spontané
Helpful advice provided by Steve and the team - a positive experience..
Helpful advice from Steve and the team.
9 décembre 2024
We bought a bed frame from Bensons for…
We bought a bed frame from Bensons for Beds, Amazing Customer service the lady named Aneesa was very patient and helpful in answering any questions we had with such detail and helped us buying our new bed .
5 décembre 2024
The staff were brilliant in luton store
1 novembre 2024
Brilliant customer Service Service
Great service levels provided by a very friendly and helpful customer service team managed by a great manager.
The products are pure quality sold at a very reasonable price relative to other similar retailers.
I will definitely recommend to others after the brilliant experiences we have had..
Thank you team Bensons at Hatters Way, Luton.
6 novembre 2024
Current delivery time is ridiculous and wasn’t told at the time of ordering
Lovely experience in the shop, manager was great, ordered my bedroom furniture, was told 8/10 weeks delivery, 4 days later now told 18 weeks delivery, end of March next year! What a joke! So not happy with this as I was going to go to John Lewis and didn’t because they were saying 13 weeks, now these lot do this? It’s not really acceptable as it’s almost double the time!
5 novembre 2024
Very good service.
Very good service.
Came away with what we wanted and pleased with the price, could not have been better.
1 novembre 2024
Bridget our sales lady
Bridget our sales lady, was very helpful helping us to make a decision on which mattress to purchase, she showed us all mattresses in the range, thank you Bridget!
The driver Janis Smits and co worker who delivered our mattress were very polite and took the trouble to put on shoe protectors each time they went in and out and delivery went very smoothly, we were very pleased
12 octobre 2024
5 stars and a big round of applause
Been at Bensons for Beds 2 weeks ago to check a mattres that actually helps with your sleep and was not disappointed.
The staff was very helpful and friendly without making you believe that you have to get a mortgage to get a proper mattress and so the quality of their products and services.
Benson for beds team wish you a big round of applause 🙌 👏 👍
1 octobre 2024
Great service lovey young girl called…
Great service lovey young girl called Brigitte and the manager they both done great fabulous job gave us what we wanted thank u soo much for helping us
16 octobre 2024
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