On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB Macclesfield, Cheshire, GB
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Lisez les avis des autres
The gentleman who served us was extremely helpful and well informed. He was not at all pushy and listened to what we wanted. He talked us through different options and once we had made our choice, pro... Voir plus
L'entreprise a répondu
It was great to test the bed in-store. Everything ran smoothly from ordering to delivery with great communication. The bed looks great and really comfy.
L'entreprise a répondu
The driver Wojcieh and Brian couldn't have been more helpful. I cant beleive how hard thry worked !! They were respectful of the house,most polite and explained everything they were doing checking tha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Macclesfield627
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB, Macclesfield, Cheshire, Royaume-Uni
- 1625618190
4,7
Excellent
332 avis
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Bed was delivered damaged
Bed was delivered damaged, parts ordered by store but it’s been over a week and still waiting for someone from parts department to contact me about when the new parts will be delivered! Not a good service and will not recommend to anyone now!
29 juin 2026
Réponse de Bensons For Beds - Macclesfield627
We are very sorry to hear that your bed was delivered damaged and for the delay in receiving the replacement parts. We understand your frustration with the service you've received so far. Thank you for your patience with speaking with us today and allowing us to look into this further for you.
Thank you for your review. Your feedback is important, and we will share it with the relevant teams for review.
It was great to test the bed in-store
It was great to test the bed in-store. Everything ran smoothly from ordering to delivery with great communication.
The bed looks great and really comfy.
25 juin 2026
Réponse de Bensons For Beds - Macclesfield627
We're so pleased you enjoyed testing the bed in-store and that everything ran smoothly from ordering to delivery. Enjoy your great-looking and comfortable new bed!
Team Bensons
Réponse de Bensons For Beds - Macclesfield627
We're glad our range and staff were helpful. Thank you!
Team Bensons
Réponse de Bensons For Beds - Macclesfield627
We're glad our team was helpful and informative! Thanks for your kind words.
Team Bensons
Helpful and knowledgeable staff without…
Helpful and knowledgeable staff without being pushy! Can’t wait for delivery of my new mattress!
16 juin 2026
Réponse de Bensons For Beds - Macclesfield627
We're so pleased our staff were helpful and knowledgeable! We hope you love your new mattress. Thank you for your feedback!
Team Bensons
Delivered on due date
Delivered on due date
Phoned when you said you would
Very efficient delivery drivers
13 juin 2026
Réponse de Bensons For Beds - Macclesfield627
We are so glad to hear your delivery was efficient and on time. Thank you for your kind words!
Team Bensons
Not impressed
Everything was fine up to delivery but the team would not assemble the bed as apparently that service has to be ordered at the point of sale. This service was not offered to me at the point of sale so not very impressed.
21 mai 2026
Réponse de Bensons For Beds - Macclesfield627
We appreciate your feedback. We're sorry the assembly service wasn't offered. We are reviewing our sales process to prevent this from happening again.
Team Bensons
Réponse de Bensons For Beds - Macclesfield627
Thank you
Team Bensons - Jess
Excellent service by brilliant staff…
Excellent service by brilliant staff and amazing beds
5 mars 2026
Réponse de Bensons For Beds - Macclesfield627
We appreciate your feedback! We're so glad you found our staff brilliant and our beds amazing. Thanks for sharing your experience!
Team Bensons
The person assisting was excellent
The person assisting was excellent, no pushy sales.
Left us test and make decision whilst providing useful advise.
5 mai 2026
Réponse de Bensons For Beds - Macclesfield627
We're so glad to hear that you received excellent, no-pressure assistance! It's great that our team member provided useful advice while you made your decision.
Team Bensons
Poor customer services team
Poor customer services team, delivery team was great
1 mai 2026
Avis spontané
Réponse de Bensons For Beds - Macclesfield627
We appreciate your feedback and are sorry our customer service was not helpful. We'll review our service team's performance.
Team Bensons
Very efficient and helpful staff at the…
Very efficient and helpful staff at the Macclesfield branch of your company throughout the whole process of buying my mattress. Constant updates on progress and delivery details and extremely pleasant helpful and efficient delivery men who were Omar and Imran.
A very satisfied customer who would certainly recommend your company.
24 avril 2026
Réponse de Bensons For Beds - Macclesfield627
We appreciate you sharing your experience! It's great to hear that you found our staff helpful and efficient throughout your mattress purchase. We're delighted the updates and delivery were satisfactory. Thank you for recommending us!
Team Bensons
Very happy
Very happy with everything overall. Good service instore with Daryl, everything arived when and as it should. It was really easy to assemble.
18 avril 2026
Réponse de Bensons For Beds - Macclesfield627
Thank you for your lovely feedback! We’re so pleased to hear you were very happy with everything and that Daryl provided great in‑store service. It’s wonderful to know everything arrived exactly as it should and that assembly was nice and easy.
Thank you for your positive review - Lauryn at Customer Care 💜
The driver Wojcieh and Brian couldn't…
The driver Wojcieh and Brian couldn't have been more helpful. I cant beleive how hard thry worked !! They were respectful of the house,most polite and explained everything they were doing checking that we were happy with the position of the furniture. Thank you...would certainly buy from Benson for Beds again
13 avril 2026
Réponse de Bensons For Beds - Macclesfield627
Thank you so much! 😊 Wojcieh and Brian will be thrilled to hear this—hard work, great care, and courtesy are exactly what we aim for. We really appreciate your kind words and look forward to welcoming you back,
Megan | Customer Care Specialist!💜
Excellent service
The gentleman who served us was extremely helpful and well informed. He was not at all pushy and listened to what we wanted. He talked us through different options and once we had made our choice, processed the order efficiently. All in all a pleasurable experience. Would thoroughly recommend
16 mars 2026
Réponse de Bensons For Beds - Macclesfield627
Martin Kelly,
We're happy to hear the staff member was so helpful and well-informed, guiding you without pressure. It's great that they listened to your needs and efficiently processed your order. Thank you for the recommendation!
Team Bensons - Jessica
Walked in
Walked in, was immediately greeted by team member Darryl, who asked me what I was looking for and then took me straight to it without any messing around. Showed me a couple of other options that were similar too, but confidently said which one would be the most ideal - which was the option I went for.
I had actually left to go shopping elsewhere just to compare prices and ended up returning as the other store was a much less inviting experience. I returned, and was able to wrap up the transaction very quickly and efficiently.
Compared to the other store, which felt like a dark warehouse with unenthusiastic staff and a silly machine that would tell you your "perfect mattress" in "just three minutes", Benson for Beds was bright, inviting, and the team member was able to directly to the perfect mattress in less than 3 minutes and with a good bit of chat to go with it.
Very good experience, unexpectedly got in during a sale so it was a much better price than I anticipated too! Left very happy.
4 avril 2026
Réponse de Bensons For Beds - Macclesfield627
Thank you so much for the fantastic feedback. We’re delighted to hear Darryl was able to help you so efficiently and confidently — his straightforward, no‑pressure approach is exactly what we aim for.
We really appreciate you returning to us and are glad the welcoming atmosphere, clear advice, and friendly service made the difference. It’s also great to hear you caught the sale and secured a better price than expected!
Thanks again for choosing Bensons for Beds — we’ll be sure to pass your kind words on to Darryl 😊
- Megan | Customer Care Specialist💜
Lovely helpful people who gave an…
Lovely helpful people who gave an excellent service and were prompt and courteous.
1 avril 2026
Réponse de Bensons For Beds - Macclesfield627
Thank you for your kind words! 😊 We’re delighted to hear our team provided excellent service and were prompt, courteous, and so helpful. Your feedback means a lot to us,
Megan | Customer Care Specialist
I have had a very good experience with…
I have had a very good experience with Bensons for my mattress I didn't like the first one and have had no trouble changing it for one I like the manager was very kind to me and gave me good advise
2 avril 2026
Réponse de Bensons For Beds - Macclesfield627
Thank you for sharing your experience! 😊 We’re really pleased to hear you were able to change your mattress easily and find one you’re happy with. It’s great to know the manager was kind and gave you helpful advice—that’s exactly the support we aim to provide. Enjoy your new mattress,
Megan | Customer Care Specialist🛏️
Very attentive and informative staff…
Very attentive and informative staff who helped me decide which bed and mattress would be most appropriate for me
Delivery was within the time slot allocated with very friendly and efficient delivery men who assembled the bed exactly where I requested
I cannot find anything that could have been done better
24 mars 2026
Réponse de Bensons For Beds - Macclesfield627
Thank you for the fantastic feedback! 😊 We’re so glad our team were attentive, informative, and helped you find the perfect bed and mattress. Wonderful to hear delivery was right on time and that the drivers were friendly, efficient, and set everything up exactly where you wanted it. Delighted to know everything was spot‑on — that means the world to us,
Megan | Customer Care Specialist💜
A friendly salesman who was good at his…
A friendly salesman who was good at his job and did not try and push us to buy things we didnt want.
19 mars 2026
Réponse de Bensons For Beds - Macclesfield627
Thank you for your feedback Mrs Harbord! We’re really glad to hear you found our salesperson friendly, professional, and never pushy. It’s great to know you felt comfortable and well looked after. We really appreciate you taking the time to share your experience,
Megan at Customer Care! 😊✨
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