We bought a bed frame from the Manchester branch yesterday. Shomila was lovely, friendly, and very helpful, guiding us through everything. Excellent customer service — highly recommended!
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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Lisez les avis des autres
Very positive experience! I honestly cannot fault the customer service team. They have gone above and beyond to help me, and their support has been exceptional so far. After such an awful experience... Voir plus
Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... Voir plus
L'entreprise a répondu
I placed an order in September for a Slumberland double 2+2 bed base, mattress and headboard. The next day I had doubts about whether I had chosen the right mattress, so I contacted customer service... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Manchester White City596
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, Royaume-Uni
- 1618770581
4,7
Excellent
637 avis
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Réponse de Bensons For Beds - Manchester White City596
We are so happy to hear that your mattress was delivered! Our team works hard to ensure timely and efficient deliveries. We hope you enjoy a good night's sleep on your new mattress. Thank you for choosing our business!
The Best!
Benson For Beds have a stunning array of beds to choose from. The bed that was chosen needed to arrive after a certain date and I was happy they could delay the order for me. The staff were friendly and obliged. The bed arrived in pieces and in perfect condition. Outstanding service.
21 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
Thank you for your fantastic review! We're thrilled to hear that you found such a great selection of beds to choose from and that our team was able to accommodate your requested delivery date.
Thank you for your kind words about our service. We truly appreciate your feedback and your support, and we hope you enjoy your new bed for many years to come! 😊
Bensons for Beds Superb
Bensons for Beds at White City Retail Park are a great team. I walked in explaining what I wanted and I was taken straight to the bed. No trying to sell me anything else, no pushy sales patter. Tony was very helpful. Highly recommend this store for its professionalism.
23 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
Thank you for your fantastic feedback! We truly appreciate your recommendation and your kind words. Thank you for choosing Bensons for Beds, and we hope you enjoy your new bed! 😊
Réponse de Bensons For Beds - Manchester White City596
We are so pleased to hear you received great service. Thank you for sharing your positive feedback with us!
Thank you for your positive review - Lauryn at Customer Care 💜
Really good customer service in store…
Really good customer service in store and when delivering. Updates given of the time of delivery making things a lot easier
13 juillet 2026
Réponse de Bensons For Beds - Manchester White City596
We're so pleased you received really good customer service in-store and with your delivery. It's wonderful to hear that the updates made things a lot easier for you. Thank you for your kind feedback!
5* Service
Great experience, thoroughly recommend calling and talking to a human. They put me at ease and could not have been more helpful.
8 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We're so pleased to hear you had such a great experience and that our team was able to put you at ease. It's wonderful that you found them so helpful!
White City Manchester highly recommended
Max was very knowledgable and professional. Would highly recommend White City Manchester for great customer service especially Max
4 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We're so pleased our team member was knowledgeable and professional, and that you received great customer service. Thank you for your kind feedback!
7am sharp, speedy delivery up to 3 floor. Gorgeous bed.
Gorgeous bed. Speedy delivery. Great service.
5 juillet 2026
Réponse de Bensons For Beds - Manchester White City596
We're so happy to hear you love your gorgeous bed and our speedy delivery and great service. Thank you for your wonderful feedback!
Problems with Back
The Lady in store was great and the delivery men were friendly, quick and effective The mattress that I purchases was extra firm as there are times when my sciatica plays up. The mattress is fantastic no problems with my back The pillow I purchase is great for side sleepers I have a brilliant nights sleep and find it hard to get up in the mornings as I just want to stay in bed
3 juillet 2026
Réponse de Bensons For Beds - Manchester White City596
We're so pleased to hear you had such a positive experience with us! It's wonderful that our in-store team and delivery colleagues were friendly and effective. We're especially glad to know your new mattress is fantastic for your back and that your pillow is perfect for a brilliant night's sleep.
Team Bensons
Great in-store experience.
We thought the salesman Tony was very knowledgeable and helpful. He was perfect in his approach and information. He really did a great job and should be recognised as an excellent ambassador for the brand
29 juin 2026
Réponse de Bensons For Beds - Manchester White City596
We're so pleased our team member was knowledgeable and helpful, providing perfect information. It's wonderful to hear they did a great job!
Team Bensons
Great service
Create service in store with knowledgeable and helpful advice. Delivery drivers were very courteous. End to end a very good service. Thank you Oh, and the mattresses are fantastic.
16 juin 2026
Réponse de Bensons For Beds - Manchester White City596
We're so pleased our team provided knowledgeable and helpful advice, and that our delivery drivers were courteous. We appreciate your kind words about our service and mattresses!
Team Bensons
Staff were really helpful and…
Staff were really helpful and approachable. They were able to give good advice based on the kind of mattress I wanted. Thankyou especially to Scott for your help.
13 juin 2026
Réponse de Bensons For Beds - Manchester White City596
We're so pleased our team was helpful and approachable, providing good advice. We appreciate your kind words!
Team Bensons
Réponse de Bensons For Beds - Manchester White City596
We're so glad you enjoyed our service and products! We appreciate your kind words.
Team Bensons
Réponse de Bensons For Beds - Manchester White City596
Thank you for your feedback.
Team Bensons
Bought a mattress supposed to be no…
Bought a mattress supposed to be no movement from partner. Expensive and doesnt work. Bought expensive pillow for better breathing. Filled with synthetic filling that has moved around and that doesnt work. Very disappointed with quality and miss information. Also originally sent wrong mattress
14 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We’re very sorry to hear about your experience and apologise for the issues with your mattress and pillow, as well as the delays you encountered. This is not the standard we expect. Your feedback will be shared with the relevant teams for review. Thank you for bringing this to our attention.
Staff were very helpful/patient with an…
Staff were very helpful/patient with an older customer; explained choices very well.
6 juin 2026
Réponse de Bensons For Beds - Manchester White City596
We're pleased our team was helpful and patient, explaining choices well. Thank you for your kind feedback!
Team Bensons
Réponse de Bensons For Beds - Manchester White City596
We're glad you enjoyed our beds. It looks like you selected 1 star instead of 5. We would really appreciate it if you could change this to a 5.
Team Bensons
Réponse de Bensons For Beds - Manchester White City596
We are so glad to hear our staff provided professional service. Thank you for sharing your positive experience.
Team Bensons
Excellent service from start to finish
Excellent service from start to finish. I received clear and thoughtful updates throughout the entire process, from placing the order to delivery. The quality of the products is outstanding, and both the sales team and delivery staff were extremely polite, friendly, and professional. A wonderful experience overall. Highly recommended!
2 mai 2026
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We are so pleased to hear you had such an excellent experience with us! It's wonderful that you received clear updates and found the product quality outstanding. We appreciate your kind words about our professional and friendly team. Thank you for your high recommendation!
Team Bensons
From start to finish the experience was…
From start to finish the experience was great however it would have been beyond great if the cardboard (11 boxes) were unpacked and taken away. Also on greater inspection of the paperwork I realised that ‘building’ the bed is down to me! This was never mentioned during the sales process and a bit of a shock as I am a single female - bensons recommended a local fitter when I queried it but it was an additional £250 !! A lot on top of an already 5K bed
3 juin 2026
Avis spontané
Réponse de Bensons For Beds - Manchester White City596
We appreciate your feedback regarding the delivery and assembly. We are sorry to hear about the unexpected cost for bed building and the inconvenience with the cardboard removal. We will review our sales process to ensure clarity on these services.
Team Bensons
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